Housing Ombudsman Recenzje 

Complete waist of time and Goverment money two years plus down the line and they still havent looked at complaint .
This organisation needs closing down as definately unfit for purpose as dont do anything .Really unsure what they are paid for ???

Terrible service, take advantage of you medical illness, lie about time frames as my case is classed as a high risk and I am meant to get a response within 6months however I made my complaint to them on 17th October 2024 and on the 12th march 2025 I get told this is when the 6months begins so all in all it’s 12 months, you ring up and try speak to a caseworker and the customer advisors lie and say they can’t transfer your to them, when you request calls back they don’t call you back and you are never able to get to speak to your caseworker this service is a drain on government funding and is 100% not free and definitely not impartial they are more problems than they are help they’ve made my mental health spiral out of control and caused my self harming tendencies to flare up

A very disappointing service. The ombudsman are supposed to be an impartial service when handling cases, this has been far it!! Instead, they work against you and liaise well with the landlord and disclose information that they should not shared! My personal address details was disclosed to a third party without my knowledge, I am the representative not the complainant! In this case, I became the complainant due to breach of confidentiality.

Message to Mr Richard Blakeway, it’s imperative that you intervene in this matter, as it is clear there has been breached of confidentiality, this is a serious misconduct which violates the terms of your policy!

Staff seriously require further training and furthermore, it’s deeply concerning this case was abruptly closed as it appears manager attempts to cease and conceal this serious misconduct. This matter requires urgent further investigation by the Data Protection Office (DPO). My address remains shared to a third party as of today, and further action has now been taken by me to address this matter. The ombudsman have not responded to the seriousness of this matter, which give a poor perception of the service you provide.
Despite formally requesting the ombudsman to address this as a matter of urgency. Mr Blakeway, I urge you to read these reviews as it highlights the seriousness of the multiple failures in the services and concern around misconduct within the organisation. There bias behaviour between staff and landlords is concerning. There’s no understanding or empathy for the residents already facing challenges and distress with their landlord, only to receive further problems with the ombudsman’s poor handling and reviews of the complaints. Mr Blakeway, I urge you to READ ALL COMMENTS, it evidently highlights the seriousness and failings in the service you provide. It is concerning…

You are failing to support the ‘victims’, absolutely terrible service, a total wasted effort of sending relevant documentations that never get a looked at by the caseworker! Lots of contradictory and unnecessary statements. I would not bother to use this appalling service again! I advice anyone to get a descent lawyer instead. Don’t waste your valuable time!

These reviews explain why when I mentioned the Housing Ombudsman advised I make a "formal" complaint, Places for People were not bothered. They still haven't resolved my complaint made in early January.

The Housing Ombudsman can only be used if you've exhausted all of the housing association's internal complaints process and have a FINAL decision. So unless the housing assocation or landlord says: "we are not taking the cladding costs off your account" or "we have fixed the building issue to our satisfaction" - the ombusdsman won't accept your complaint. So it is useless for a short time solution or if your landlord keeps stalling.

Yet on their website, the Ombudsman writes that no enough people are using their services! I went back the Ombudsman to ask what to do as P4P haven't even given a reason for the delay. No answer.

Service inactive
They are a kangaroo court for the landlords
Never respond to any complaints or reply to correspondence ever

Not fit for purpose. If these reviews don't speak volumes then we are the problem. This clearly shows that common sense can't be learnt. Bring back IQ tests. After 2 years of waiting as my housing association destroyed my house, did major works without hosuing me. I lost my job and still charged me rent. The housing ombudsman gave me £1200 compensation which is less than the rent I paid for a property I couldn't live in and gave them permission to give me a waiver for them to replace my carpet that they damaged to further damage the little property I have left. My case handler was Emily - useless. Going to court now because my housing association didn't comply to them either, which speaks volumes.

The Housing Ombudsman works for landlords and not tenants. Pre Richard Blakeway the housing ombudsman was good, but they're currently terrible.

They refuse to investigate complaints. Failed to give call backs. They listen and communicate with landlords, whilst ignoring tenants. They gossip with landlords.

They fail more tenants than they help.

Housing ombudsman allows landlords to discriminate against disabled tenants and break their own policies.

When the Housing Ombudsman claims to investigate your complaint they do it extremely poorly, and the report is full of incorrect information. The last insult in this long winded and slow debacle is £50 if you're lucky.

This service is utterly useless! It does nothing but waste your time, holds no real authority, and landlords are fully aware of it. My case dragged on for nearly two years—from my initial complaint, through Stage 1 and Stage 2, before I could even escalate it to the Housing Ombudsman (HO). After all that waiting, the Adjudicator assigned to my case issued a detailed and scathing report filled with deadlines, reprimands, and multiple references to malpractice by my Housing Association (HA).

And what happened next? Absolutely nothing. The HA completely ignored the orders and recommendations, making a mockery of the entire process. When I reported this blatant disregard to the Adjudicator, their response was laughable. These were their exact words:
"If the landlord has not met the timescale it gave you, you can make a new complaint to the landlord about this. Once the complaint has completed its internal complaint process, if you remain dissatisfied, you can make a further complaint to this Service."

So, in other words, they’re suggesting I restart the whole process from scratch, simply because the landlord refused to comply. Another two years of waiting, frustration, and going in circles—what a joke!

This experience proves just how ineffective the Housing Ombudsman truly is. A service without enforcement is no service at all.

Don't bother taking your complaints to this lightweight excuse of an 'organisation', save yourself time and effort & go straight to a lawyer. Takes years for the HO to conclude a case, by which time you've lost the plot & given up, which is EXACTLY what they hope for along with the Housing Associations who deny absolutely everything so you'll eventually lose the will to live.

Absolutely disgusting. Made up my own complaint and reasoning for complaining themselves. Southern housing has lied to them and the OH is upholding the lies regardless of me contesting with evidence. Letting this housing authority do fraud, tamper with records and also lie about things. An absolutely disgusting service I wouldn’t recommend to anyone! Also won’t let you complain about them purposely misunderstanding my complaint:)

if you tell your housing association your writing to housing ombudsman.
They are very SMUG about it.AND WHY?because your housing ass.are linked up with them.l sent a detailed letter on neglected maintenace to h.o
Omg wrote back telling me..everything l wrote to them.maybe local press office can come back and help us tenants out.why pay rent on a home that is damp.no heating.hot water for 7 months.all windows blown.external doors.do not open or lock.so windows are my exit.but there quick with evictions if you owe rent??OH owing rent that is actually caused by rent office and not yourself..look out staff..what comes around goes around? ?????

On Sat. 11th January residents at our property in London W14 will record the FOURTEENTH ANNIVERSARY of an official notice produced by the Landlord’s agents on 11 Jan. 2011. This letter outlined problems with possible fire hazards and other health & safety issues associated with a basement dwelling. Despite the HOS making a decision of Severe Maladministration on 13 Sept. 2023 (69 weeks ago), the internal remedial works remain outstanding. The Ombudsman has disregarded numerous/multiple written reminders of the extended delay. Nor does the HOS appear capable of exerting any pressure on the Landlords to begin the repair work.

Absolutely useless. Very ignorant... Don't waste your time ...

Our landlord is trying to build flats on our flats. It's been a disaster. They have broken our roof. I've been in temporary accommodation for most of the year (except a period over the summer when I was made effectively homeless as my landlord refused to continue to provide temporary accommodation despite water coming through the ceiling). I referred the matter to the ombudsman, but they have taken no action. I would advise finding a reputable solicitor to take a no-win-no-fee case instead.

Complained to them months ago about an ongoing wall collapse situation at the property I rent. They just ignore any complaints, messages and calls and I never hear anything from them despite constantly asking for updates. What do they even do???

Best help and advice I ever recieved. To fulfill a complaint it will take time but i personally couldn't thank the ombassman service enough. Professional help with fantasic customer service. They are true investigators and always get to the truth of the matter.
4 years ago they helpt me and by doing so they saved my life.

What has happened to The Housing Ombudsman???

It is now taking an unreasonable length of time (years) for you to start investigating serious complaints about social housing landlords, serious complaints are now being left for years before any investigation even starts, this is totally unacceptable!!!!

It seems as though The Housing Ombudsman is now colluding with social housing landlords against tenants. I am now very suspicious of The Housing Ombudsman and how fair or impartial they actually are.

I can see from the countless other negative reviews that the public feel the same way and are feeling completely let down by this so called service.

All of “The Ombudsman” services are not fit for purpose they are all corrupt and need investigating and closing down.

The British public deserve a fair and impartial service that investigates their complaints honestly.

This system is rotten.

Following my recent experience with this Public institution, I truly consider that the Principles of being " FAIR AND IMPARTIAL" investigator, have a SIGNIFICATION OF METAPHORS , and they ARE USED WITH THE PURPOSE OF CREATING AN UNREALISTIC /IDEALISTIC WAY OF PRESENTATION OF HOUSING OMBUDSMAN SERVICE.
AS LONG TIME AS THE CRUEL REALITY OF SOCIAL HOUSING SECTOR ,THE ABUSIVE AND NEGLECTED ATTITUDE FROM PART OF THE SOCIAL HOUSES PROVIDES will be treated/ dealt with on a SUPERFICIAL MANNER , while the tenants of these SOCIAL HOUSING PROVIDERS ARE ABANDONED FOR YEARS AND YEARS ON MISERABLE CONDITIONS OF " ACCOMMODATIONS" FULL OF MOULD AND DAMP, without any HUMAN CONDITIONS OF LIVING, ( SPECIALLY THINKING ON OUR CHILDREN), AS LONG TIME AS THIS ATTITUDE WILL GO ON, THE SITUATION OF SOCIAL HOUSING SECTOR, IMPLICITLY THE CUSTOMER SERVICE PROVIDED BY THESE SOCIAL HOUSING PROVIDERS, WILL BECOME BELOW ZERO STANDARDS .
ME and my disabled child, WE HAVE BEEN LIVING 8 YEARS, I HIGHLIGHT AGAIN, 8 YEARS , IN A TOP FLOOR MAISONETTE, WHOSE LOFT INSULATION WAS NEVER EVER INSPECTED, WHOSE ENERGY PERFORMANCE CERTIFICATE ( ISSUED
ON APRIL 2011,) WAS BASED ON CLONATION PROCEDURE , WITHOUT ANY INSPECTION OF THE PROPERTY, WITHOUT BEING TAKEN ANY PHOTOS.
THIS CERTIFICATE WAS SUBMITTED AT THAT TIME ON THE GOVERNMENT WEBSITE. I AM ASKING: DID SOMEONE LOOKED AT THAT CERTIFICATE AND AT THE MANDATORY DOCUMENTATION REQUIRED , TO SUPPORT THAT ENERGY PERFORMANCE CERTIFICATE???
NOBODY.
MY LANDLORD, WHO IS A SOCIAL HOUSING PROVIDER IN BATH AND NORTH EAST SOMERSET, NEVER, EVER, DID NOT INSPECTED THE PROPERTY LOFT, UNTIL IN MARCH 2023, AT THE REQUEST OF HOUSING STANDARDS AND FOLLOWING THE INSPECTION OF HOUSING STANDARDS.
THE FINDINGS OF HOUSING STANDARDS WERE TERRIBLE, CONSISTING IN AN Accommodation FULL OF HEALTH RISKS HAZARDS.
ME AND MY CHILD , WE HAVE BEEN LIVING ALL THIS PERIOD OF TIME - 8 YEARS, WITH THESE RISKS HAZARDS , DUE TO THE EXTREMELY NOT HUMAN CONDITIONS OF LIVING, PROVIDED BY MY LANDLORD.
MY CHILD IS NOW 9 YEARS OLD AND SHE IS DISABLED.
WOULD ANYONE FROM HOUSING OMBUDSMAN SERVICE HAVE LIVED IN THIS KIND OF " PROPERTY"??
WITH A CHILD??
I DON'T THINK SO.
I THINK THAT THEIR REALITY IS TOTALLY DIFFERENT AND THEY HAVE NO IDEA HOW IS TO LIVE LIKE THIS, WORSE THAN AN ANIMAL..THIS REALITY IS OUT OF THEIR KNOWLEDGE .

BUT THIS IS A REALITY FROM UNITED KINGDOM, IN 21 ST CENTURY, AND THIS WAS THE REALITY FOR ME AND MY CHILD, DURING 8 YEARS .

THESE CONDITIONS OF LIVING ARE AGAINST OF ANY HUMAN RIGHTS , AGAINST ANY DECENT CONDITIONS OF LIVING STIPULATED BY THE UNITED NATIONS ORGANIZATION, WHOSE UNITED KINGDOM IS A PERMANENT MEMBER.
IF IS TO TAKE MY SITUATION ( SINGLE PARENT WITH A DISABLED CHILD)- VULNERABLE PEOPLE AND YOUNG CHILDREN, THE SITUATION IS TOTALLY NOT ACCEPTABLE.

THE WAY HOW THE HOUSING OMBUDSMAN SERVICE DEALT WITH MY COMPLAINT RELATED WITH THIS MATTER IS TOTALLY NOT ACCEPTABLE, UNFAIR, WITHOUT CONSIDERING MY EVIDENCE , PROVIDING A VERY CROPPED, INCOHERENT AND INCORRECT ANSWER DETERMINATION, AND THE REVIEW DETERMINATION WAS PRONOUNCED IN ONLY 10 WORKING DAYS.

CONSIDERING ALL THESE ARGUMENTS, I FIRMLY REQUEST TO THE MINISTRY OF HOUSING COMMUNITIES AND LOCAL GOVERNMENT, TO THE PERMANENT SECRETARY MRS ANGELA RAYNER, TO THE MINISTER MR MATHEW PENNYCOOK , TO THE MINISTER OF LEVELLING UP COMMUNITIES AND LOCAL GOVERNMENT TO STEP IN AND TO INVESTIGATE THE WAY HOW THE HOUSING OMBUDSMAN SERVICE DEALT WITH MY CASE WHICH DESCRIBES A SITUATION OF EXTREME GRAVITY.
THE WAY HOW THE HOUSING OMBUDSMAN SERVICE DEALT WITH MY CASE REVEALS ASPECTS OF EXTREME GRAVITY AT THE HIGH LEVEL, OF UK SOCIETY, ASPECTS WHICH NEEDS TO BE INVESTIGATED BY THE UK GOVERNMENT / MINISTRY OF HOUSING COMMUNITIES AND LOCAL GOVERNMENT, AND TO BE TAKEN RADICAL MEASURES.
PLEASE GET IN TOUCH WITH ME FOR ANY INFORMATION RELATED WITH THIS MATTER. I AM ABLE TO PROVIDE ANYTHING TO PROOF MY AFFIRMATIONS.

IF I AM THINKING THAT THE HOUSING OMBUDSMAN COLLABORATE WITH THE REGULATOR OF SOCIAL HOUSING PROVIDERS, THEN THE CONNECTION IS EVIDENT AND EVERYTHING MAKES SENSE...
IT'S LIKE A EQUATION OF CAUSE AND EFFECT.
The CAUSE IS REPRESENT BY : REPORTS
SUBMITTED ON THE GOVERNMENT WEBSITE WITHOUT BEING VERIFIED BY ANYONE, UNREALISTIC, BAD LANDLORDS, WHO ARE NOT COMPLYING WITH THE LAW, GENERATING COMPLAINTS , WHICH ARE SUPERFICIAL INVESTIGATED, WITHOUT CONSIDERING THE EVIDENCE, , AND AS RESULT THE DETERMINATION OF THESE COMPLAINTS ARE VERY INDULGENT, UNFAIR FOR THE CUSTOMERS PREJUDICED.
AS CONSEQUENCE OF ALL THESE PREMISES, THE EFFECTS ARE ONGOING, CONSISTING IN A VERY LOW LEVEL OF STANDARD OF THE SOCIAL HOUSING PROVIDER ( MY LANDLORD IN THIS CASE)

MY AND MY CHILD CASE WAS/ IS TERRIFIED.

WHAT A SHAME.
PLEASE READ AND SHARE.

I raised a a approximately twenty page complaint against our local Housing Association and before I even placed the complaint I had raise a complaint against the Ombudsman for failing to reply to emails in the times they stated on their website.
It has been months since presenting the complaint to the Ombudsman I received an email stating confirming that accepted my complaint and it would take twelve weeks to reach a decision.

Awful. I have been trying to raise a complaint with them since earlier in the year about an ongoing damp and mould issue that has been going on for 18 years. They asked for a complaint number, I gave them this, then heard nothing. I have repeatedly sent further evidence to them as I have received it and I just get automatic acknowledgements back. They are not fit for purpose. My housing association says they will deal with damp and mould matters urgently, they simply don't and when the only option then is to seek support from the ombudsman, what's the point? They are useless and not fit for purpose.