Icelandair Recenzje 

Just been bumped from our Iceland air flight.
Booked in, boarding passes. Ready to go then told as boarding that we, 3 of us had been sent emails to tell us about a change.
Supposed to fly to Iceland at 3-40 with an onward connection from there to London Heathrow.
No emails, but plenty about flight we had booked.
Our booking moved to British Airways at around 8pm this evening.
Now enduring a 5 hour wait.
NOT IMPRESSED!
Will not fly Icelandair again.
Staff quite abrupt with us.

Used Icelandair to travel from the UK to USA because it was cheaper than the other options.

Missed connection, ended up stuck 24 hours in Iceland - the most expensive airport on the planet. Staff couldn't be less helpful. They really just do not care. Genuinely, sub-Ryanair levels of service. After standing around with several others for hours, no staff available to help/advise, a bloke in a van arrived, picked us up and took us to a hostel. Apparently this happens regularly. Pretty basic place to stay overnight but better than sleeping on airport floor i guess.

On the way back had to RUN through the airport to make my connection despite us being on time. Staff make no effort to help.

Small planes, no legroom, bearable for the 2 hour stretch but dreadful for the 6 hour flight. Plays adverts on the screens after boarding that you literally cannot turn off, pause, or mute. 4 minute long unskippable advert ahead of anything you want to watch (poor selection). Don't forget headphones - they'll sell you some crappy ones for a high price though. No food, drinks or snacks unless you pay. They measure & weigh luggage upon boarding to try and catch you out with extra fees.

It is absolutely not worth the savings. Just fly with a normal airline.

Also their app is useless.

They were not upfront about baggage fees. We ended up paying nearly $400 in fees yet we saw many bags larger than ours in the overhead bins. Gougers. Will not fly again.

We werden bij de gate tegengehouden en er werd ons verteld dat we niet mee mochten omdat ze met overboeking zaten. Dit werd ons met weinig empathie en begrip verteld.

Toen vliegtuig vol zat vertelden ze mij dat er nog 1 plek vrij was, de keuze moest gemaakt worden, ging ik mee of mijn pargner. 1 moest achterblijven. Ze laten een vrouw in een vreemd land dus graag alleen achter.

Als we hier niet in mee gingen zou de compensatie voor 1 persoon komen te vervallen. Lelijke dreigementen om maar onder hun verantwoordelijkheid uit te komen.

We zijn gebleven,morgenvroeg pas vliegen. 2,5 uur op bus gewacht die ons in 50 minuten naar een (prima) hotel bracht. Vannacht om 4 uur weer 50 minuten terug naar vliegveld.

Hele dag vol stress en wachten omdat Icelandair een fout maakt!

Zo ontzettend teleurgesteld in het weinige begrip dat we kregen, alsof je er niet toe deed.

Edit: net de klantenservice gebeld gezien we na 10 uren wachten nog geen update hebben over hoe laat Icelander ons ophaalt uit hotel. Vliegen 7 uur morgenvroeg dus tijd dringt en willen slapen. Werd zeer onvriendelijk en onprofessioneel te woord gestaan! Nog geen update en we vliegen over 11 uur en we moeten nog slapen.

Zeer en zeer teleurgesteld en kapot na een dag vol gesleur, onduidelijkheid en 0 empathie.

Hotel daarin tegen 100% vriendelijkheid, lekker eten, mooie kamer en hier wel de zorgzaamheid die we zo nodig hadden.

I would give them ZERO stars if I could. WORST customer service I have ever had. No food on a 7 hour flight. And being forced to pay $130 because my backpack was too big!!!!! WORST airline EVER!

The dimensions for carry ons and personal bags are ridiculous. The planes are the same planes as every other carrier . Yet this airline restricts the sizes to ridiculous dimensions. It’s a Scam and money grab.

On May 22, 2026, I was charged USD 130.00 for one piece of excess baggage on flight ORD–KEF–OSL (booking ref. BC8KOH). The passengers directly ahead of me in the check-in queue were in the exact same situation — same excess baggage, same flight — and were not charged anything. I witnessed this with my own eyes. I submitted a formal written complaint to Icelandair Customer Relations immediately after. No response. Not even an acknowledgment. I then sent a follow-up citing the relevant legal basis (Montreal Convention, EU Reg. 1008/2008, US DOT regulations). Still no response. The charge itself is questionable. The complete silence is unacceptable. I have been travelling internationally for years with numerous carriers. Icelandair is the only one to have treated me this way — both at check-in and in the handling of my complaint. Avoid if you value consistent, fair treatment as a customer.

Je suis très mécontente! j’ai acheté une place en suppléments pour être sure d être tout devant afin de pouvoir me reposer , et ils m’ont changé de place sans m informer ! c est honteux . j’ai laissé un message au service client pour qu’ils me fassent un geste commercial, ils n ont rien fait !!!!!!! quel service nul

A horrible airline in regards of service and punctuality.... If you are coming to Iceland, please avoid at all cost travelling here with Icelandair. Maybe you will get lucky and everything with go smoothly with your expensive trip. But if there is any delay, you are in a world of trouble and don't expect any help or guidance from Icelandair.

Man kan overhovedet ikke komme i kontakt med dette rejsebureau under ferien. De lyver om at der er uvejr på Island og derfor ikke tager telefonen.
Der er absolut ingen hjælp at hente ved aflysning af ture og det er uvist om jeg får refunderet udgiften dertil.

My experience with Icelandair was extremely disappointing from start to finish. Our flight was cancelled due to crew duty‑time limitations, and from that moment on, the situation was handled in a completely unprofessional way.

We were not offered any food, drinks, hotel assistance, or basic support despite being stranded overnight. Instead, we were left without guidance and ended up sleeping on the floor at JFK Airport for the entire night. No vouchers, no help, no care.

The staff we spoke to provided almost no useful information. The only person we had real contact with, Mohammed, was especially unprofessional. He gave vague, evasive answers, offered no concrete help, and became increasingly short‑tempered as the situation went on. His behaviour made an already stressful situation even worse.

Overall, Icelandair failed completely in their responsibility to assist passengers during a cancellation. The lack of support, the unprofessional staff, and the absence of even basic care were unacceptable. This was by far the worst airline experience I have ever had.

Their Business class is a shame on Iceland . Expensive, no lay flat seats, and you don’t even get lounge access at airports ( only some) of course they don’t tell you . The onboard staff seem good but it’s a bloody let down for Iceland.

If I could leave 0 stars i would. This airline sends you a link to checking online, but does not allow you to board until you see them at the gate, the measure AND weigh your luggage, then proceed to charge you $130 to check your bag. All sizes are online, but deceiving in their enforcement practices. It is very obvious they do this specifically to upcharge passengers. Very unethical practice. Why do you allow me to checking for an international flight if you require me to see an agent AND scrutinize my baggage. Their pricing is not low enough to warrant suck practices. Will never ever fly again.

No meal served on intercontinental fliights? Not even a snack on a 6 hours flight? Are you serious? Is this even legal for a EU airline? Outrageous

The absolute best SCAMMERS and HUSTLERS of any airline by far. Please take heed and distance yourself VERY FAR from interacting with anyone at Iceland Airlines. I am convinced it is apart of their work culture to not take their guests and customers into consideration. I had the ABSOLUTE WORST experience. Do yourself a favor, DO NOT book with ICELAND AIR. I repeat, look after yourselves and DO NOT BOOK with ICELAND AIR, BY ALL MEANS! They will give you misinformation and will try at every level to discount what you experienced. BE CAREFUL OUT THERE. STAY AWAY FROM SCHEMING AIRLINES.

Was accused by Icelandair flight attendants and Iceland police of human trafficking my girlfriend. Was taken to a jail cell in the airport and interrogated, was told if I wanted a lawyer it would be at my expense. Police eventually asked what happened on the flight and I told them the truth that I slept the whole way but the flight attendant in the jump seat directly in front of me accused me of abusing and trafficking my girlfriend while I was asleep. She had to have made this discriminatory assertion to police based off my gold jewelry and high fashion urban clothing because I slept the entire flight and had little to no interactions with anyone. Eventually I was released once they realized I did nothing wrong and my girlfriend and I were brought to our connecting fight just as it was about to take off. I was given no compensation and the event has left my girlfriend and I shaken and distrustful of ever flying through Iceland again even if it's just a connecting flight.

Icelandair is downfall of Iceland
Frustrated by Icelandair’s rigidity and travel costs.

Just wrapping up a trip to Iceland from Canada.
The country itself is beautiful.
Reykjavik was great.
The landscapes were incredible.
I met some wonderful tourists, not locals

But honestly,
the travel side of the experience became surprisingly stressful.

I had a confirmed flight home from KEF to Toronto later in the evening.
An earlier flight appeared to have open seats,
so I asked about same-day standby or changing flights.

The answer was basically:
“No flexibility unless you pay a massive fare difference.”

I understand fare rules exist.
I understand airlines sell different ticket classes.
But the rigidity of the system felt excessive,
especially when flights appear to have availability. - I wanted to get on a half empty plane, confirmed by airport security

As a traveler,
it creates this strange feeling of being trapped.
Iceland is geographically isolated,
Icelandair

Add in:

* very high food costs,
* expensive transportation,
* premium pricing everywhere,
* and little flexibility

It’s more a warning to future travelers:
budget more than you think,
understand your airline fare restrictions carefully,
and know that changing flights may be extremely expensive even when seats appear available.
Fly in North America, many beautiful places on our side of the pond and much more pleasant people and airlines that you don’t mind giving your hard earned money too.

I’m still glad I came.
But I do think the tourism experience is becoming harder to justify financially unless you plan very carefully. Fiort Timon in France was back in 2010, been back 4 times since then. This is my first and last visit to Iceland

Had reservation to fly from New York to Reyjavik, one hour 25 min stopover, then fly from Reyjavik to Frankfurt. Have 3 hour stopover and then fly Frankfurt to Salzburg on another airline. Had rental car and hotel waiting in Salzburg.
When we made reservation we questioned if one hour 25 min layover in Iceland was adequate and was assured it was. Flight from New York took off over one hour late. Flight was advertised as taking 3 hours 28 minutes, but they changed it to 2 hours 48 minutes, making it that drinks would be served on the plane, but not food. (Food is only served in evonomy if flight is more than 3hours). Flight took 3 hours 5min.
We had been assured in New York that we would not have to go through passport check at Reyjavik and would go through it at Frankfort. We got to Reyjavik and had to go through passport check: line of over 200 people. We had to run completely across entire airport to catch next flight, which they agreed to hold for us. Everyone staring at us when we boarded. We then waited for others to late board. Flight took off one hour 20 minutes late, then after one hour in air, told something wrong with plane and had to turn back to Reyjavik. After almost three hour wait, put on new flight to Franfurt. We missed our connection to Salzburg, which was non-refundable and our rental car appointment (again non-refundable).Because we didn’t make the Frankfurt to Salzburg flight, our return flight was automatically cancelled, again non-refundable. Again, no food served on flight from Reyjavik to Frankfort, so we went all day with nothing to eat.
We had to rent car in Frankfurt and drive to Salzburg, six hour drive, arriving at our hotel at 2:30 AM, instead of the intended 6PM.
Total costs to get new rental car, lost flights, hotel late check in fee were over $2000. Iceland Air not responsible for those charges. “Our responsibility was to get you to Frankfurt and we did that”.
On our way home, flight from Frankfurt to Boston was cancelled due to plane malfunction. That’s two plane malfunctions in one trip. They re-scheduled us to the next day and put us up at a hotel 30 minutes from the airport. They told us later that day we would get e-mail telling us what time a bus would pick us up to take us back to the airport. Never got the e-mail. When I called customer service, they were closed and was instructed to use website. Explained on website we needed to know what time bus was coming and response was an e-mail stating they have 6 weeks to respond to our inquiry.
Later found out from hitel front desk that bus was coming at 9 AM. Never got the information directly from Iceland Air. We had to eat cost of our pre-reserved hotel in Boston, and pay over $1500 in fees to change our flight from Boston to home to the next day. Total out: over $2000.
So delays and cancellations by Iceland Air resulted in us going one whole day with nothing to eat, having to drive sux hours from Frankfurt to Salzburg and back and over $4000 in fees.
And, we’re still currently in Frankfurt. Sure they will also screw up our next flights!

They delayed my bag on the outward and incoming flights, customer service representing them at seattle Airport were confused and didn't seem to understand how to solve the problem, they suggested i could come back the next day to get my bag fron the airport, or wait for it to be mailed to me. I told them I was going on a cruise and the response was "how are you going to get tour bags then?"

I told them that that was for them to answer, and they told me that my bag was definitely on the next flight and that I could come back to the airport at 9pm. I aksed where in the airport to come back to, and they said that I could come to them at the baggage claim (before passport control). I asked if that was even possible, to leave and come back to there, and they said "no" as if they hadn't just told me to do that. Then they said that I could wait 3 hours in the baggage claim area, but that they were not sure my bag was on the next flight (after assuring me it was). I had no choice but to wait the 3-4 hours, eventually my bag arrived. They were still working that area, so I have no idea what they meant by "they would not be there"

Then, on the return flight they delayed my bag again. This time swissport were pretry swift at telling me where the bag was and what was happening, and how to file a report. But I wasn't able to return to the airpt to collect the bag. I am now waiting days for my bag to be delivered to my house, there is no updates or etas, just icelandair claiming that a currier has my bag.

They offer no compensation for this, beyond refunding the cost of bare essentials up to $100.

4 hours of my time in seattle wasted, I still do not have my bag 2 days after arriving back home. And they do not seem to care.

Hadden vertraging maar kregen onmiddellijk compensatie en gratis eten en drinken. Zeer beleefd