Partner ordered lights to use in house Christmas display over 6 weeks ago, there has been so sign of the lights showing up and when we have contacted the company via email and fb there has been no res... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Different owners same shabby culture The new guys reached out to us as we previously had a trade account. Having lost money at the collapse and having experienced the worst service and product qua... Zobacz więcej
Shocking customer service, never got my order despite repeated emails saying otherwise. Then after four weeks and still waiting to get my money back after repeated emails and calls, no apology or anyt... Zobacz więcej
Reakcja na opinię
I purchased a rug which as most rugs do when new, shed. However several weeks later after vacuuming twice sometimes more times a day it still sheds.... a lot, covering clothes, other furniture within... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With everything from designer lighting, furniture and home accessories to cookware and outdoor furnishings, Houseology’s wide collections are curated by a team of professional designers in order to inspire you to create your dream home. As well as thousands of products from over 200 designer brands, the Houseology 'Masterclass' also offers a wealth of interior inspiration, professional advice and design know-how to make sure you have all the knowledge and information you need to make design decisions with confidence. From buying guides to designer interviews, 'Masterclass' is your go-to destination for all things interiors.
Dane kontaktowe
28 Speirs Wharf, G4 9TG, Glasgow, Zjednoczone Królestwo
- 03303630330
- customerservice@houseology.com
- www.houseology.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good range of products with responsive…
Good range of products with responsive customer services
.
Thank you houseology for a very simple…
Thank you houseology for a very simple and professional service the lady I spoke with on the phone was very clear on what I needed to do and the products we bought from you came on time and in the condition you would expect
Slight problem with the website which…
Slight problem with the website which meant the order was wrong but the after sales service was excellent and the problem was quickly sorted out.
I had to cancel an order due to my own…
I had to cancel an order due to my own mistake. They were very professional and cancelled my order without any hassle and returned my money. Definitely use the website again, fantastic customer service and compatible prices
Mrs Nielsen, Bolton
Excellent service and very good value.
Excellent customer service. Very good value product. All round, I couldn’t recommend this company more.
Excellent customer service
Wonderful range and products, competitive prices, and above all excellent customer service! Thank you!! Especial thanks to Lisa
Excellent service all round!
Bit of a mix up with the lamp I ordered…
Bit of a mix up with the lamp I ordered but Ashton was super helpful.
Good customer service
My bedside cabinet arrived in a crumpled cardboard box and that combined with a lack of adequate internal protection and the tender mercies of the courier, meant it was broken. However a quick phone call to Laureen brought a quick reaction and as I write, a new unit should be arriving soon with a minimum of fuss. Good service from this lady!
Great Customer service from Jason
Great Customer service from Jason , good follow up and excellent at resolving any queries in a prompt and courteous manner
Delano Console arrived broken and Houseology wont do anything about it.
I bought the Delano Console and it arrived broken. Its been over a month now and they just will not take any action, I have tried talking, writing, calling, and they will not solve it. This is just not right towards customers. Will never buy here again.
I sent the pictures Houseology asked for 18 days ago and nothing has happened since.
Great customer service
Great customer service throughout the purchasing process. I have ordered a rug from Houseology and I have received a lot of assistance from Tracey, she was very responsive and did a price match when I found the same rug on another website. Jason was overlooking the delivery and the rug arrived few days sooner than expected which was a bonus.Overall good experience, going to shop with them again.
Excellent customer service
Excellent customer service - even 3 years after buying good !
Return
Great customer service. Friendly and efficient. My only criticism would be that the company charges for delivery and return. If you don’t like an item it becomes an expensive transaction.
Ashton Dobie helped to resolve my…
Ashton Dobie helped to resolve my return very efficiently - and it wasn't very straightforward. Will place further orders with Houseology now I am confident if there is a problem with an item from a supplier, they do sort it out.
Pendant refund
I had ordered the wrong size pendant light fitting and was concerned about cancelling my order. I spoke to Jason who was very helpful and reassuring and arranged for my refund. I will happily order again with confidence as Houseology are a good company to deal with.
I would like to recommend Houseology…and Lisa
I would like to recommend Houseology for their choice of good quality furnishings and accessories. I ordered the wrong size cushions and didn't realise until I'd placed my order and paid. Lisa dealt with the change in order very professionally and swiftly. She even arranged for the bulk of my order to arrive in time for my birthday even though it fell on the bank holiday weekend. She arranged for the delivery to be received on the Friday. Houseology should be proud to have employees like Lisa! Looking forward to receiving the cushions later this week! I would order again without hesitation.
Houseology team are excellent
Houseology team are excellent. Unfortunately had an issue with a light purchased from Tom Dixon, but the help I received from Houseology to resolve has been great.
Excellent all round service in an age where that's rare
Houseology (and Jason in particular) proved to excellent in terms of the customer service received and I would have no hesitation in buying from them again and recommending to others.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.




