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Howdens - Thornliebank Recenzje 53

Wynik TrustScore: 4.5 na 5

4,5

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

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Oceniono na 5 z 5

Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi
  2. Sklep z meblami do sypialni
  3. Dostawca drzwi
  4. Materiały podłogowe
  5. Sklep z meblami kuchennymi

Napisane przez firmę

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Napisane przez firmę

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Dane kontaktowe

  • Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, Zjednoczone Królestwo

  • 0141 638 9835

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

53 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

All the members of staff are great and…

All the members of staff are great and really helpful

15 października 2025
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Odpowiedź od Howdens - Thornliebank

Hello JD JOINERY,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Oceniono na 5 z 5

Excellent service

The staff in the branch is polite and great always happy to helpful

19 sierpnia 2025
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Odpowiedź od Howdens - Thornliebank

Hello Rana,

Thank you for your kind words and for taking the time to share your experience! We're pleased to hear that our staff has been polite and helpful during your visits.

Best wishes and have a lovely day!

Oceniono na 5 z 5

Very helpful staff

6 marca 2025
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Odpowiedź od Howdens - Thornliebank

Good morning, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Oceniono na 5 z 5

Superb service from Yanka and kept up…

Superb service from Yanka and kept up to date with full delivery and adjustments to kitchen all round amazing service again. Thanks again

20 stycznia 2025
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Odpowiedź od Howdens - Thornliebank

Hi there, thank you for the positive review, that is great to hear! Take care and have a lovely day.

Oceniono na 1 z 5

Too many issues to list!

Too many issues to list!
Will not be using Howdens / recommending them to clients for any future kitchen supplies.
All issues raised were half heartedly addressed, with even replacement parts being delivered wrong / not redelivered. Have ruined any credibility with clients going forward.

18 października 2024
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Odpowiedź od Howdens - Thornliebank

Thank you for bringing this matter to our attention. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Oceniono na 5 z 5

Delighted

Super friendly staf

20 czerwca 2024
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Odpowiedź od Howdens - Thornliebank

Hi Edward, That is really good to hear. We hope to see you again soon. Take care and have a lovely day!

Oceniono na 5 z 5

Yanka was a great help in designing and…

Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping along the way with any issues that arose with the kitchen got fitted.

10 maja 2024
Opinia niezależna
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Odpowiedź od Howdens - Thornliebank

Good afternoon Anna, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot, It's great to hear that you had such a positive experience. Many thanks.

Oceniono na 5 z 5

I recommend Howdens

I recommend Howdens
great service

21 października 2023
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Odpowiedź od Howdens - Thornliebank

Hi, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot! Have a lovely day! Tash.

Oceniono na 5 z 5

The staff in the Thornliebank Site were…

The staff in the Thornliebank Site were super helpful, and very knowledgable. Bob & David were first class.

25 października 2023
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Odpowiedź od Howdens - Thornliebank

Hi, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot! Have a lovely day! Tash.

Oceniono na 5 z 5

Great products but more than anything…

Great products but more than anything great and very helpful staff. Use this branch nearly every day

24 października 2023
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Odpowiedź od Howdens - Thornliebank

Hi, Thanks for taking the time to leave this positive review. All the best, Tash

Oceniono na 1 z 5

Sorry I must have missed the final…

Sorry I must have missed the final response. The Thornliebank branch , manager ? has never contacted me.

4 czerwca 2023
Opinia niezależna
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Odpowiedź od Howdens - Thornliebank

Hi May, Please be advised that all of our depot managers have full autonomy, and all queries are dealt with locally, in accordance with our mission statement. If you would like to discuss this further, we suggest contacting Customer Services.

Oceniono na 5 z 5

Had a great customer service at Howdens…

Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

3 września 2023
Opinia niezależna
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Odpowiedź od Howdens - Thornliebank

Hi there Helen, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot! Have a lovely day! Tash.

Oceniono na 5 z 5

Delighted with our kitchen

Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

30 sierpnia 2023
Opinia niezależna
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Odpowiedź od Howdens - Thornliebank

Hi Lynn, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot! Have a lovely day! Tash.

Oceniono na 5 z 5

Quality products

Quality products, always happy to help in branch

16 czerwca 2023
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Odpowiedź od Howdens - Thornliebank

Hi, Thanks for leaving this positive review. Best wishes, Tash

Oceniono na 1 z 5

Faulty worktop and poor communication from Thornliebank (Glasgow)

This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.

The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.

I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.

I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?

Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.

The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

13 lutego 2023
Opinia niezależna
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Odpowiedź od Howdens - Thornliebank

Hi, sorry to hear you have been disappointed by your experience with Howdens. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that look into for you and help further.

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