Ibentoy Kawaii Shop Recenzje 

271
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Began to worry when I didn't get a shipping confirmation email after about a week. Customer service was quick to respond after I reached out to them and shortly after I finally got the shipping notifi... Zobacz więcej

Oceniono na 5 z 5

Ich bin gegenüber ausländischen Onlineshops für Handyzubehör & Co. sehr skeptisch, da ich schon eine schlechte Erfahrung gemacht habe (Geld war weg, Hülle nie angekommen), aber hier wurde ich mehr... Zobacz więcej

Oceniono na 5 z 5

My items were accurately tracked and came swiftly! The packaging was very cute, the items had no/minimal damage during shipping, and the actual product (I got 6x coloured contacts) are amazing quality... Zobacz więcej

Oceniono na 4 z 5

My order delayed when it got rejected at warehouse but it was taken care of nonetheless and I got my package 3weeks after it shipped, glad I ordered soon enough as it is intended for a birthday! I'm h... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep stacjonarny
  2. również w kategorii:
  3. Kosmetyki
  4. Sklep z akcesoriami do telefonów komórkowych
  5. Sklep z dodatkami
  6. Sklep z podarunkami
  7. Sklep z wyposażeniem domowym

Napisane przez firmę

IBentoy is an online kawaii boutique selling cute and unique goods. Including but not limited to: Japanese and Korean stationery, kawaii backpacks, plush toys, cute accessories, kawaii mobile phone cases, etc.Let's have enjoy kawaii everthings together! We believed cuteness item is the least expensive luxury and it is one of the few things that bring us joy. It has been a great pleasure serving all of our lovely customers. Some of you might have contact with us before and some of you might not. We think it would be great if you get to know us better. Here is the ibentoy team: This store has always been a home of love, which makes us happy that so many people like what we create and what we recommend. My goal is to continue to provide lovely products in the next few years, and we hope to see more and more product choices. In our colorful world, you will never feel too old to enjoy a positive attitude to everything. Welcome to IBentoy😀, For joy~~~


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

271 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(271)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I am so happy with my order

I am so happy with my order. I finished setting up my desk and I am just super happy with how it turned out. Everything was as expected. I will be purchasing all my stationary needs from here. -Chicago,IL girl 💗 Angy

20 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Very nice, would shop here again

The staff was very helpful. The products are the exact same things I saw online. They are adorable and very cute. It just took awhile, 2-3 weeks, but they help you track your package and sees that it arrives at your home. Great service, would shop again here.

13 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Great company great products!

I bought some hello kitty phone cases on the site and I love them so much and they are so beautiful and I really appreciate that. The creator of the phone case company was so polite and emailed me to make sure that everything was OK and that my package made it here safely.! I 100% will be purchasing more products from the site. Thank you so much.

3 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Still waiting on my order to be shipped …

Still waiting on my order to be shipped 2 weeks after my husband placed my order and already got charged too!!! Dont know if i will ever receive my order or get a response back from their horrible customer support so far we have been receiving the same automated generic response claiming that there is a pandemic in Beijing. I would not recommend ever

30 grudnia 2022
Opinia niezależna
Logo Ibentoy Kawaii Shop

Odpowiedź od Ibentoy Kawaii Shop

Hi,
So sorry to bring you such a bad shopping experience,could you tell me your order number ,then i will recheck it and feedback to you ,Some time ago, due to the epidemic, we were all sick and stuck at home, unable to work. I am very sorry for this. Please contact our customer service email again: ibentoyfans@gmail.com

Oceniono na 1 z 5

poor customer service

Company has very poor customer service. I requested a return label and all they indicated was that I have to return it myself because I bought two by mistake. Did not even have the decency to email me a label for the return address.

29 grudnia 2022
Opinia niezależna
Logo Ibentoy Kawaii Shop

Odpowiedź od Ibentoy Kawaii Shop

Hi,
So sorry to bring you such a bad shopping experience,could you tell me your order number ,then i will recheck it and feedback to you ,If you made a mistake by yourself, you need to bear the shipping cost to send it back

Oceniono na 5 z 5

Good customer service

The delivery was kind of quick, if it wasn’t because I made an error in my address it could’ve been quicker. The product was in really good condition! And the overall quality is really unexpected and agreably surprising. The only little problematic thing is that at some moment I couldn’t really understand if the price was in Canadian dollar or not, and after, I saw that it wasn’t so the price I saw was in American dollar so it costed a little more to me. But except this, it was pretty much a good experience.

I’ll definitely buy something next time!

19 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service

Amazing customer service! Emailed me to tell me something was out of stock and asked for my input in what i wanted to do. Super cute items for good prices too! Will definitely be ordering again in future :)

18 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

cutest stuff ever!

I ordered a lipstick and a mystery box and each came with a little sticky note pad as a free gift! Ibentoy has extremely cute products and I will definitely order from them again and I recommend shopping here!

22 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing store

The products all look exactly like how the photos do and they are super high quality. Amazing customer service. The shipping took a while but I am in Canada so that might be why. Overall amazing shop.

15 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Safisfied!

I bought some iPhone cover from the shop and they arrived after almost a month. They were perfect! Unfortunately one of them arrived with a tiny problem because of the logistic transport, but I wrote immediately an e-mail to the owner of the shop and helped me on sending another cover of the same type (obviously without paying again for that). I’m super happy and satisfied!

11 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

Pochacco cover

Hello
I really appreciate that costumer service informed me they cannot sent me the make up , but please sent me the mobile phone case it is a Christmas gift . It was a pochacco case
Thank you

29 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

They send an email saying that my…

They send an email saying that my address was temporarily unavailable but they haven’t given me a refund.

27 listopada 2022
Opinia niezależna
Logo Ibentoy Kawaii Shop

Odpowiedź od Ibentoy Kawaii Shop

Hi,Can you tell me your order number? If your address cannot be shipped because of cosmetics, you can replace other products or change the address, we have sent you an email and are waiting for your reply, of course, if these are not needed, we can refund you immediately. We didn't say no to your refund

Oceniono na 2 z 5

Order canceled for no reason

I placed an order and was charged, and then I got an email saying my order was canceled. I was not given any explanation as to why this happened. Then I was only refunded a dollar when I paid $2.99 plus shipping.

27 listopada 2022
Opinia niezależna
Logo Ibentoy Kawaii Shop

Odpowiedź od Ibentoy Kawaii Shop

HI,
so sorry, you may have misunderstood
Because your order has been submitted, but you have not paid, so our website will remind you that the order will be canceled soon, it just reminds you to pay as soon as possible, otherwise the inventory will not be reserved for you
We have not received your money, so it is even more impossible to refund you only $1, you can contact the customer service of your bank card

Oceniono na 1 z 5

Tax prices are not included and dont pop up at checkout

I thought i would buy a nice pair of contact lenses and a lip stick for a decent price, but at the end i got scammed.
The price said 15€ for the contacts and 5€ for the lipsticks, aka 20€ in total - but the website didnt show me at the checkout that there were 5€ shipping costs (which i would be fine with) but another 5€ for taxes? Are you kidding me? You should include the tax price in your product price like every other company?! AND you should show those extra prices at the checkout and not AFTER!
Havent seen such a scam in a long time :) im happy i didnt buy more than that!

20 listopada 2022
Opinia niezależna
Logo Ibentoy Kawaii Shop

Odpowiedź od Ibentoy Kawaii Shop

Hi,
Sorry to bring you a bad experience,
We will have a reminder of shipping costs and taxes in the lower right corner of the payment page
we will improve again

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