Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... Zobacz więcej
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... Zobacz więcej
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z artykułami domowymi
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Sklep meblowy
- Sklep ogrodniczy
- Sklep z meblami kuchennymi
O Homebase - Woking
Napisane przez firmę
Homebase
Napisane przez firmę
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Dane kontaktowe
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, Zjednoczone Królestwo
- 0345 640 7084
4,3
Doskonała
89 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very friendly and helpful staff
25 lipca 2024
Opinia niezależna
Delivered with care and on time!
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
13 lipca 2024
The staff were very good
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
8 lipca 2024
Opinia niezależna
Easy to order online and collect
Easy to order online and items were ready to collect within the hour. Good communication throughout.
1 lipca 2024
Opinia niezależna
Love Homebase
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
21 czerwca 2024
Opinia niezależna
Great customer service from pam on the…
Great customer service from pam on the checkout
20 czerwca 2024
Opinia niezależna
Dead and dying plants
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Homebase - Woking
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So straightforward.
19 czerwca 2024
Opinia niezależna
Quick collection of picture
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
10 czerwca 2024
Opinia niezależna
Click and collect service
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
8 czerwca 2024
Opinia niezależna
Incredible service!
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
29 maja 2024
Opinia niezależna
I am a regular at this homebase I have…
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.
21 maja 2024
Opinia niezależna
Odpowiedź od Homebase - Woking
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent visits with us - We've raised this with the instore management team to ensure this is reported and dealt with as quickly as possible. Please reach out if you'd like to discuss further.
Thanks,
Team Homebase
i was shopping today in homebase and…
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now
21 maja 2024
Opinia niezależna
Odpowiedź od Homebase - Woking
Hi there,
Thank you so much for bringing this to our attention, we will follow up with the store manager to assure this has been logged and fixed as a matter of urgency.
Thanks,
Team Homebase
Pam always offers a personal touch
Great choice of products and Pam always gives a personal touch at checkout
9 maja 2024
Opinia niezależna
Not a great first time
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.
21 kwietnia 2024
Opinia niezależna
Odpowiedź od Homebase - Woking
Hi Estelle,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store. Please get in touch on the following link if you'd like to discuss further - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
Doświadczenie Trustpilot
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