iHeadphones 

I've bought a couple of pairs of headphones from iHeadphone, both were delivered well within promised dates. After travelling with one set they developed a problem with the mic/ remote. This was quickly resolved with a change from iHeadphones.
They have a great range, good prices and offer good, honest service.. So why buy from the American tax dodgers?

I was looking to buy my dad a wireless headphones for christmas- I knew I wanted bluetooth as it can be used with more gadgets then just a TV (which is what he wanted them for), I tried calling for advise on a set of headphones twice, both times I wanted on hold for a long period of time (15 min) to speak to a specialist only got cut off. I also emailed - no response. It was getting close to christmas and in the end decided to go for a pair which I thought didn't need a bluetooth adapter.

On arrival I went through the box only to find that they did need an adapter - Sennheiser ones cost about £60 so I was throughly disappointed. I tried calling again for support and advise over which adapter to get - no answer / on hold for 15 minutes if not more, I tried calling a number of times. In the end I went to another website.

The website raves about good customer service and support, which is why I was keen to buy through them, however, I couldn't disagree with this more.

Bought a pair of Skullcandy Hesh 2 Headphones and found a good price here but not having used this seller before I had a little trepidation regarding the transaction.
Placed the order from my office some time after lunch and expected a few days to pass before receiving the package - Wrong!
Next day .. in the morning ... knock, knock ... "please sign here" - Wow!

Door to door in less than 24 hours - good price and fantastic delivery time.

My experience has been fantastic, however, there were no problems with my transaction so I cannot comment on how good or bad the customer service team are.

I would definitely use them again - big thumbs up :D

Purchased from this company at the end of November. After my goods did not arrive , I TRIED to contact customer services by phone. When I reached the top of the call list the phone just rang & rang, presumably those above me in the queue had given up rather than had their call answered?. They did however respond to email eventually that at first gave the impression of a business that was interested in me.

Despite having asked for a refund under DSR after the second failed promise my goods had been despatched, I was met with a wall of silence as this company refused/ignored to participate in the PAYPAL resolution process, ultimately resulting in me getting my monies back as a result by default.

All in all a disappointing buying experience, that had I googled this company in the first place would have saved me a month of hassle. There are negative reviews going back years about this company and their atrocious track record relating to Customer Service and issue resolution.


My advise based on my buying experience would be avoid this company at all costs and give your business to a company that cares about Customer Service but if you must use them I suggest the following:

1) Pay using PAYPAL, their resolution process is not the fastest but it is effective and your monies will be refunded even without iheadphones participation and following through their tiresome T&C's. Second best would be your credit card so you can leverage a chargeback if needed via your CC company.

2) Check Iheadphones authorised dealer status for the product(s) you are buying. This impacts not only your warranty/support status with the manufacture but could mean you are getting non UK (grey import) products. I have no problem using a non AD but this should be reflected in the selling price of the products to balance the risk with the warranty and specification.

3) Look at other sites for reviews about this company, seems odd on TP the vast majority of the reviews indicate this company can do no wrong..... either they are fictitiously posting reviews to cover up how bad they are OR they are good and need to sack their customer services team, as they are incompetent when it comes to issue resolution which is dragging their otherwise sound business down as its their POOR CUSTOMER SERVCE that people on here post negative reviews about.......

These were purchased as a Christmas Pressie for my husband. They arrived very fast and husband was extremely happy with them on xmas day.

Thank you very much

This is the third time I've used iHeadphones and had no problems with dealing with them whatsoever. They stock my favourite headphone brand, Beyerdynamic and their prices are very competitive. Their delivery timing was spot on too! I'd not hesitate in recommending this site to anyone looking for a pair of decent quality headphones. :-)

I found this company during my research, simply by a doing quick 'Google' and I really can't fault them.

I was firstly impressed by their website and the product range, information and reviews therein.

I had a couple of headphones 'in my head' and had done quite a bit of online research already, but had not actually listened to any. I already own a pair of Sennheiser 560 Ovations, but wanted a wireless pair to go with my Nokia Lumia 800 WP primarily.

I had narrowed down my choice between the Sennheiser MM range (but which one?), and the Monster Beats Solo Wireless (cool or what!), oh decisions, decisions!

The sales guy I spoke to on the phone was friendly and chatty, which obviously helped him to asses my needs. It didn't take him long to find out that I was really more interested in the sound that the street cred. So the Solo cans were quickly 'canned'!

Onto the Sennheiser MM's then:
MM or MMx? 400 or 500? n50 or n00?
Well, I won't go into all the details (my musical tastes, equipment I use, when/where I will use them etc. etc.), but all I can say is, that he made it easy for me to make my final choice...

Payment was a snip and secure. My package was tracked all the way to my door and duly arrived the following day just 1 hour after my courtesy phone call!
And best of all, they were exactly what I had ordered, had arrived in one piece and WORKED!

Oh, I nearly forgot.
Which cans did I choose?
The SENNHEISER MM500-X BLUETOOTH HEADPHONES WITH APT-X
I'm listening to them right now, Dire Straits Brothers in Arms... gorgeous!!!

Cheers Chaps.

Iain Castell (ijac!).

After a non arrival of a parcel, I was expecting a lengthy process of investigations and further wait, but iHeadphones have sent the replacement in no time - much appreciated!

I'm really happy with my purchase, it arrived quickly, well packaged and very good value for money. I will use this company again and again. I cannot recommend them enough!

I ordered the headphones as a gift so don't know about the product yet but the delivery speed and service was excellent

Originally received the product promptly. However since returning It has been a constant fight to get my monies back. I was back and forth with the returns department for a while, then all went quiet. The Item has been back with them for over 3 months now.

I wrote a few emails and finally they got back to me saying that because they couldn't find the item in the returns department, I would require my original postal receipt from when I returned the item. This was not possible.

Now I'm being told that without this receipt, they cannot refund my money for the faulty item they originally sent me. I am currently fighting this decision.

BE CAREFUL

This was the first time I used this company.
Was not too sure about the site when I did a search as never heard of them, but was pleased.
Got a pair of headphones after searching everywhere for value and quality.
I was surprised at the amount of different headphones and thought "I might as well"
Each process from add to cart to checkout was easy and I was informed throughout the whole process from start to finish.
I would recommend this company on my experience and will have no hessitation to use again. ++++++++++++++++++

The headphones I purchased were bought as part as a present, so unfortuately I cannot rate the item themselves....however the service and speed of delivery was exceptional.
I did manage a quick 'look see' of the item and all contents seemed to be present and look of good quality!!
Many Thanks iHeadphones!!

Fantastic communication with assistance on choosing earphones, the delivery service was very quick and i would not hesitate to use them again. I did have a voucher which made the deal even better.

I used a 50% off voucher, so that made an already fairly priced pair of headphones, peanuts :) great customer service, speedy delivery!!

I bought a pair and within a month one earpiece didn't work. Also the earpierces didn't fit any way

A straight forward purchase , quick delivery and a great varity of headphones to choose from. Will definitely buy from here again

My Bluetooth headphones developed a fault, trouble shooting with the manufacturers help confirmed the problem. IHeadphones gave me a returns number and they were returned, replacements arrived straight away. Only downside I had to pay for postage on the return but not for the replacements.

I had bought headphones for my IPhone last summer and had them replaced 2 times already. But the problem is with headphones, but not with iHeadphones:) Great service, very good communication. Would Recommend to everyone!