Excellent product, has already started producing liquid feed. Delivery was great and setting up quite easy. Had to be a little careful in placing the hotbin as it is light - unlike Lincolnshire winds... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forw... Zobacz więcej
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Ordering and delivery were super quick and easy. I still haven’t managed to get the bin to heat up, although I’ve started it up from scratch twice now. I thought I’d followed all the instructions. It’... Zobacz więcej
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U was helped find my parcel as one part went missing through the del company The item was well packed but I did not use the item as my husband passed away sadly Hot bin had the item back but sad... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Napisane przez firmę
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Dane kontaktowe
Spennymoor, Zjednoczone Królestwo
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
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4,6
Doskonała
754 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick safe delivery of bulking agent
Quick safe delivery of bulking agent. Thank you!
3 listopada 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are delighted to hear that your order arrived safely.
Keep HOTBIN Composting!
The HOTBIN Team
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are delighted to hear that your HOTBIN arrived safely and on time. Happy HOTBIN Composting.
The HOTBIN Team
I have had the Hotbin for 4 years
I have had the Hotbin for 4 years. Sadly the bin never composted food waste properly even after 5 months or more it was always smelly wet mushy food waste. When you lift the lid it is crawling with worms and wood lice and flies in the summer. Although it was placed in a sunny spot and I could see at times it got to 40C. I also have an issue with the polystyrene construction which is very flimsy. The bin has become misshaped and stretched so the hatch doesn’t make a good seal anymore. I really don’t think this is worth the price.
22 listopada 2025
Opinia niezależna
Odpowiedź od HOTBIN Composting
We’re sorry to hear that your hot composting experience hasn’t been as positive as you’d hoped. We’d really like to work with you to get things running smoothly again.
To achieve hot composting temperatures, it’s important to continue adding chopped waste, woodchip, and paper/card in the right proportions each week. From what you’ve described, the “mushy” food waste suggests the mix may be a little too wet. This is a common issue and can usually be resolved by adding extra paper or card to help absorb the excess moisture.
We also noticed that your order was placed through one of our retailers. Have you had the chance to contact them about your experience over the past few years?
Regarding the misshaping of your HOTBIN, this may indicate a fault. If you could kindly send some photos and details to our customer support team at help@hotbincomposting.com, we’ll be happy to investigate further and provide guidance on both the product and its operation.
We genuinely want to help you get the best results from your HOTBIN, and we look forward to working with you to resolve these concerns.
The HOTBIN Team
Outstanding customer service!
Karen at HotBin was just outstanding to deal with - she's a huge asset to the firm.
28 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you had a positive experience with our customer service team. We will pass on your comment to Karen.
The HOTBIN Team
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Great stuff
That you had holes in the box so we could carry it. Quick delivery, nothing missing, nothing broken, instructions to use box to start us off x
31 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are delighted to hear that you are happy with your order and delivery. Thank you for the feedback on the hand holes in the box that is very helpful to know you found them useful.
Happy HOTBIN Composting.
The HOTBIN Team
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Shoddy
Product OK and I have two others of long standing. However service abysmal.
I ordered and paid for bin and stand. Stand did not arrive. Company said it was for some unconvincing reason sent separately. Contacted them twice but no answers. Referred the matter to my solicitor. Don’t expect such shoddy behaviour from a small company, worse than NHS.
14 października 2025
Odpowiedź od HOTBIN Composting
We are sorry to hear that your order was not fulfilled in full, however we do believe that our customer service team have been in touch to rectify this.
Due to the HOTBIN’s dimensions we are restricted with what we can send on one consignment, therefore do have to send the plinth on a separate consignment which does mean that sometimes these are unfortunately not delivered at the same time as the HOTBIN unit.
Please get in touch with our team via our freephone number 0808 168 8499 or via email help@hotbincomposting.com if you have any further queries.
The HOTBIN Team
I needed a replaced tool
I needed a replaced tool for getting compost from my bin but it has had a lot of use before the handle came off. Reasonable price and came quickly.
20 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review, we are glad to hear that your raking stick was replaced and arrived quickly.
The HOTBIN Team
Compost purchase
Ordering Compost material straight forward by phone. Staff v helpful. Composting material delivered on time. Prices competitive.
24 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
Great to hear that are team were helpful and you managed to order without any issues.
The HOTBIN Team
Odpowiedź od HOTBIN Composting
We are pleased to hear that our team were able to assist with your query. If you require any further advice, please do not hesitate to get in contact.
Thank you for your review.
The HOTBIN Team
A great way to recycle food waste and garden waste
I love to way it compost the food and garden waste into compost in such a short period. My plants have benefited from the liquid the hot bin produces. I am impressed
24 października 2025
Odpowiedź od HOTBIN Composting
It’s great to hear that you are pleased with your HOTBIN and how quickly it has produced compost.
Thank you for your review.
The HOTBIN Team
Fantastic product!
14 października 2025
Odpowiedź od HOTBIN Composting
We are delighted to hear that you are pleased with your HOTBIN. Thank you for your review.
The HOTBIN Team
Customer friendly and was able to…
Customer friendly and was able to provide me with the assistance I needed
10 czerwca 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are pleased to hear that our team were friendly and able to assist you with your query. If you require any further advice, please do not hesitate to get in contact.
The HOTBIN Team
Please make your return policy…
Please make your return policy absolutely clear for customers who are unable to go online & therefore order by phone. Cost me £50 of price to return. Delivery company surprised
8 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
We understand your frustration regarding the return cost. Whilst this is visible in our online returns policy on our website, we will look into making this clearer on the customer order confirmation for those who order via phone.
The return cost reflects the size and classification of the product, which couriers often consider as ‘ugly freight’ due to its bulk. This unfortunately results in higher return shipping fees.
Please be assured that we regularly review our freight arrangements to ensure we’re offering the most cost-effective options possible. We sincerely apologise that this return cost wasn’t made clearer at the time of your order however we do appreciate your feedback as we continue to work towards improving the experience for all customers.
The HOTBIN Team
Odpowiedź od HOTBIN Composting
Thank you for your review.
We are pleased to hear that you received a quick response from the team. If you require any further advice please do not hesitate to get in contact.
The HOTBIN Team
Expensive for compost
13 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
The HOTBIN is at the premium end of the composter range, however it does produce compost a lot quicker than traditional methods and allows you to compost a wider variety of waste types too.
The HOTBIN Team
I have never received the goods I…
I have never received the goods I ordered. They were resending them and they never arrived again.
13 października 2025
Odpowiedź od HOTBIN Composting
Thank you for you review.
Apologies that you have not received your order. Please be assured this is not a regular occurrence and we will do all we can to sort this for you.
Our dispatch team have been informed of this and should be in touch shortly to rectify this with you.
The HOTBIN Team
HOTBIN delivery on time
Received HOTBIN on time only problem delivery didn’t wait to see if I was in dropped off at neighbour's
6 października 2025
Odpowiedź od HOTBIN Composting
Thank you for your review.
Apologies that the delivery driver did not wait for you to answer. Please be assured we will pass this feedback onto our external courier company.
The HOTBIN Team
Great product
Great product, does what is says in the marketing info. Delivered as pr, great service. Thank you.
1 października 2025
Odpowiedź od HOTBIN Composting
Thanks for leaving your review and we are glad to hear that you are happy with the service so far. If you have any composting queries in the future please do get in touch.
The HOTBIN Team
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