Iberostar Hotels & Resorts Recenzje 359

They charged 50 euro’s extra because we returned the key late. Meanwhile we didnt use the room and the door was open 😡

Wir waren bereits in mehreren Iberostar Hotels ( Lanzarote , Agadir, Kreta und Fuerteventura - Teneriffa ist bereits gebucht )- wir sind in allen Hotels sehr herzlich empfangen worden und es war der gewohnten Iberostar Standard zu finden - alle Hotels waren top ! Sehr gutes Essen, Sauberkeit und wirklich freundliches und zuvorkommendes Personal! Auf Grund der top Erfahrungen buchen wir gezielt ausschließlich Iberostar Hotels !

The staff in the Lobby Bar were friendly and made us very welcome. A special
mention to Sara,Isme and Antonio who were all first class, a big thanks you to them.

We stayed at the Iberostar Kuriat Palace, Tunisia. It was a fantastic short holiday with lots to do for everyone in the family.

Kids club- for 4-12 years old- opened everyday 10-12 and 15hr-17hrs. Friendly staff, indoor and outdoor play area. Close to splash area and family pool.

Entertainment- lots of activities during the day- dancing, bowling, volleyball, yoga, boules- organised by the very energetic and friendly staff - they are very inclusive and will try to get everyone to participate. Activities led by Speedy, Nora and everyone on their team is fabulous.

All Inclusive- menu is delicious and minimal variations - can get repetitive- but always fresh and delicious. Beautiful desserts . AI also includes access to the a la carte restaurant (only with a set menu) - but you have to book well in advance to ensure you have a place.

Spa- beautiful, calming and relaxing. Prices are very affordable but spa is very busy- check and book your treatment days and sessions as soon as you arrive as they do not have much space left. The hammam is not very hot. The gommage session was amazing ! The Lomi Lomi massage not as strong as should be. The balinese massage was strong but not full 50minutes. More focus on back than legs and arms.

Overall- great stay. Timing (April) was not too bad - temperature between 13-31 . Températures drop suddenly around 3pm . Evenings are cooler.

Snack/ bar- slushies available on tap indoor and by the pool. Snack is 3pm- 5pm in the Tillar Bar. All inclusive means you are fed throughout the day and drinks available whole day at any bar. (All inclusive only serve local alcohol) . With all inclusive you also benefit from 50% off imported spirits (Black Label, Martini, Absolut etc) - the prices are quite low- a double of an imported spirit cost about £2.50

Rooms- spacious and airy. Bathrooms could be cleaner- sinks stopper not working well- sinks got blocked. Cleaning staff very lovely and would help if informed.

Well worth the price overall! Beautiful hotel, beautiful and lovely staff. Thank you

Fantastic hotel - clean, great food, and a wonderful location.

All the staff are friendly and helpful especially the Assistant Manager Carla who couldn't do enough for us.

Thank you Iberostar El Mirador

AVOID IBEROSTAR HOTELS ALTOGETHER. They attempted to scam us the day before arrival to Tucan in Playa del Carmen. We couldn't log into the app, so
we called to get help with this. Upon calling the reservations department, they told us that our reservation in fact was not confirmed (despite receiving a confirmation email when we booked months prior). They told us that when we booked, someone else had booked at the very same time; this caused our booking to be invalid and not in the system according to them. To confirm our booking, we needed to pay the current rate, which was 70 USD extra per night. We were freaking out that we had just flown all the way to Mexico and did not have a confirmed booking, and totally outraged that they were JUST NOW telling us this fact and demanding more money from us. After MUCH arguing and demaniding to speak to a supervisor, and then their supervisor, they agreed to reduce this rate by 50% (first sign this was a scam). We stood our ground and they finally waived this altogether. We then demanded to speak with the front desk at Tucan, who said our reservation was indeed confirmed and we were good to go. So that proved that the whole "you have no confirmed booking" was all a scam by the reservation department of Iberostar. This caused us the most insane amount of stress the day before arrival; half the family was in tears, and we were about to pay this extra money they claimed we owed because we had no other choice (or place to stay being Easter). Luckily, we held our ground, and getting through to our resort directly resolved everything. This experience completely caused us to lose all trust in Iberostar in general, and despite a wonderful vacation at Tucan, we will NEVER book a stay at any Iberostar in the future. We have spread the word on this experience on the Facebook page for Iberostar, so hopefully this will warn others to not book with Iberostar. It's such a shame that they run such a shady operation and try to get more money out of customers who are already paying such a premium and all of our hard earned money for a once-in-a-lifetime experience. Such a shady dishonest company.

Iberostar Royal Andalusia i Sancht Petri
Rejste m Green to Green.
Skønne værelser
Fantastisk god og varieret mad ved all incl. ⭐️⭐️⭐️⭐️⭐️⭐️
Dejlige udendørs poolområder
(Dog var de lukkede pga årstid)
Fantastisk god, venlig og humoristisk betjening af personalet.
Eneste minus var at vi havde tilkøbt opgradering på værelset for 2000DKkr og det føler vi bestemt ikke, at vi har fået, da de fleste i selskabet har samme havudsigt uden opgradering, men der har receptionen blankt afvist os, og det var en hurtig afvisning.
Spa-området trænger til vedligehold.
Ellers et fint hotel.

IBEROSTAR FOUNTY AGADIR est un hôtel magnifique et le personnel très accueillant, sympathique, serviable.
Le service est TOP. Hôtel all inclusive parfait! Je vais chaque année et à chaque je ne suis jamais déçu.

À l’année prochaine

Marwan, Lina, Wajdi et Rima

Staff are all great without exception! The hotel was clean throughout as was the individual bedroom cleaning. Ample room in the bathrooms with lovely complimentary products inc. Great choice of food at each sitting, however the temperature of the food could definitely be improved on. The entertainment team are all friendly and enthusiastic. Daytime activities varied from archery, boules, aquarobics, darts, ping pong etc. Nighttime entertainment could be improved. The team put shows on which whilst obvious there’d gone a lot of hard work in to them, there was a lot of miming to background music which wasn’t always the best. There were some good live groups on in between which helped but for us personally the daytime activities were the better of the two by far. This hotel is not suitable for anyone with mobility issues due to the incline in which the hotel is situated. We never had any issues getting Sunbeds at any time of the day. There’s a separate adults only sunbathing section but unfortunately you have to walk through the designated smoking area to get to it, which isn’t ideal. Overall good value for money 👍🏼Will we return? Yes.

The Iberostar Selection Kantoui Bay, although in my estimation, not a 5 star hotel, the staff make the difference.

The cheerfulness, constant attention and cleanliness it appears is what is holding up this ‘tired’ once acclaimed 5 star property. The Iberostar brand can only be maintained if the ‘management’ invest in upgrading the overused parts of this magnificent property.

I feel I must commend Amelie, the supervisor of the cleaning and management of the fourth
floor who listened and understood my Complaint and worked quickly and efficiently to rectify what could have ended up as a disaster!

As someone who has worked in the travel and tourism industry for over 50 years, 25 of which was running my own high end tour operation business successfully in London, I have designed some of the most luxurious tailor-made tours around the world. Being my first visit to Tunisia, I was impressed by the people I came across and I have every intention of returning, more likely to share my experience with the rest of my family.

Thank you one and all!

V.Rozario

Grand el mirador Tenerife
Classy hotel , traditional Spanish build.
Clean , spacious, quality rooms, quality food, excellent staff, nothing too much trouble.
Beautiful setting , overlooking the ocean.
7th time we have been, well maintained
Recommended

IBEROSTAR LAGUNA AZUL CUBA DECEPCIONANTE
1. La reserva en los restaurantes de especialidades resultó imposible, a menos que llegaras el sábado. Esto se debe a que el domingo por la mañana se abren las reservas para toda la semana, permitiendo que los clientes ya alojados ocupen todas las pocas reservas disponibles. Además, el día del registro no se permiten reservas en estos restaurantes y solo están abiertos para cenar. Para colmo, la última noche en el japonés, al cocinero le salieron dos mini cucarachas de la comida e intento matarlas sin que nos diésemos cuenta, pero finalmente empezaron a pasearse por la mesa. Si la parte de cliente ya tiene ese aspecto, no quiero saber cómo estará la cocina.
2. La calidad de la comida fue muy baja, aunque entendemos las limitaciones en Cuba, esperábamos una mejor experiencia, especialmente comparada con otros establecimientos en Trinidad o La Habana. Además, notamos que los restaurantes de especialidades ofrecían la misma comida que el buffet libre, simplemente presentada de manera diferente.
3. A pesar de la publicidad en línea que promocionaba barbacoas de langosta y otros platos, no tuvimos la oportunidad de disfrutar de estas opciones. Cuando indagamos al respecto, recibimos una respuesta sarcástica de un cocinero, lo cual refleja una falta de atención al cliente.
4. Las actividades acuáticas no se llevaron a cabo y encontramos los barcos y kayaks cadenados en la playa. El personal no brindó una explicación satisfactoria, simplemente indicaron que el equipo del recinto náutico no estaba disponible.
5. Las actividades recreativas como yoga y baile fueron escasas y solo se llevaron a cabo después de presentar una queja al servicio de atención al cliente.
6. También encontramos problemas en el mantenimiento de nuestras instalaciones, incluyendo problemas con la cerradura de nuestra habitación, falta de limpieza adecuada y áreas del hotel que parecían abandonadas o en mal estado.
7. La actitud de los empleados es lamentable respecto al cliente, hay que rogar para que te sirvan una bebida o que te ayuden con cualquier pregunta relacionada con el hotel.
8. Bebidas había básicamente agua, ron y esporádicamente algún refresco. En los 4 días no pudimos tomar ningún mojito de verdad, ya que no había ni agua con gas ni Sprite, todos se hicieron con agua normal.
A pesar de estas deficiencias, reconocemos que la ubicación del hotel ofrece acceso a una hermosa playa con vistas a los cayos, aunque este aspecto es común en otros establecimientos de la zona. Y el único punto a favor, es de verdad la amabilidad de algunos empelados, como los de atención al cliente (si fuesen todos como ellos, la estancia hubiese cambiado mucho) y el director del hotel, que en todo momento estaba atento y haciendo lo máximo que puede con el estado de este hotel. Ellos son lo único positivo que nos llevamos.

Wir waren im Iberostar selection varadero das Essen war nicht gut die Sauberkeit auch nicht wir waren 20 Tage für 6800 Euro unverschämt.
Letztes Jahr waren wir im Iberostar Grand Bavaro das war super Essen top Sauberkeit Top . Super Getränkeauswahl.
Leider sind die so mit dem Preis nach oben gegangen wir haben 2022 6600 Euro gezahlt jetzt wären es 10700 ein no go

BE AWARE!! These people will take your reservation money and will not refund it even if you change your dates. Tried contacting the hotel directly and won't even take my calls. The lady in charge of reception - Leslie Barbieri - didn't even try to understand my situation and the reason why I changed my reservation dates. All in all I'm out of $1200.00 and no resolution from Iberostar in Lima, Peru. Lesson learned

DO NOT WASTE TIME OR MONEY ON THIS SCAM OF A PLACE.
Here's a quick summary if you do not wish to read my paragraph:
-staff was only friendly if they think they'll get money from you
-they have peddlers at every corner (this was somewhat of a culture stock to us) and even when you said no they would follow you
-its way too crowded-you can't reserve anything. You have to wake up extremely early to try to get seats at the beach but good luck
-place is gross-one day we came back from a fishing trip because my husband was severely seasick...once back in the lobby he threw up quite a bit of stomach bile and blood-it wasn't cleaned up and he was laughed at for puking (he didn't drink either, he was just very sick and close to needing a hospital)
-food was NASTY-it was cold, tough, has no flavor, we even got to the buffet when they opened. All food (even chicken, fried rice, beef) taste like fish
-we saw cockroaches in the buffets
-only one buffet was open at a time-theres no 24/7 food or room service
-small shops in the middle of restort were selling lost stuff like people sunglasses and hats
-you are only allowed 2 reservations to the actual restaurants. You can only go to two and some items on the menu cost you
-the "credits" you get are actually just coupons
-there is no real conservation. We're very big on that and we're very excited to see what they did there. The ponds and little places were a joke. The "coral lab" they advertise is nothing and no one was even there to say anything about it.
-most of the things you would want to do are at the better resorts, Punta Cana just has food and alcohol...but you have to pay for the nicer stuff.
This place was like a living hell. It was as if the moment my husband and me arrived we were easy targets since it was our first time out of the states. The moment we set foot in the lobby nothing was explained to us about the app or anything, just given our room keys and said "oh first time, we will have you come for a special breakfast." Okay cool. We get to our room-tv didn't work and the bathroom was kind of dirty. The following day we go to the lobby to try to get some explanations on now things worked and they just went back to the breakfast and said just use the app. Not friendly or helpful at all. Come to find out this "breakfast" is actually a "subscription" thing they have and it's basically a time share-a total waste of money and MAJOR scam. They kept saying that the breakfast was nicer food but it ended up being the same extremely gross food we had at our own resort. We were passed around to 6 different people during that dumb sales pitch and once they finally got the hint we weren't going to buy into it, they left us to walk back to our resort without anyway of knowing which way to go and in the rain. During said stupid pitch the promised 70 CASH. Well you get IberoCASH instead, only good for the restort. At the point we are begging for our travel agent to find us a way out of here. We went to dinner at not the buffet and THIS IS THE ICING ON THE CAKE. Not everything is included in this "all inclusive" restort. At the restaurant my husband got lobster which was 65 US dollars. So once we got the bill we tried to give them the IberoCASH, and even the room money in case that's how they charged it. The waiter said no, cash only. He made me stay until my husband ran to our room to get the money. It was only when after the waiter counted it, he then took our room number. Furious, we go to the lobby to figure out what the hell this place is and they dismissed us. It was not until I lost of crap in the lobby balling loudly yelling "I hate it here" over and over that someone finally helped. Even when we explained they still dismissed it and everything else we explained-somehow we got our money back after about 40-60 of fighting and me balling my eyes out on front of people. That's when we were able to leave this nightmare.
We hardly left our room due to how much anxiety this place gave us

edit:- We did receive a courtious reply from the manager on 10th Feb which was welcome

We stayed at Iberostar Grand Rose Hall, Montego Bay, Jamaica. We had issues every single day of our week long stay. Things that should have been sorted just weren't. Our holiday was more stressful trying to sort the issues, than our normal daily life. I was given the name of the hotel manager - Mr David Lopez, and had a conversation with him, whilst staying at the hotel. He gave me his e-mail address and asked me to write once I was home. He asked for concise details of all the issues we encountered. We did this nine days ago, but have never received a reply, let alone an acknowledgement that he has read our e-mail. I would avoid this company. They lie to make you go away, and do not deliver on their booking conditions. This was not a cheap option for us, and we feel we wasted the entire amount that we spent on the holiday.

Abzocke ist die einzige Bezeichnung die ich für diese Hotelgruppe verwenden kann. Wir müssten umdisponieren und benötigten 1 zusätzliche Nacht bei insgesamt 16 gebuchten Nächten. Das Zimmer war verfügbar und nicht belegt. Die Hotelleitung berechnete satte 680 Euro für 1, ich wiederhole 1 Nacht im Doppelzimmer. Online Preis 225 Euro. Nach langer Diskussion, wurden 20% Rabatt gewährt. Trotzdem eine bodenlose Unverschämtheit. Mafia-Methoden. Über die Leistungen im Hotel werde ich auf der Hotelseite meine Bewertung schreiben.

Wij hebben een droomvakantie gehad in palma de Mallorca. Mede door de gastvrijheid van hotel iberostar cristina. Wat een top hotel. Hele lieve medewerkers die dag en nacht paraat staan. Geen enkele vraag is hun teveel. Ipv als klant behandelen ze jou als familie. Van de receptie tot de gastheer tot de mensen van het animatie team. Animatie was op en top daar. Ook in de wintertijd. Wij verbleven er vanaf 14 januari 2024 voor een week. En wat hebben we genoten er van. Mooi verzorgde kamers. Een heerlijk binnen zwembad. Een mooi buitenzwembad maar die was natuurlijk gesloten vanwege de wintertijd. Al bij al toch nog gemiddeld 22 graden gehad terwijl er 17 graden werd aangegeven. Het eten was voortreffelijk. Zoveel keuze dat je niet eens meer kon kiezen. Iedere dag ook wat anders. De animatie was top. Zeker drie keer per dag werd er wel wat georganiseerd. Voor kinderen door de dag en de volwassen in de avonden. Bingo bv om 4 uur. En in de avond live music. Of acrobaten. Quiz avond. Flamenco dansers. Een dagje uit werd ook georganiseerd en zat in het pakket. Optredens. Etc etc etc. Heerlijke cocktails. Ondanks dat je in mallorca enkel maar gratis alcohol krijgt tijdens het diner of lunch ( omwille de wetgeving) kwamen ze iedere avond wel langs met een drankje van het huis. Tijdens de animatie. De ene dag een heerlijke mojito. Andere dag kon je kiezen tussen een averna of limoncello. We hadden all inclusive en kwamen niks te kort. Het strand van platja de palma ligt op nog geen 50 meter. Enkel de straat oversteken en je bent er. Veel dingen in de buurt te doen. De bus stopt voor de deur en voor twee euro ben je in palma stad of de prachtige kathedraal. En dat op geen 15 minuten. Op de straat waar cristina zich begeeft heb je een mooi aquarium. Een kleine twee kilometer verder. Dit kan je te voet doen als je van wandelen houdt. Maar wij verkozen de bus. Lijn 25 stopt er voor de deur. Om de hoek heb je een soort nightcare moest er iets zijn. Winkeltjes en restaurants in overvloed in de nabije omgeving. Wij hebben een top reis gehad. En in september zijn we weer terug in het Iberostar cristina in palma. Een viersterren hotel dat vijf sterren verdiend. Je krijgt zo’n leuke band met de medewerkers. We hebben dan ook een traan gelaten toen we vertrokken. Heel veel liefde naar deze prachtige mensen toe. We missen jullie nu al.

The beech is one step away from the rear of the hotel. All staff polite helpfully.
Entertainment was super, belly dancing, magician and Evan a tombola.... my son and daughter won 2 day's in a row. Special thanks to Fifi and the rest of the Entertainment staff. Intend to visit Dec 2024. Rooms cleaned everyday water teabags and toilet accessories replaced everyday. Security was at the entrance, everyone's checked before entering the hotel. Can't wait to go back. Visited Tunisia

Das IBEROSTAR Palace Hotel auf Fuerteventura war das Hotel, in das uns Condor gebracht hatte, nachdem wir am 2.12.23 durch Annullierung unseres Rückflugs „gestrandet“ sind. Condor hat nur 1 Nacht bezahlt, den Rest bis zum Rückflug mussten wir selbst bezahlen. Unsere Reisegruppe war durch die Annullierung und den nicht vorhandenen Service der Reiseveranstalter mit den Nerven fertig. Das Hotelpersonal, besonders Ismael und Moritz, von der Rezeption waren so sehr freundlich, riefen Hotlines für uns sogar nachts von zuhause noch an und zeigten uns jeden Tag ihr Bedauern und Mitgefühl. Das fand ich bei all dem Ärger so wohltuend und sollte daher positiv bewertet werden!