The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... Zobacz więcej
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Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL Wiltshire, South West, GB
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The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... Zobacz więcej
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Helen at Howdens has been outstanding from start to finish. She has always been on hand to help with any queries and has provided excellent customer service throughout. If Helen has not been available... Zobacz więcej
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We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture. Carcasses were the best I have ever seen from a standard kitchen company and well thought... Zobacz więcej
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Howdens in Trowbridge were very professional and have an excellent service. Mini came out to measure for our kitchen, providing advice without forcing her view. She came up with an excellent kitchen d... Zobacz więcej
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The UK's No. 1 Trade Kitchen Supplier.
Napisane przez firmę
Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL, Wiltshire, South West, Zjednoczone Królestwo
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Very disappointed with the service from beginning to end with our Howdens kitchen. We visited the showroom and were rushed through decision making, having around 15 minutes in the showroom to say what we wanted. We saw no drawings until a month later and they were not what we had initially discussed. We were then told we would have to wait again for the correct design drawings. These drawings then came and were still incorrect but we were told what we wanted had been written down but it wasn't worth changing the drawing.
We had a visit to check the final measurements the day before our kitchen got delivered and were told if anything was wrong it would be very hard to fix at that point. The next day the kitchen was delivered and they informed us everything was there, despite us saying we couldn't see the cooker or appliances. We were missing 5 cupboard/drawer front, 3 handles, the cooker, fridge/freezer, dishwasher, end panels, half of the worktop and all of the upstand. Therefore the kitchen fitters couldn't do much and we had wasted money having to pay them for a day. We phoned and they delivered more items the following day but still not everything. We then phoned again and were told they were on their way, nothing arrived that day. Phoned the next day and were told they couldn't get to us, we then phoned again and were told that they had already delivered everything. At this point we asked to speak to someone higher up and were given a half hearted apology and told they would start loading the van. We eventually got all the items but would not recommend Howdens due to the awful service.
3 months later and the brand new washing machine broke. We phoned and booked in an engineer for three weeks later. They came and replaced a part, still broken. We then had to book a second engineer visit, the earliest date being another 3 weeks away. They replaced 2 parts, one of which was the same as the first replaced part, still broken. We phoned and asked when we could book in delivery of a new machine and were told we needed a 3rd engineer visit. This was booked in for 2 weeks later. We then had a call to say we were booked in to recieve a new machine. This was put in our kitchen and left. We now have to find a plumber to remove the old machine, plumb the new one and then get rid of the old machine.
We have completely renovated our house and Howdens have been the worst and hardest company to get any clear answers, timings and decent service from. Would never recommend and never use again.

Odpowiedź od Howdens - Trowbridge
Well I have used Trowbridge Howdens for 15 years it's my local branch. Over the years they have got at least every other kitchen order wrong in some way (I use Magnets if I can 90% of the time but if a customer falls in love with a kitchen that's that).
It would be better if the chimps from Bristol zoo ran the place, but they probably got more sense & would turn the offer down.
I'm currently still waiting for a credit from a kitchen that was promised to go through my account but was put through someone else's, it's been 4 months now & I have spoke to a few people & have asked for the Manager Dave to contact me but doubt this will ever happen. I normally ring once every week or two & am promised something but always left disappointed.
My advice to anyone is find somewhere else to buy your kitchen, unless you have alot of spare time on your hands & want it filled. I will say however the kitchen quality is really really good, I have used Chippenham & Warminster branches of Howdens before & never had a problem with them. Cheers Mark.
Well as an update to this review, the same day that I posted it in the afternoon Dave the manager contacted me & was very helpful & understanding. The next day the credit was in My account I wish I could have delt with him from the start. Thanks for sorting it Dave. I have upped my rating to 2 stars as I think that's fare. Cheers Mark

Odpowiedź od Howdens - Trowbridge
Always good service and reasonable prices. Good quantity of stock available on the shelf.

Odpowiedź od Howdens - Trowbridge
I’d like to say a big praise to the Howdens employees,For the outstanding customer care in these very difficult times!However I am very disappointed with your Howdens app 🤷🏽♂️.

Odpowiedź od Howdens - Trowbridge
Everything requested has been designed or supplied very quickly

Odpowiedź od Howdens - Trowbridge
Staff were very helpful when we were designing our kitchen the product range is good and the cost is very reasonable

Odpowiedź od Howdens - Trowbridge
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