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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely appalling company. Terrible unlocking system. Damaged beaten up vans . The van i had the side door didnt work supplied with worn out tyres. One tyre exploded within 3 miles of driving. Very... Zobacz więcej

Oceniono na 1 z 5

Poor poor customer service and sales in Brighton. Unable to understand that most people nowadays have two mobile phones ( work and personal ) in their view this now warrants you as someone who is tryi... Zobacz więcej

Oceniono na 1 z 5

Principle and price of icanhire is great to be able to hire by hour. However they make back their money by grossly overestimating how much fuel you have used. I only did a few miles and they took a la... Zobacz więcej

Oceniono na 1 z 5

Imagine it - you really need to move something and you haven't got much cash. What to do? Get a cheap option and grit your teeth. What could possibly go wrong? Skip all of the following - the urine st... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

512 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(512)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great

After a lot of stress trying to find a van from the big companies that were open at the weekends we finally found this company. I'm so glad we did. They have been nothing but friendly and professional. It was a little complicated as the person paying wasn't the same person would would be driving, but that was no problem and the person we spoke to explained it all. Overall I would highly recommend

17 kwietnia 2016
Opinia niezależna
Oceniono na 4 z 5

Excellent

Was a little bit of a pain setting up the account but that was down to having a named driver instead of me driving but the lady on the phone was really helpful so easy to pick up and drop off only suggestion I would have is when they ask you to top up diesel they could let you know how much you should put in as I ended up leaving it with a lot more than I used perhaps a refund for things like that would be an idea other than that I would definitely use them again reasonable prices for rental and great service

6 kwietnia 2016
Opinia niezależna
Oceniono na 1 z 5

So rude

I couldnt contact them AT ALL on their phone lines. When someone finally contacted me, she was rude and short. Unacceptable customer service.

29 marca 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent Experience

Very good experience, no joining fees, registration was simply, hired the van for excellent price and only payed what i was quoted, no hidden fees, what more could you ask for.

10 marca 2016
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs!

Vehicle was late arriving to exchange point and inconveniently located. There were several areas of damage to the vehicle, one required a mechanic to be called out which took a long time and delayed the job I had to do that day and the manager and staff were very unhelpful and rude. Never again - avoid at all costs!

17 lutego 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent service

The van was parked not far from home and I was able to park my car easily and it felt safe. The automated system was very easy to use and the online booking was easy. I would use again without hesitation

14 lutego 2016
Opinia niezależna
Oceniono na 5 z 5

excellent service

Smooth communication, easy booking procedure. Thorough instructions received by email on how to unlock the car. Excellent Customer Services: I left a folder inside the car, had to return to the parking lot on the following morning, their CS were very accommodating and remotely unlocked the car so that I could take my folder.
Highly recommended!!!

4 lutego 2016
Opinia niezależna
Oceniono na 5 z 5

Great option if you need a bigger van that the car clubs don't offer

I belong to two car clubs but when I went to book a longer wheelbase vehicle they only had your standard transit sizes. Larger van hire companies had the stock but if you read their t's n c's you have an excess liability of £1500! Not saying I was going to drive badly but if some damage was done either way, I would be the sucker paying for it! I hired the sized van I wanted in the location I wanted for 3 days and had the option to damage waiver for next to nothing. Easy to collect and drop off as your can do as and when you are ready and not the rental office. I booked my van for 16:00 but after over running with packing etc I picked it up at midnight ! Now you can't do that with rental offices. So long as you book a bit of time either side of your requirements then your stress free👍

13 stycznia 2016
Opinia niezależna
Oceniono na 5 z 5

Very good service and easy to use

On collection it was easy to book and easy to find the vehicle and instructions was clear and easy . Would have like to leave the vehicle at a different location but still was easy to find and use

13 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

superb service and outstanding value for money. A*

Needed a van to move home. From the get go the lady on the phone when processing my booking and checking my details was extremely friendly and helpful and sent me my booking and confirmation email straight away with all the info required. When picking up the van the automated service to get into the van was quick and easy. The van was in a good condition a few scratches and dents but all as shown on the vehicle inspection checklist. Had the van from 6am til 11pm returned the vehicle called automated number to have vehicle locked driver door would not lock so i was put through to an actual person who was extremely friendly and resolved the issue quickly. Then I was on my way home. Would 100% use icanhire again and will recommend to everyone. Extremely good value for money and great service.

1 grudnia 2015
Opinia niezależna
Oceniono na 3 z 5

Update to review posted below

To be fair to company I did email them my complaint and they responded the same day refunding the money from the hire period that I could not get into the Van. I felt that this was just about acceptable. For those considering using company, I would avoid starting rental during out of office hours and when time sensitive. Take a pen with you and hope signals working. Good luck

30 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

A very good experience!

This was a good experience. I've used Icanhire three times now and each time the service has been very good, particularly when something has not been quite right or something has happened unexpectedly. Being able to collect the van at a place of my convenience is so much better than having to go to a fixed collection centre.

I, lime someone else has commented on, do have concerns about the condition of the vehicle (body marks etc) and being held responsible for such things. So far, this hasn't been a source of problems so that's good.

I would definitely recommend the company to anyone. The booking is easy and the information provided very thorough.

22 listopada 2015
Opinia niezależna
Oceniono na 4 z 5

the easiest procedure to hire a vehicle I can imagine

I have used icanhire 3 times so far and everything always worked absolutely fine. I can't imagine a quicker and easier way of hiring a vehicle. Today I did a booking at around 11am to get the van the same day at 2p.m. It took me only a few minutes to make the booking online. The van was far from perfect as cleanliness and overall mechanical condition but all the functions were present and it did the job I needed it for (I had only to collect a flat pack from IKEA).
My only worry each time is if I am not going to be blamed for any existing damages because the vans I used had scratches and usually other damages (like cracked mirror, cracked stop light etc). Well, nothing like this happened so far and I would gladly recommend icanhire to friends.

6 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

ngiena mutiele

this best hire company and easy to book anytimes,anywhere you get your answer.the cheaper and no deposit.since i hire the van have no problems.he is my first hire company since i live in england and i can not go anywhere to hire the van.five star.

6 listopada 2015
Opinia niezależna
Oceniono na 1 z 5

No contact

I found this company on the website, I tried booking on line and ringing the number but no reply over 2 days! Is this company still trading or am i wasting my time? This is so annoying!!

3 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Easy hire

Brilliant system phone up go to the allocated place were parked and drive off no paperwork or hassle and the phone operator very helpful. The only thing was there were bumps and dents to the vehicle which you couldn't see at night would have been useful to have a note of it prior to hire however I took photos in the morning so hopefully no comeback

26 października 2015
Opinia niezależna

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