Very informative and very quick to respond. Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem! than... Zobacz więcej
Reakcja na opinię
Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
Reakcja na opinię
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
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Informacje dotyczące firmy
Napisane przez firmę
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Napisane przez firmę
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely Maddie explained everything…
Lovely Maddie explained everything clearly ,very pleasant lady
10 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Val
Thank you! We're glad Maddie was clear, helpful, and pleasant.
Kind regards
Homeshield Direct Customer Services
Thank you for ringing me up to set the…
Thank you for ringing me up to set the washer direct debit bk up just ive had over things to do ..
7 marca 2026
Opinia niezależna
Helpful and plat
9 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Vernon
Thank you for your feedback. We're glad our team could assist you.
Kind regards
Homeshield Direct Customer Services
Thankyou TAMZIN for the prompt response.
I really appreciate Tamzin as she was very quick and helped in resolving my refund issue. She was very polite, professional, and handled my request efficiently. My concern was understood immediately and the refund was processed without any hassle. Thank you for the excellent support and great customer service. 😊
6 marca 2026
Opinia niezależna
I felt very confident the issue would…
I felt very confident the issue would be resolved Owen and Perry were very helpful .thank you
6 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear James
We appreciate your feedback. It's great to hear Owen and Perry were helpful and provided support with your issue.
Kind regards
Homeshield Direct Customer Services
Thank you for your service on phone was…
Thank you for your service on phone was very helpful with the replacement for new TV very appreciated
4 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Norman
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you over the phone and help arrange a replacement for your new TV.
Kind regards
Homeshield Direct Customer Services
Tamzin was a great help
Tamzin was a great help. Answered my query efficiently and went above and beyond to make sure I had the correct cover and support. A real credit to her team.
3 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Kate
Thank you for your lovely feedback.
We’re delighted to hear that Tamzin was able to support you and make sure you had the correct cover in place. It’s fantastic to know she went above and beyond to assist, and we’ll be sure to share your feedback with her.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
We’re pleased to hear that Maddie provided you with efficient, friendly, and informative service. Your comments are greatly appreciated, and we will be sure to share them with her and the team.
Kind regards
Homeshield Direct Customer Services
When talking with Lucinia about the…
When talking with Lucinia about the renewal of my insurance policy on the washing machine she made things clear. She was very polite and made sure i understood what she was telling me. Lucinia is very good at her job and she makes it a pleasure to take with her about things.
3 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Mr Pay
Thank you for taking the time to share your feedback.
We’re delighted to hear that Lucinia was able to assist you with the renewal of your washing machine protection plan and that she explained everything clearly. It’s great to know she was polite and ensured you fully understood the information provided.
Your comments are greatly appreciated, and we will be sure to pass them on to Lucinia and the team.
Kind regards,
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Nicole
Thank you for taking the time to leave your feedback.
We’re very pleased to hear that Tom was able to assist you and was super efficient and friendly.
Kind regards
Homeshield Direct Customer Services
If only I could score them ZERO.
If only I could score them ZERO.
Sneaky reactivation of a direct debit from my mums account. She moved out of and sold her house to move into a care home almost 2 years ago and has dementia, how can they possibly issue a renewal! Disgraceful.
2 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Dex
Your mother was on an auto renewal plan. We could not possibly have known of her condition or when she went into a care home as we were not notified of this, so her plan then was automatically renewed at the end of the term.
As soon as we were contacted, we cancelled her plan down and issued a refund.
We are genuinely sorry of any distress caused but were unaware of any of the circumstances you mention.
Kind regards
Homeshield Direct Customer Services
Tom was super efficient ! X
Tom was super efficient , polite and well organised x very excited to be getting a new washing machine ! X
3 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Lisa
Thank you for your feedback.
We are pleased to hear that Tom provided efficient, courteous, and well-organised service. Your comments will be shared with him and the team.
Enjoy your new machine!
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Caroline
Thank you for your feedback.
We are delighted to hear that you received brilliant service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Michelle
Thank you for feedback. We are glad to have been so helpful!
Kind regards
Homeshield Direct Customer Services
Great and professional customer…
Great and professional customer service, everything was explained to me clearly.
27 lutego 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Thank you for taking the time to provide your feedback.
We are very pleased to learn that you experienced a high standard of professional customer service and that all information was explained clearly
Kind regards
Homeshield Direct Customer Services
Maddie was a fantastic lady very polite…
Maddie was a fantastic lady very polite and just amazing got everything needed sorted defo deserves more than 5 stars highly recommended.
26 lutego 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Jennie
Thank you so much for your amazing feedback! 🌟
We’re absolutely delighted to hear how pleased you were with the service Maddie provided. She’ll be thrilled to know you found her polite, helpful, and deserving of more than five stars. That’s wonderful to hear!
If you ever need anything in the future, we’re always here to help.
Kind regards,
Homeshield Direct Customer Services
this is first time ive had a phone…
this is first time ive had a phone call from this company and maddie was a great help on the phone to me as she explained what was going on and what she was doing
26 lutego 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Denise
Thank you so much for taking the time to share your experience. We’re delighted to hear that your first phone call with us was such a positive one.
Maddie will be especially pleased to know that you found her helpful and clear in explaining everything
If you ever need anything else, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards
Homeshield Direct Customer Services
Top dollar insurance sales call
Overall, a very pleasant sales call informing me of a situation which was quickly and positively dealt with.
My man was polite, professional and proficient in handling my call.
24 lutego 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Love-Lee
Thank you for taking the time to share your feedback.
We are pleased to learn that your recent sales call was a positive experience and that the matter was addressed promptly and efficiently.
Kind regards
Homeshield Direct Customer Services
She was a very lovely and attentive…
She was a very lovely and attentive peep on the phone and made for a pleasant and informative conversation. Made my day
19 lutego 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear David
Thank you for your review.
We appreciate you taking the time to share your experience and are pleased to hear that you found the conversation helpful and informative.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Jacqueline
Thank you for taking the time to share your feedback. We are very pleased to learn that Matt was helpful throughout your conversation.
We look forward to assisting you in the future.
Kind regards
Homeshield Direct Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.