It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Zobacz więcej
Reakcja na opinię
Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Zobacz więcej
Reakcja na opinię
Enquiry about Ground Rent Statement which was promptly sent to me within the hour. Efficient Customer Service ...Thank You
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Samantha I
Samantha from HomeGround provided an excellent service to us! She gave a clear instruction on how to update the information in the Leaseholder Deed and replied to our queries in a timely manner! Thank you!
5 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very good with explanation
Jack was very good with explanation ; speaking the language of human kind
instead of " here is the link "
This helped me a lot
3 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Reynolds,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha I
Samantha I, Asset Operations Administrator, is very caring, friendly and attentive. My requests have been addressed promptly and professionally. I am very pleased with her services.
7 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Joanne Roque was truly amazing
Joanne Roque was truly amazing! After fifteen months off very protracted negotiations to buy our new apartment we were up to exchange off contracts but we were short of three questions to be answered and very prompt, Joanne knew our long journey and kindly helped us, thank you so much Joanne. So kind and professional.
4 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Parker,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joanne and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Odpowiedź od HomeGround Management Ltd
Dear Tina,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Odpowiedź od HomeGround Management Ltd
Dear Volodymyr,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Help from Samantha
Samantha came back to me quickly with each email I sent. All documents were received by her so she has an up-to -date file for my flat in Portishead. Thank you
3 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Bruce dealt with my enquiry…
Bruce dealt with my enquiry immediately, very helpful
1 grudnia 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr McCormack,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Bruce and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Vincent C, thank you so much
Vincent in the deed of variation team has been more than informative, helpful and kind when explaining and processing our deed of variation request. In such a stressful time, he really was a light of relief.
Thank you so much Vincent.
25 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Barton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Vincent and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Speedy and clear communication
When dealing with a matter I wasnt quite sure about speedy communication soon put me on the right path. Correct paperwork located and submitted. Thank you Samantha for your clear instruction and understanding.
26 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Angela,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Helpful assistance
Dealt with Samantha regarding my wife's Leasehold Deed of Certificate. She was extremely helpful and pointed out errors which needed to be corrected. Her assistance was much appreciated.
24 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Andrew,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna V was extremely kind and helpful
Anna V was extremely kind and helpful. She assisted me in completing the form which reassured me that I had completed it correctly. Thank you
24 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ginny,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground charges seem excessive
Homeground charges seem to be unreasonably high eg how can a single apartment's share of communal buildings insurance and terrorism insurance be over £800 per year!
22 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Spencer,
Thank you for reaching out to us.
I am sorry to hear the experience you have had with HomeGround up to this point, hasn’t been a positive one.
As a business we pride ourselves on delivering an excellent customer experience and will always work quickly to correct any errors made.
I have spoken with our Insurance team regarding your concerns, and I understand this matter has been explained to you. Our team are on hand to go through this with you in detail if required.
If you would like to discuss your insurance invoice In more detail, please email us at enquiries@homegroundonline.com or by telephone on 020 3966 2974. Our telephone opening hours are Monday - Friday - 10am - 4pm.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful in sorting…
Samantha was very helpful in sorting out my application process for leaseholder deeds.
17 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Jones,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fab service from Jack..email was…
Fab service from Jack..email was replied to within 24 hours
14 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Ms Marsden,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Dealing with enquiry
Lady dealing with my enquiry was courteous, helpful and very efficient. The information I needed was e-mailed to me within minutes of the call being made.
13 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Mr Grande,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna was great in every way
Anna was great in every way, professional great listener and very helpful.
I think she enjoys her job very much as you hardly get such service today in most institutions
14 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Jecob,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thank you Samantha for your great…
Thank you Samantha for your great support.
13 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear John,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Happy with the provided service
13 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Elvyra,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Rachel was very helpful and quickly assured me that the problem that I rang about was not an issue and not to worry. Of course time will tell if that is the case but I do feel confident that Rachel will have sorted it. Excellent customer service from her.
11 listopada 2025
Opinia niezależna
Odpowiedź od HomeGround Management Ltd
Dear Rod,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.