It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Zobacz więcej
Reakcja na opinię
Big thank you to Nisha K at HomeGround for her incredible help. I made an honest mistake despite receiving plenty of advance notice, but she was wonderfully patient and understanding throughout. She q... Zobacz więcej
Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good experience
Really pleasant change when calling a company to get someone like Jack Adams he was very calm patient helpful & professional,
20 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Douglas,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent Assistance
Samantha has been tremendously helpful in trying to process my case. Her knowledge and support made the process smooth and easy.
6 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Sam,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic service
Anna was very professional and really fast in sorting my request. Thanks for all.
17 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Anna,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent service
Alex was so helpful and responded quickly to my enquiry which helped so much saved me a lot of stress waiting to hear back! Many thanks Jean
15 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Wright,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick and useful response to my…
Very quick and useful response to my query.
16 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Williamson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Exceptional service
Rachel was incredibly helpful and resolved my issue instantly. Great service
16 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Technical glitch solved very quickly
I logged into the portal for the first time and noticed that the name on my online account was incorrect (a hangover from a previous account). I contacted Homeground via the 'report a problem' link and within 20 mins received an acknowledgement email from Jack Adams to inform me that he was owning the problem and would speak to the relevant internal colleague. The following morning I received a second email from Jack telling me that he believed the issue was fixed and asking me to test. It was indeed fixed.
I always judge organisations on their ability to sort out a problem when things go wrong, and by this measure, Homeground certainly did a great job on this occasion. Thanks Jack!
16 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Jackson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Impeccable Customer Service
Contacted HomeGround regarding an issue with payments and their customer representative Jack Adams was the most helpful and informative person I think I’ve ever spoken to regarding an issue. He instantly investigated my issue and helped resolve it swiftly, politely and with a gesture of good will. I couldn’t be more thankful or impressed.
16 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Jarve,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Email change
Email change
Anna V was very helpful and able to update my account with a new email address without any fuss.
13 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Vincent,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The team at Homeground are excellent
The team at Homeground are excellent - I have recently chased them for documentation and Jade was really quick in terms of response time and highly professional and friendly.
9 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Madden,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I spoke with Jack Adams regarding my…
I spoke with Jack Adams regarding my account on two occasions this week and he was so helpful and reassuring in his response to my enquiries. He is an absolute asset to the company and I feel he is professional, sincere and extremely good in his position of customer service advisor. Customer service is the most important part of a company and he is a shining example of how an advisor should approach his daily duties. Please pass this on to your managers
9 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Meltzer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Prompt, timely response
Having sent an email early in the day, I was not expecting a response so quickly, so was very pleased to receive the information II had asked for, as it meant I could proceed with the task in hand
6 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Efficient and excellent correspondence.
Efficient and excellent correspondence.
1 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Traviss,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack Adams Honeground Experience
I spoke to Jack Adams today and he provided excellent service going above and beyond to answer my questions and assist me above what I expected. The experience and level of support provided is truly exemplary
2 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service, solved my enquiry within minutes even the request has been made via email.
1 października 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Problem resolved efficiently by Alex
Alex efficiently resolved what could have been a thorny issue
25 września 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Alan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very efficient in dealing with…
Jack was very efficient in dealing with my query with Homeground.
19 września 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Elizabeth,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Updating landlord certificate
Homeground provided a landlord certificate. However, some key information was missing from this initial certificate. Within a few working days Jade worked to address this and re-issued the certificate which covered all of the parts needed. Thank you for the swift resolution!
17 września 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Johnstone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Rachael was amazing
Rachael was amazing. Very kind and reassuring. I was really touched by her manner while we are dealing with my brother’s death.
Please can you congratulate her 😀
11 września 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. Please accept our deepest condolences for the loss of your brother.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground rent
Zainah was very helpful and understanding the problems that had resulted in our delayed payment of our ground rent and has moved us on to paperless communication to ensure future prompt payment. Thank you. Neil & Madaline Chadwick.
10 września 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr & Mrs Chadwick,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.