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I have just returned home and looked at my $10.+ so called popcorn which was inedible scraps and corn kernels and couldn't see while I was in the movies today. I hope you are ashamed of yourselves for boxing this up. I will give it to my neighbors chickens.
when i do go to the movies its great. nice comfy chairs all good. the problem i have is the gift cards. during covid i lost out on $50 gift card expiring and now this year a balance of $23 from last year turned out invalid. gift cards should be at least 2years, that is what i heard was the legal time . As we are getting on we have had a lot of illness and waiting for something we want to watch has been awhile coming. thankyou for reading
$7.00 for 80gram bag of bluebird potato chips is a joke. Not surprised why people smuggle in their own snacks.
Unacceptable Service at Karrinyup Hoyts – A Call for Accountability
I am deeply shocked and disappointed by the service I received at Hoyts on 30 March 2025.
I purchased a Premium Dining Experience, which is advertised as a luxurious, comfortable experience with air conditioning and premium seating. However, the air conditioning was completely non-functional, leaving me so uncomfortably hot that I had to resort to using ice from a cup to cool myself down.
When I raised this issue with the manager and requested a refund for both my ticket and inadequately prepared salad, I was only refunded for the salad. The manager refused to acknowledge that I had paid for a premium experience that was not delivered. Customers should not have to pay for a service that does not meet advertised standards.
What happened next was even more alarming. Instead of addressing the issue professionally, the manager accused me of previous misconduct—claiming that, on a past visit, I had put “vile” in a cup. When I asked for evidence, he admitted he had none—just that “a cup was in the area.” This is not proof of anything, and such baseless accusations are both unprofessional and unacceptable.
I requested contact information for an area manager, and I remained calm and respectful throughout. My partner even recorded the entire conversation. The manager left for a while and then returned, only to hand me a handwritten piece of paper with ‘helpdesk’ scribbled on it—a dismissive response to a serious complaint.
Following this, I submitted a formal complaint through Hoyts’ online system. The response I received from Lauren was even more outrageous—she insinuated that simply asking for a refund was ‘bad behavior.’ This is beyond unacceptable. I am now taking further legal action, including escalating this under Australian Consumer Law (ACL), which clearly states that consumers are entitled to a refund when a service is not provided as advertised.
This isn’t just about my experience. I have found numerous complaints from other customers about similar issues with the same management team. It is clear this is a pattern, not an isolated incident.
Enough is enough. I am launching a petition to demand accountability from Hoyts and ensure that customers receive the service they pay for—without intimidation, false accusations, or poor treatment. I will share the link shortly, and I encourage everyone to sign and support this cause.
Hoyts, you must do better. Customers deserve to be treated with respect, honesty, and fairness. If you charge premium prices, you must provide the premium service you promise—and when you fail, you must follow ACL and issue appropriate refunds. Anything less is a disgrace.
It is also worth noting that Hoyts’ attempt to threaten me with removal for simply standing up for my rights is unacceptable and could be considered discrimination. This review is honest, backed by evidence, and reflects my genuine experience.
Hoyts, the Australian public deserves better. It’s time to hold you accountable.
I bought a $100 gift card for my mother's birthday for Hoyts Cinemas in January. My mother didn't receive it in her emails. I have written multiple emails to Hoyts. There is no customer service number, it is now May, still no sign of gift card. Very disappointed, I feel I have been scammed.
always good customer service and brilliant website with session times
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