Hotpoint Recenzje 67

Avoid...Washer/Dryer lasted less than 4 years. Circuit board/PCB fault. AVOID.... Also noticed rust bubbles coming through paint above bottom panel.

Really terrible customer service. They need to improve this. Impossible to ring them when something has gone wrong with the appliance. Just a message to say they don’t take calls. There is then a pretty unhelpful virtual assistant and then a conversation by WhatsApp that no one replies to. I have now wasted several hours over 2 days to be told 2 completely different things by 2 very poorly trained (one with an attitude problem) customer service staff. When I asked which version I should rely on being correct I was told ‘how would I know’! Still no answer about what to do next (but they did try to sell me an £18 a month policy for no apparent benefit. Clearly their sole purpose. I agree with the many other reviews on here - do not buy Hotpoint whatever you do!

Hotpoint Engineer Gary who came to mend on
Washing Machine on Wednesday of last week 12th October did a marvellous job, and repaired all, but
since another repair by another Engineer earlier this
year when a new drum was put in, it would seem that
the inside piece that goes with the detergent drawer
and fixes right to the back of the machine was broken and we could not have possibly done that
to the machine as that is the inner part of the detergent drawer not the piece you take out to wash
he had to mend this and sort out all the wiring as it
was in a bit of a state. Thanks to Gary we were able to catch up with our washing. Because of that piece
being broken that is why we have had a leak for months from probably when the new drum was fitted
previously by the other engineer

My problem was when the bottom oven was on but the top oven wasn't, the top oven was getting up to 150. The longer the oven was on, the higher the temperature in the top oven. I have just had a third engineer come to look at my oven. The first said it was a design fault the second changed the thermometer which made absolutely no difference. The third guy said that the thermostat dial which showed a light go off when the temperature was reached was not accurate. He used his multi meter temperature test made by Socket and See and said although the dial showed 140, the temperature was actually 74. The reason the dial light was going off was because it wasn't accurate if the oven wasn't on!! When he put the top oven on suddenly the temperature dial was correct. So I am left with a top oven that is too hot to warm plates and is clearly absorbing a lot of heat from the bottom oven. What a waste of heat. More insulation would sort the problem. He kept saying all ovens were like that. I've had many ovens and never had this problem. If you are buying a new build don't let them put a Hotpoint oven in.

In 2015 we purchased a matching pair - Indesit fridge and Indesit Freezer. We had to call the engineer at least twice whilst the freezer was under warranty. When the warranty expired we decided to have extended warranty on the freezer (thank goodness we did). The freezer broke down again and had to be replaced, however it could not be replaced with like for like so we now have an Indesit fridge and a Hotpoint freezer which do not match (the freezer is a different size to the original Indesit). Low and behold the Hotpoint freezer has broken down again for the second time since replacement. It took a week to repair and of course food in the freezer had to be thrown away or transferred to another freezer owned by family or friends, not ideal!
Hotpoint ? Never never again !

I bought a Hotpoint washing machine in August 2018 from John Lewis- the supplier is irrelevant,and is now just 4 years old,and is out with its 2year warranty.The other day I discovered that the metal at the bottom of the loading area,under the rubber boot, was so rusted bits were breaking off ( see photographs) I understand it is out with its guarantee, but I am certain that a washing machine of this age should not be rusting. And,if it should,then Hotpoint are manufacturing poor products!! My last washing machine was a Hoover,which lasted 20 years.I have since contacted Hotpoint and had no response.So,it will be the last appliance I buy from Hotpoint. This is what £300 buys from Hotpoint.

I bought a Hotpoint cooker in Feb.2017 and it cost a lot of money.The grill has stopped working and the oven is hit and miss.I,ve just spoken to Hotpoint and i got no help whatsoever.Shouldn,t an expensive cooker last longer than 5years?

My hotpoint fridge freezer I bought in august 2021 is on its 9th engineer visit but they won’t replace.
Never buy Hotpoint

Har haft en hotpoint vaskemaskine i 5 år. Den har drillet med centrifugering hvis maskinen ikke var helt fyldt. Måtte køre ekstra centrifugering fordi tøjet var plaskvådt. Den har flere gange sendt vandet ud gennem sæbeskuffen. For 2 mdr siden begyndte den at sige en knurrelyd når den skulle lukke vand ud. Det sluttede så for 3 dage siden med at jeg havde vand i hele mit bryggers. Pumpen stået af. Aldrig mere hotpoint. Den dårligste maskine jeg har prøvet.

If you value your health and well-being, then never buy a Hotpoint product. Dealing with Hotpoint is distressful, stressful, frustrating and time consuming. They have no intention of rectifying their faults or mistakes. They turn up unannounced, lie, can’t be bothered, and lie some more. Today I was told an engineer saw my machine 2 days ago. 🤬 It took me at least 20 attempts to get this phone conversation. The last time I saw an engineer was months ago. He took the top off the machine, scratched his head, then spent the rest of the time on his phone outside, came back in and never even tried to fit the part he had on his van which was a drum as the bearings need replacing. Awful, awful company. Can only be a lie that an engineer visited 2 days ago as this clearly didn’t happen.

This is the most shocking service, engineers don't show up, no way of reaching them to find out whats going on, Terrible surly customer care. They should be ashamed. I ordered a washing machine which broke within a month - the entire drum fell out of the washing machine then they booked a repair had to spend two weeks waiting for parts. They refused to replace the machine and then when the engineer didnt show up, it was impossible to get an update. Our machine remains unfixed and broken for 3 weeks. Its a shocking manufacturer and they offer no help.

Broken washing machine for 2 months. 3 engineer visits STILL NOT WORKING. Awful customer service, no one can fix the machine yet I have to now wait to see if they’ll replace it despite it being under the legal 1 year guarantee. So unhappy with hotpoint I will never use them or their Appliances again! Avoid!!

Fridge Freezer .... great design ... stopped working within weeks - lost contents of the freezer as it defrosted .... awaited weeks for a part. The part never arrived swapped unit .... within weeks the freezer stopped working - food defrosted again. Engineer changed a faulty compressor.

Works now but is so noisy constant gurgling and rattling .... almost unbearable.

Engineer came two days ago it was quiet for two days and of it went again like a steam train .... totally fed up

I had a new kitchen fitted in Aug 2020. We had all Hotpoint appliances installed and so far Three of the appliances have developed a fault, although two of those faults have been rectified (for now?).
The third fault is a gas hob. We have had it repaired SEVEN times since installation, the last repair was 06 Jan 22 and you have guessed it, it's not working AGAIN. Trying to speak to anyone about the problems is impossible, everything is done online and customer service is non existant. I would not but another item from this group ever!!!

My new machine(about 6 weeks old) very simple to operate, its a tumble dryer has stopped heating, its operating but not heating, impossible to contact hot point by phone, web site hopeless, went to live chat, it seems not advise is available in case it is just an error on my part and a £60 charge will be levied if it is something that I could have fixed myself, in all the years of having machines (i am 86 so its quite a few) I have never come across a situation where no advise is available an engineer has to come out and maybe a charge levied, if you live alone as I do and need advice from time to time about appliances do not buy Hot point, incidentally I bought it direct from Hotpoint I imagine I would have had better service from another supplier, my telephone calls after waiting for ever for a reply turned out to be just a pre recorded statement aSking me to hold on, which I did only for the call to be terminated , the chat line was useless but the responder courteous she could only answer as directed i understand that, so now I am faced with an engineers visit for a new machine, that I have used a Few times
That maybe could be proved unnecessary, so much for customer service, give them a miss
,

I have the same issue 3 times now and it still continues to happen and I’m losing money and wasting food every time , was told the frost free models are a gimmick. I won’t be buying a hotpoint every again

Hot Point Stand Alone Cooker.
Do not purchase the hotpoint stand alone cooker. I got a new one via my L&G insurance. Make sure the top grills come in 2 parts not 4 or your pots can not slide across the cooker top easily. Also the grill always stops working and workers do not drive with the obvious parts to fix this. My grill stopped working twice. Annoying!

After the initial mistake of the delivery driver taking away a necessary part by mistake and the re-delivery of that part early the next day, I thought that was a great response by Hotpoint, and now they inform me I am getting a £20 refund for the trouble. I didn't ask for it and I didn't expect it, Excellent!!!!
Ken Sansom

The worst products. Worst CustomerService. engineers useless .… seling faulty items waited ages for it to be replaced with another one with the same problem,

how can they think people can live without a washing machine its unbeliveble

Avoid at all costs.

The worst products. Rubbish cookers. Rubbish CustomerService. Rubbish engineers. Absolutely …. You got it RUBBISH!!!

Avoid at all costs.