we bought a home a couple years ago that had a new bathroom fitted already. within a coupe years the tap head had become loose but due to not fitting the taps myself I didn't know how to access the sc... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I purchased a bathroom vanity unit from Robert Dyas for a rental property. Unfortunately, the basin was accidentally damaged by a tradesman, and Robert Dyas were unable to supply a replacement b... Zobacz więcej
For the price I would have expected a very high quality bathroom furniture, unfortunately that isn’t the case. I had to return 3 vanities that were delivered with chips. The bathroom has only been fit... Zobacz więcej
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Such a great experience, I asked a question and it got answered immediately and thoughtfully. That rarely happens. Thank you to Gina
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Informacje dotyczące firmy
Napisane przez firmę
We provide luxury bathroom products at desirable prices, combining comfort and reliability with practicality and quality craftsmanship.
Dane kontaktowe
Hamnett House, Gibbet Street, HX2 0AX, Halifax, Zjednoczone Królestwo
- +44 (0)1422 417 100
- sales@roxorgroup.com
- www.hudsonreed.co.uk
3,7
Średnia
205 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
helpful support from mark harrison on…
helpful support from mark harrison on the customer service team!
5 listopada 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thank you for the feedback. We will pass on your comments to Mark.
I had an issue with our shower and the…
I had an issue with our shower and the technical team at Hudson Reed couldn't have been more helpful. I spoke with Joe and Gina. Also worth saying that I didn't have to wait in a queue forever to get assistance
30 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Our technical team pride themselves on offering great customer service. We will pass on your comments to Joe & Gina. Thank you.
Dripping shower unit
Had Hudson Reed shower unit fitted around 2018. Shower now drips constantly when turned off. Just needs a new cartridge but they have changed suppliers so can’t get a replacement for the cartridge as the one the support desk told me to get didn’t fit . The company now won’t help as I can’t supply them with the original paperwork for the purchase of the shower. Now faced with having to replace the whole shower unit at a cost of several hundred pounds when all I need is a £25-£30 cartridge
Received reply to my review about my Hudson Reed shower which states they will replace the shower unit if I can provide them with the relevant paperwork. They obviously didn’t read my original review as I did say I didn’t have the paperwork. I have provided pictures of the shower with the name of Hudson Reed clearly shown. The unit was installed 6 years ago and should have a 10 year warranty. Really don’t know what else I can do. The plumber I used has now retired but I know it was purchased from suppliers in Basildon Essex. Have contacted them but as this was over 6 years ago they can’t help.
This has all happened because you changed suppliers. I am not bothered about a whole new shower. I am quite willing to purchase a cartridge but this option has been removed by you by changing suppliers.
28 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thank you for your feedback and apologies for the problem you are having with your shower.
We will happily provide a free of charge replacement for the full shower unit given that the spare part is no longer available from us. As with any guarantee, all we need is a proof of purchase in order to resolve this for you. Hopefully this is to your satisfaction.
Excellent service on warranty claim
Fantastic service after a tap purchased two years ago started leaking.
Under warranty a replacement was offered and sent within 2 days.
Exceptional service would highly recommend
28 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thanks for the review. Glad that we could help.
Customer Service
Phoned up for information and was greeted by a very helpful and friendly Lady called Millie who was able to provide all the information I needed. Also Chloe sent me a follow up email straight away so I could proceed with my enquiry even faster. thank you both for a great customer service experience.
25 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thanks for the feedback. We have passed on your comments to the team who are always happy to help.
Very speedy response from tech help…
Very speedy response from tech help regarding spare and good advice.
Used several times.
William
25 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thanks for taking the time to review our service. The tech team are happy they could help you.
Really Helpful
Gina from Roxor Group was really helpful identifying parts and instructions for my shower.
21 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks for your review. I have passed on your comments to Gina, who is always happy to do everything she can to help.
Old shower divert valve
Needed to replace a 15 year old diverter valve on my shower. No code references available, so contacted Hudson Reed service dep’t and i was asked to send pictures of the valve body. The ref code was sent within the hour and i was able to order the replacement on line. Could not fault the service.
21 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks for the feedback. The team are always more than happy to help no matter how old the product !
Thank you Josh for being so helpful…
Thank you Josh for being so helpful regarding a replacement cartridge for our shower valve . Excellent service
18 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks for your comments. We've passed on the feedback to Josh, who was happy to be help !
Helpful clear answers
Had some questions before making a purchase. Emailed and received several very quick responses. Helpful accurate replies and also suggestions that proved to be most helpful.
Very highly recommended.
17 października 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thanks for the feedback, we are always happy to help !
Thermostatic Triple shower unit (Reign)
I bought a thermostatic triple valve shower unit and had it installed as a concealed unit. Of all the things the Hexogonal screw that holds the on/off handle has slipped. Therefore the shower is unusable. Very poor workmanship, design and material.
To replace the unit means braking the tiles.
I would not recommend using any of their plumbing items.I have in touch with them on phone and also Trustpilot but no help. Neither have they sent replacements nor got back to me. Atrocious Customer service.
Nobody got in touch with me after I sent the photos. It has cost me about £900 to have it replaced. DONT USE THEIR PRODUCTS. 01/11/24. Every time I write about them, they reply that their Customer Service is "working with you". In fact I have only been contacted once after that total silence!
2/11/24. That is totally false. Nobody has contacted me. This is a good way of prolonging till the complainant gives up! 04/11/24. No Brady has contacted me since one call initially. Stop fibbing.
05/11/24. No one has contacted me again after I sent the photos of the handle.
27 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thank you for your feedback. I understand that our customer service team are currently working with you to resolve the issue. Many thanks.
Odpowiedź od Hudson Reed UK
Many thanks for the feedback. Glad we could assist.
Odpowiedź od Hudson Reed UK
Thank you for your positive comments.
Hudson Reed is a fantastic brand
Hudson Reed is a fantastic brand. I have always had really positive feedback from fitters. The quality is excellent at a very good price point. I would highly recommend.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks for your positive words.
Fantastic company
Fantastic company! Products are amazing quality at such a good price point. The sales team are so friendly and knowledgeable. Thank you so much!
24 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks for your kind words. We are always happy to help.
Would defo recommend Amey was fab!
2 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thanks for the feedback. We will pass on your comments to Amey.
Excellent service from start to finish
Excellent service from start to finish! I had a million questions but Amy helped me with every single one! Highly recommended to anyone
Thanks again Amy
23 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Many thanks - we will let Amey know that you were happy with her help.
I recently renovated my bathroom &…
I recently renovated my bathroom & chose Hudson reed for all of my fixtures. Extremely happy and great extensive product range!
19 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Thank you. We are delighted to hear that you like the range.
ordered for my parents
ordered for my mum and dads new bathroom, really happy with the quality
9 września 2024
Opinia niezależna
Odpowiedź od Hudson Reed UK
Hi Simon
Many thanks for your review, we are glad to hear that your parents are happy with their Hudson Reed bathroom.
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