No respect for potential clients …
I spent some time giving all my details as a 'new client' and was assured of a call back within three working days. This did not happen, so I rang them, to be again promised a call back the following day, I rang again the following day and was told they would call me shortly, finally towards the end of the working day, I again rang them, only to be told that despite initially saying they could help, a "woman in the team" had decided they could not take the case. Thats how she was described to me, no name or job role. They also said I needed to contact another firm quickly as there are strict timescales.
Well a week has passed since my initial call, over three hours in phone calls and days waiting for a call back, and thats a week into my "timescalls" on a Friday afternoon, meaning cannot get support from another firm until Monday.
So if I could go into negative stars for a review I would.
If you are under pressure, have strict timescales, want to be a valued client, or feeling overwhelmed, my advice is most definitely do not use this firm,they will leave you in limbo, and not respond.
Find a company that respects its clients not just the numbers.
Simon








