Very informative and very quick to respond. Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem! than... Zobacz więcej
Reakcja na opinię
Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
Reakcja na opinię
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Napisane przez firmę
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
James was very friendly
The call was great and the representative was lovely but I thought this was an update for a policy I already have which covers my appliances so I have cancelled the policy James was lovely but the line was also a little delayed when answering questions
Also the call started with my warranty has run out but then was asked when I bought my washer so I am unsure how you would know the warranty has run out which is why I assumed it was on another policy I had.
16 kwietnia 2026
Opinia niezależna
Breakdown coverd
Really helpful really quick response to my problem
16 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Steven
Thank you for your feedback! We're pleased to hear that you found our response helpful and that your issue was resolved quickly.
If you ever need anything else, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Great phone call with Maddie
Great phone call with Maddie!
Made sure I understood everything and a lovely friendly chat
10 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Esther
Thank you for your lovely feedback! We're so glad to hear you had a great phone call with Maddie and that she took the time to ensure everything was clearly explained.
If there’s anything else we can assist you with, feel free to reach out anytime.
Kind regards
Homeshield Direct Customer Services
Tamzin was prompt to respond to my…
Tamzin was prompt to respond to my questions, deal with the situation and action appropriately.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Jacqueline
Thank you for your feedback! We're really pleased to hear that Tamzin was prompt in responding to your questions and handled the situation efficiently and appropriately. We'll be sure to pass along your comments to her.
Kind regards
Homeshield Direct Customer Services
Lovely member of staff to deal with
Lovely member of staff to deal with, worked to my schedule around family commitments so we could tie up the details of my policy.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Jane
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with our team.
We fully appreciate the importance of accommodating family commitments, and we are pleased that we were able to work around your schedule to finalise the details of your plan in a way that was convenient for you.
Kind regards
Homeshield Direct Customer Services
Very efficient when cancelling my…
Very efficient when cancelling my subscription and not pushy.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Christine
Thank you for your feedback. We are pleased to hear that you found the cancellation process efficient and that our team handled your request in a respectful and non-pressurised manner.
Should you require any assistance in the future, please do not hesitate to contact us.
Kind regards
Homeshield Direct Customer Services
Filipa and Lucinia
Agents Filipa and Lucinia was very professional, friendly and helpful.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Zuzanna
We are delighted to hear that Filipa and Lucinia provided you with a professional, friendly, and helpful experience.
We greatly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Renewal of electrical goods.
When I spoke to Tamzin she was very helpful & sorted it out for me there & then.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Mrs James
Thank you for your feedback. We are pleased to hear that Tamzin was able to assist you promptly and resolve the matter during your call.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Tazmin was very helpful
Tazmin was very helpful, polite and courteous with all the information I needed .
7 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Donna
Thank you for taking the time to share your feedback. We are delighted to hear that Tazmin provided you with such a helpful, polite, and courteous service, and that she was able to clearly provide all the information you required.
Kind regards
Homeshield Direct Customer Services
Quick response via email from Ross.
Quick response via email from Ross.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Robin
Thank you for your feedback. We are very pleased to learn that Ross provided a swift and efficient response to your enquiry via email.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Very polite
Very polite, very helpful the stuff are lovely ordered my replacement dryer good service
1 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Carole
Thank you for your feedback. We are delighted to hear that you found our team to be polite, helpful, and pleasant to deal with.
It is also great to know that your replacement dryer was arranged smoothly and that you were satisfied with the service provided.
Kind regards
Homeshield Direct Customer Services
They keep direct debit me once a year…
They keep direct debit me once a year without any active cover!! I keep cancelling the direct debit but this is the second year that they have took £10 from me! I have cancelled this service 2 years ago!! Disgusting and dodgy
1 kwietnia 2026
Opinia niezależna
The process was simple enough
The process was simple enough, super friendly staff on the phone. The engineer that was sent out was fantastic, Ross. Great chat and brilliant service. Guys needs a pay raise.
26 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Kathryn
Thank you for taking the time to share your feedback. We are delighted to hear that you found the process straightforward and that our team provided you with friendly and supportive service throughout.
We are especially pleased to learn that Ross delivered such a positive experience during the engineer visit, and we will be sure to pass on your kind comments to him. It is always rewarding to hear when our colleagues are recognised for both their professionalism and personable approach.
We look forward to assisting you again should you need us in the future.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Susie
Thank you for taking the time to share your feedback. We are pleased to hear that you received an efficient, polite, and friendly service.
Kind regards
Homeshield Direct Customer Services
A massive weight off my mind.
Al the staff I have spoken yo here, are so lovely. But the most helpful have been, Perry, the engineer, the lovely Lauren, and the lovely Filipa
I have nothing but good things to say about Homeshield.
27 marca 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Marie
Thank you so much for your kind words and for taking the time to leave a review.
We’re really pleased to hear that you’ve had such a positive experience with the team at Homeshield. We’ll make sure your lovely comments are passed on to Perry, Lauren, and Filipa, they’ll be delighted to know they made such a good impression.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Francesca
Thank you for your feedback! We’re glad to hear you found the experience pleasant and helpful. We really appreciate you taking the time to share your thoughts, and we’re always here if you need anything further.
Kind regards
Homeshield Direct Customer Services
She was very helpful
She was very helpful, only think is spoke abit quickly .
24 marca 2026
Opinia niezależna
Luci
Luci was so understanding and informative. I felt very at ease and extremely happy with her help
24 marca 2026
Opinia niezależna
Terrible company
Terrible company. Avoid at all costs. When our washing machine was out of warranty we took a policy out with homesheild and was told we would get a like for like replacement and what we got was a machine that was not even half as good. Now they keep setting up direct debits with out my permission.
Honestly the worst company ever and very un helpful staff.
24 marca 2025
Opinia niezależna
Friendly and helpful and clearly spoken…
Friendly and helpful and clearly spoken English which is a advantage when you are trying to get things done easier
24 marca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.