Hyundai Car 

I’ve been a loyal Hyundai customer for nine years, always replacing my car every three years for peace of mind. However, my experience with my Hyundai BAYON 2023 and the North London branch has been absolutely appalling.

This is the second time I’ve had issues with the window mechanisms on this car. Previously, another window broke, and now the rear window is faulty. My car is less than two years old and has already had four major problems—completely unacceptable for a new vehicle.

When I called the North London branch, I was told I could drop my car off, and they would provide me with a courtesy car while the repair was completed. However, when I arrived, the manager immediately questioned why I had come to this branch since I live in Hayes, saying it was too far. I explained that I’ve followed this branch since it moved from Brent Cross because of my loyalty to Hyundai. Despite this, he repeatedly said they didn’t have enough drivers to return my car to me after the repair and suggested I go home and come back on Monday.

When I reminded him that I was told over the phone I’d receive a courtesy car, he flat-out refused, claiming I couldn’t have one because I’d need it for five days. This left me with an unsafe vehicle to drive in cold weather, as the rear window was completely broken. After a lengthy argument, he reluctantly agreed to collect my car on Monday, repair it, and return it, but he made it clear that this would be “the last time,” as though I was asking for a favor rather than them addressing a problem with their faulty car.

Throughout the interaction, the manager was rude, dismissive, and repeatedly told me, “It’s not my problem.” For a company of Hyundai’s reputation, this is appalling customer service.

To anyone considering buying a car from Hyundai, I strongly advise against it. My car is less than two years old and already has multiple issues, and the service I’ve received is nothing short of disgraceful. Don’t waste your money or your time on a company that doesn’t care about its customers.

Got my Hyundai i20 on finance from Arnold Clark at sighthill Edinburgh and it’s still under the 5 year warranty and my horn stopped working and Hyundai at seafield and sighthill can’t and won’t even book it into get fixed under warranty. Hyundai 5 year warranty is not worth the paper it’s written on, just a ploy to get people to buy there cars. Won’t be getting a Hyundai again because there customer service for warranty is non existent and they will only deal with you if your getting and MOT and Service paid up front.

I take my car to the Hyundai Seafield Road in Edinburgh Branch. They change my gearbox oil change.
I went to their service And Repair department I was seen by one of there member of staff Lauren Cohen. I was pleased how she deal with my issues and resolved. She was very helpful.
Excellent customer service.

My Hyundai i10, 2021 model failed it first MOT due to
a faulty front passenger seat belt. Drive Hyundai York was phoned 17/10/24 by my garage for the part and could not be contacted because the lines were down. I finally contacted DHY(Drive Hyundai York) on 18/10/24 and they arrange for a health check and assessment the car for 25/10/24 to see if the work could be done under warranty.

On 25/11/24 DHY said the seatbelt problem would be fixed under warranty. They didn't have the part and that the part was in transit and it may be a week before it arrived. I asked for a courtesy car and was offered a hire deal with Thrifty, which meant I would pay an excess for any damage or for insurance cover. I declined because I didn't feel I should pay anything for their faulty part!

On 1/11/24 the part was still in transit and I made a formal complaint to Hyundai UK because I was told the part MAY be by the week of 18/11/24 .

I escalated the compliant on 5/11/24 because nothing had been done to secure a part and I was still only being offered a hire car deal with Thrifty, which could incur costs for me in the event of any damage.

So much for Hyundai's award winning after service and parts efficiency!

My car was taken to Hyundai Southampton because it just stopped working for no reason and we still had a warranty on it. The car was in there for 52 days and I never had any updates without me having to call after the 20th day. They had no idea what the problem was, and then they gave us 4 different versions or the mechanic was always calling sick apparently. After the 48th day of no updates or anything, I decided to complain about the terrible service I was experiencing from this terrible place especially from Stephanie who is probably the worst receptionist I have ever had to deal with. Absolutely zero costumer service skills. I had to deal with her in previous occasions and I was terrified of having to ask her any questions because she would always respond with the most sarcastic and rude comments. Right after I complained to Hyundai UK, the car was fixed within two days. Obviously they returned the car in the worst possible way and they didn’t even bother to at least remove a little bit of the dirt accumulated during those 52 days. This car dealer was a nightmare and I hope I don’t have to deal with them ever again.

Again was promised a phone call back from hyundai, but again no phone call what a let down again.

My car broke down and was off the road for 3 months. It was under warrantyand had been serviced every year. The car was a 2021 Hyundai i20N and the gearbox failed at 28000 miles. They didn’t offer a courtesy car or any solution for me to get to work as that was what the car was for. Even after asking multiples times over and over still no courtesy car. Due to this I had to buy a car so I could continue to get to work. At this point they still wouldn’t give me a courtesy car. Eventually after 2 months they offered me a courtesy car as they were trying to recondition my gearbox instead of just putting in a new one, which they eventually done anyway. This waste even more of my time. I would STRONGLY recommend buying a different brand of car as they are not reliable and the garages they deal with are very poor. Not only this the garage I dealt with lacked empathy when dealing with my case as did Hyundai support and I felt unvalued as a customer.

I had Hyundai Santa fe ultimate and the security on these car are pretty much none existent. Mine got stolen under a minute. DO NOT BUY

The customer service is very good and I would like to have given it a higher rating but they have been let down by the accounts team.
I left a deposit (fully refundable on receipt of car) for a new car. The car was due to be picked up on a Saturday and a few days before was told it’s not ready for another week. This was ok as I was informed.
On collection the sales advisor mentioned that I have a deposit to be refunded and I thought nothing else of it.
After 3 weeks from leaving the deposit I called to be told they will check and get back to me. 2 days later I called again to be told they need to speak to the accounts team. I got a call back about 30 minutes later saying it has been sent and I should receive the refund maybe tomorrow (Friday) or Monday.
I have to say as a company the deposit was taken from my account instantly and I have had to wait for weeks and also chase it up multiple times. I would not recommend leaving a deposit unless you do not need that money for a while

Sturgess at Anstey I can now reveal are the worse dealership I have dealt with over the last 40 years of buying cars
I purchased a used car and after 6 weeks of complaining about an issue with the car I am told that a new clutch is required due to my inability to drive the car correctly this is after returning the car 2x for a review
I am now in dispute and of course nothing is happening as usual nobody ever gets back to you do not use this company so as they say buyer beware you have been warned

I bought my Hyundai ionic plug in three years ago, during that time I have not been able to put fuel in successfully. It will be perfectly ok for a couple of visits to the fuel station then the next time the fuel will not go in and it just cuts out. The dealer has had it back numerous times and doesn’t seem able to solve the problem. I am now totally fed up and frustrated with it I dread going to fill up.
I have asked Hyundai to trade me in for another car but they refuse to do it.

Holdcroft Hyundai Stockport were really helpful and I'd definitely recommend
them. Emily (sales executive) was extremely attentive and knowledgeable , going above and beyond to ensure we found the perfect car. The car was presented immaculately , all features were clearly explained . Thank you to the Hyundai team, especially Emily who provided a bespoke customer experience to ensure all my needs were met .

Do not buy an Hyundai Bayon, after 2months Satellite navigation still not working and Hyundai just keeps referring us back to the dealer who just blames Hyundai - useless merry go round - Customer Service absolutely shocking - would never buy another Hyundai after this kind of service!

Wouldn't even give it a 1 star this is my second hundia tulson which the gearbox went and now the kona the gearbox both car in warranty but hundia customer service is a absolute joke paying monthly installment yet cant drive the car they wont help you at all be careful.

Excellent! Since getting my car 2yrs ago, I have never had any issues.Just had my 2nd Service & the video after shows clear checks done,
Lloyd spoke clearly explaining everything he was checking. Wendy on reception always polite explained everything before my car was booked in. Also a huge thank you to the car park attendant/Gardener, who always greets you with a smile,assisting where you can park when it's busy at the show room. Hyundia Bournemouth Thank you.

Purchased a car in May. Was not driving right. Booked it for a system update which sorted it. A few weeks in I noticed an array of warning lights coming on when it had been raining. Booked car in and diagnosed as needing a sensor and told to wait a few weeks for it to come. When I rang 4 weeks later I was told no one recorded ordering the part! Another wait to have it re diagnosed! Now every light is constantly on...auto hold, hill start, lane assist (loads) the car beeps away constantly and the steering wheel warning light is on red.
I don't know if I should even be driving it!
I seriously feel like this company are incompetent. Looking at cancelling my contract. I'm paying for a car that resembles xmas tree lights.
Warrenty would be great IF it you could get booked and staff actually ordered the parts.
20k+ for a car that was purchased with faults that months on are not fixed!

Lisa in the Accounts Dept handled my query very well. My car had apparently been given a fixed penalty notice, however, the car in the photos sent by the London Borough making the charge, did not show my car at all, it was a different car altogether. Lisa managed to ascertain that the car had one letter different in the registration. Lisa dealt with the whole issue in a professonal, competent and friendly manner. Her customer service skills are excellent.

Arv from Hyundai customer service is a credit to Hyundai UK customer services, top man thanks for sorting out my query

Disappointed on picking up brand new i20 that the sat nav not working. They had the car at least 4 weeks before pickup. Tech not uploaded files and told they did not have for i20. Raised tech issue but no timescale given for fix. Unsatisfactory customer care.
Jason the Manager called me back said he would call me Monday. No call Monday and still no call back.
Very disappointing service and customer care!
Appears to be non existent!

Took my hyundai accent for Ac repair work, Ac was not working properly, the mechanic blindly decided it needs new compressor, we believed that and replaced for 3700 aed, three weeks later problem reaccured and realized that was not compressor broblem but sensors issue, they do not want to take responsibility of their mistake.
Worst mechanic ever.