Hudson Reed UK Recenzje 

The shower hose broke on my Topaz tap mixer - so I ordered a new one. I have been sent items which do not match the images used by multiple retailers. I called up to try and find out why, and to get some help getting the one that matches the images only to be told they can't tell me if the design has been updated, and that they wouldn't have any record of it a change has been made.

Update based on reply - the issue is that the image hasnt been updated so its confusing to know what item you are getting rather than anything to do with the design being changed

The worst possible after sales service! Toilet handle broke and was sent completely the wrong part with two weeks delay!!

Purchased a waterfall bath tap which was installed January of this year, recently noticed what looked like black spots around the left hand side of the water outlet. Upon closer inspection, it was found to be corrosion caused by the chrome plating peeling away. Sent an online form via their website explaining the situation and asking someone to get in touch and that was nearly a week ago. As per the title, poor quality products and zero customer service.

Bought an Old London vanity unit in twilight blue with a marble top less than one year ago. The plinth has blown and now the white is showing through the blue paint. The marble top appears to be deteriorating next to the tap. Complained to the supplier was told it was water damage and nothing could be done. Asked for a new plinth but as they are manufactured in China it’s not possible. I thought I was buying a quality product that would last it cost over £800. I have purchased much cheaper units in the past and never had any problems. It would appear to me that this product is completely unfit for a bathroom as have been informed it’s not water resistant !!! Nowhere in the glossy brochure does it give any of this information apart from the plumbing instructions. Absolutely cop out company. As this is an en-suite and only I use it I’m now having to use the other bathroom as even steam affects it. Totally useless expensive bathroom.

I purchased new Topaz basin and bath taps in March 2023 and had them fitted professionally. I have a gravity hot water system, so expected the hot taps to have a slow flow rate, which is fine. The cold taps however, have a random, uneven flow and splash everywhere. My cold water pressure is circa 1.6 bar, which is about normal in the UK and nothing unusual, but when I complain via the Retailer, they receive a response from Hudson Reed which in effect says it is a fault of the water pressure as the taps do not have any straightening device. How can they sell taps to the UK market, which clearly are not fit for purpose???

Bought and fitted an expensive floor standing HR bath tap mixer for my roll top bath. The temperature mechanism tightened and failed within 18 months of the purchase and if that wasn’t irritating enough HR completely ignored my email asking for some advice on serviceable parts available to fix it.
I am a bathroom fitter by trade and that’s the last time I will be fitting anything firm Hudson Reed.

I bought a Hudson Reed Shower panel (tower shower), it cost in the region of £800. It has hardly been used (guest en suite) and the response from HR is the most unhelpful and basic I have ever seen from a so called premium brand. I have a part number, told it is discontinued and cannot find it anywhere. I have had way more luck getting parts for my 20 year old Hotpoint extractor fan. To make the matter worse, the thermostatic cartridge that needs to be replaced, is impossible to get out despite having 3 professionals try it. So, my only option for a so called, premium brand that has minimally used, is to replace the whole thing. Never again, do not buy.

Bought a £600 shower from the shower brand Hudson, 25 days later after installing the shower. The valve divertor is leaking. Quite unbelievable really and expected more from a quality perspective due to the high costs involved in purchasing this product. I now have to go through the faulty claims process, fantastic.

Bought 2 wall hanging tall units along with the sink unit cost me over £1000 and in a matter of weeks around the edges on the doors and the sides started to swell. The bathroom is well ventilated with a large window and a powerful fan as well.
Now after a year all the units look appalling and we are going to throw them away and redo the bathroom. My sister bought the bathroom units from ikea and 2 years after look brand new and less then half the price of these.
These are not units for bathrooms so make sure do not buy this crap expensive brand. If the review allowed me to attach pictures i would have gladly done.

Deborah in Customer Service Department really polite and helpful in providing a spare part for my badin taps

I was having problems with a Hudson Reed Mixer Tap and needed some advice and replacement parts. Sent e-mails to both Sales and Technical departments which have been totally ignored. Very poor service and response.

Dear Hudson Reed,
Thanks for the reply to my review.
However, you do not give an e-mail address on your web site. There is only a contact form.
To contact you by e-mail I had to fill in the contact form on two separate occasions, one to Technical and the other to Sales. On both occasions it was confirmed that my details had been successfully received.

We purchased a Hudson reed push button shower which is amazing by the way. It created a fault where it was passing hot water. The company who supplied it went into liquidation. Called Debora at Hudson Reed customer services & had a first class response. Resolved the problem, new part on the way and posted out today. Outstanding customer service. I own a property business and this type of servicej makes a huge difference, definitely recommend. Thanks

Je voudrais dire que je suis très satisfait des deux radiateurs achetés chez Hudson Reed très beaux et de belle qualité. Je veux remercier le service après-vente très réactif et à l'écoute en cas de problème. Suite à un souci avec les thermostats, il ont très vite trouver une solution à celui-ci, ils sont vraiment efficaces et font tout pour satisfaire leurs clients. Merci Hudson Reed

I purchased an Eon Mono sink mixer KA 307 on 19th December 2015 from Victorian Plumbing.

The tap worked well until it failed last Friday. I was aware I had a 10 year guarantee and looked at Victorian Plumbing’s online help pages and raised a support ticket.

Bethany Jo Carter on their resolutions team was very quick to reply (within 2 hours) to say she would contact yourselves to escalate the matter.

To my surprise, I received a further email at 8:32 am the next day (Saturday morning!) to advise me that you were going to send a replacement out to me.
The replacement tap has arrived safely.
I am absolutely thrilled with the astonishing service received from both Victorian Plumbing and yourselves – you are both to be commended for your excellent customer service.
Thank you.

fitted one of your single outlet shower valves last week to find it is NOT pre set to showering temp , it didn't come with any any paper work , when i got back to the office i had to download then go back to the job mess around to set it up, The cartridge dosn't just pull out it has to be un screwed ect,ect.NO wonder you won't put your name on/ph no on packaging BUY BRITISH , NOT FROM YOU

Purchased a shower unit for over £650!! One of the most expensive ones they had at the time. Its been 2.5 years and the divertor valve has failed and I am being told that the item is discontinued and cannot get parts for it. Beggars belief that a shower unit this expensive is literally fit for scrap after less than 3 years? if this review had minus stars thats exactly how i would be rating this interaction with Hudson Reed.

Why did I not visit here before choosing my bathroom furniture. Similar to other reports on here the furniture supplied for our bathroom through Heat and Plumb would appear to be not very robust. 2 months old and 3 panels have blown on my various furniture items. I have a well ventilated bathroom and a window. Is it realistic for furniture in a bathroom to exist in a 100% moisture free area, it just feels like a stretch to me, it is a family bathroom.

Response from supplier - Water ingress, warranty does not apply.

On closer examination of the furniture I can only assume that the panels in question are not consistently sealed. It says on the care label water resistant and not water proof, I disagree, if you fully sealed them they would be water resistant. I don't want to put it in the bath but I do want to use the sink on top.

It's deeply distressing to spend hard earned savings on something and be treated in this way. Now my only choice is to either regularly buy new panels in case of any moisture generation in my bathroom or rip it out and try again with different manufacturer. They seem sure it's my fault and not theirs and seem to feel absolutely no shame about it.

Excellent customer service and product strongly recommend 🤗

Do not buy any bathroom furniture from this company! Purchased a bathroom vanity unit which is under 12 months old and now the front doors are splitting and bubbling.
Contacted the retailer (who were also mightily unhelpful thank you not Heat and Plumb) who forwarded the details to Hudson Reed, who state the damage is due to "water ingress" and therefore not under warranty.
Now the warranty states "General care,
spillages and splashes - On no account should any spillages or splashes, even water, be allowed to lie on any surface. All spillages and splashes should be wiped dry, failure to do so may shorten the life expectancy of the product and invalidate any guarantees.”
I have confirmed that I have taken care of the item, have wiped spillages up, that my bathroom ventilation is well above general standard, even provided them with details of how often I wipe the bathroom down and with what sort of cloth! But the response has still been "water damage, not covered".
So in other words they don't care how careful you are, how much you follow the fitting instructions or abide by the warranty, any defects in their eyes are solely due to you, the customer, not behaving yourself.
Because otherwise it would mean, what - that they produce such poor quality items that even when you do take great care (which I have assured them I have done, having spent my savings on a bathroom refit), the item still fails.
Item is obviously not fit for purpose in my eyes, or else there was a manufacturing defect, or a lack of sealant, which enabled water to enter quickly despite wiping any spillages (and there weren't many on a door I can assure you).
Absolute waste of money, and now I'm going to have to try to find some funds to either replace the whole sink unit or get some new doors made to measure for the unit.
They should advertise their bathroom furniture as not suitable for any room where there may be the presence of water, that might be more honest.
I hate going in my bathroom now to be greeted by such an eyesore. I honesty feel so upset by this experience.
Please look elsewhere if you are wanting bathroom furniture.

Hudson Reed BD304 Jade Crosshead/Lever Bath Shower Mixer - Chrome. I bought this item in September 2019 & had it fitted in December 2019. It has now started to leak! It is only 2.5 yrs old. Hudson Reed Customer services told me that they cannot do anything as the item only had a 1yr warranty. This is ridiculous. I didn't buy a cheaper one because I thought that Hudson Read Products were quality and expected them to last longer. I bought Hudson Reed for all of my bathroom fittings! Very poor Customer Service.