Housing Ombudsman Recenzje 

Its almost two years and my case still hasn't been given a case manager. My case which was submitted in 2024 was accepted in August 2025. It's April 2026 and still awaiting a case manager!
I'm post for words beyond this!

The service is utterly useless. After 12 months of submitting an application there is nothing coming out of this strange lot. I chased my case 202503908 several times. There is still no response, no communication and no decision. Can I actually sue these guys for wasting my time?

Shit service, staff, a crack den has more integrity

Almost 3 years from start to finish
No contact to tenant making them aware of delays
Didn't take into account tenants property damaged through penny pinching social landlord ...
Be aware have contents insurance and claim even if its not your fault because these clowns wont help and couldn't care less

The Housing Ombudsmen is NOT fit for purpose.
There are no staff to deal with cases.
They took 2 years and then updated me saying they are busy.
Don't waste your time with this outfit.
There was no resolution to my complaint, communication was misleading and vague.
I had complained that my council failed to respond, but the HO was even worse than dealing with my local council.

Tried to make a complaint on their site and it can't make complaint unless 15 working days. It's 16 working days since! So now I need to go and make complaint to about the Ombudsman because they are more substandard than the HA . Imagine the humiliation of working for this group. You literally cannot sink any lower than the Ombudsman.

After a 112 week wait for an answer to my complaint the HOS unsurprisingly sided with L+Q even though they treated me terribly.

No teeth, what are HOS for? The government should get rid of them and come up with a fairer solution.

Just don’t understand what’s the point of having this service as it’s shambolic. The case that started in Nov 2024 has not been allocated a case worker and an assessment has not been completed to progress the case. They don’t respond to emails and when you call them there is no clear update as to who is doing what and how it will take. Waste of time.

When will the government realise that the Housing Ombudsman Service is not only no longer fit for purpose, but has failed so many people, there should be a collective action case brought against them for serious misconduct.

Ive now waited over a year for the ombudsman to investigate an issue with Believe Housing & its corrupt housing officials. Despite there being significant evidence to show fault by the housing group, they'd rather sit on the information hoping it would go away. It was only after the evidence was given to a local online newspaper did the corrupt housing official finally 'retire' supposedly from the company, after lying their way in & shafting their tenants and applicants on the way out. Corruption at its finest & shielded by those supposedly the ones to restore justice and fairness in the housing sector. Totally not fit for purpose.

Zero stars. The housing ombudsman are a waste of time and public money. They do not deal with complaints with respect or in a timely manner . Disorganised and inconsistent. They always side with the landlord. I have made several complaints in the last 4 years and I still have not heard back from them yet. Don’t bother contacting them they will never respond.

Been waiting over two years now for the ombudsman to get around to my case. I write, they don't respond. When they first took the case on, they were horrified at NCHA's neglect, since then, NCHA's officer dealing with it has done a runner, and the ombudsman has gone ominously silent. Who is the ombudsman working for, the tenants or the housing providers?

Never got back to me. They say 15 working days, it's been 21 working days later, still nothing. Not fit for purpose. Going straight to money claims online now. Watchdog needs watching! Useless

If I could give the HO no stars I would. This is an organisation that works for and on behalf of Landlords, not tenants. Severe corruption by Riverside Housing Organisation has gone ignored for over a year by the HO and any follow up communications are ignored. What the HO does acknowledge however is that one has made “a complaint" and then communicates with the same person the complaint is about. If this isn’t corrupt I don’t know what is. All across the land housing associations must be laughing at having no oversight whatsoever. In London the decent homes act is ignored, disabled tenants are left without a lift, fire alarms have been disabled, Riverside lie and bully with impunity (e.g. ‘we will no longer accept standing orders, you must pay by direct debit) - we have learnt to ignore - and flats decorated and ready to move in - have been left void for over 15 months. And what does the Housing Ombudsman do? Nothing.

Extremely poor organisation. The UK seems to be full of inept organisations like this. I firmly believe that none of these companies like the Housing Ombudsman would ever act in the best interests of homeowners or leaseholders. Instead they align themselves with fraudulent and corrupt councils and freeholders throughout the UK. An organisation not fit for purpose and should be thoroughly investigated for lack of transparency and deceit. They are complicit in their actions.

Awful misleading harassment , unacceptable behaviour

If I could get a lower rating I would. Supposed to be there to help tenants but allow landlords to get away with it time and time again. Do not enforce their decisions and do not follow up with tenants to confirm before closing cases. Utterly disgraceful!!! Tigers with teeth.

Our block has experienced and as a result mould for leaks for over 2 years affecting multiple properties.

Greenwich council offered £200 as a "good will gesture".

"Determination
In accordance with paragraph 53.b of the Scheme, the landlord offered the resident reasonable redress which satisfactorily resolved the complaint in respect of its handling of external repairs which were linked to mould growth.

In accordance with paragraph 53.b of the Scheme, the landlord offered the resident reasonable redress which satisfactorily resolved the complaint in respect of its complaint."

They dismissed the appeal and now the damages are into the thousands and is yet to be resolved.

Absolutley useless and unfit for purpose, avoid these people at all costs, you're better off going through the small claims court. Waiting for over 6 months for any sort of update on my case now, all emails to them are ignored. How this service is still allowed to operate is beyond me. Needs scrapped altogether and replaced with a service that actually works. Whoever is in charge there needs sacked for incompetence

Disgusting service set by law it's a joke. How long it takes to get a signed a case worker. Up to 22 months. Ya ring the hos phone number only to be spoken to arrogantly by call centre staff. No help. What so ever. I just can't fathom out why thay take no concerns what so ever about how it impacts the tennent who already got fobbed of by there landlord only to find out after waiting for these jokers to eventually get round to investigating your landlOrd to be vindicated. That the council did treat you badly and the thing is even when the landlord gets found out by the hos. Nothing changes hence in my case I've two more pending investigations about same council.

Complaints system is corrupt and is discriminatory.

The service is dreadful experience and dealing with arrogant and unsupportive staff is upsetting experience.