Homebase - Tiverton Recenzje 

153
Wynik TrustScore: 4.5 na 5

4,5

Lowman Way, EX16 6SR Tiverton, Devon, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Homebase Tiverton. Excellent service as usual. The whole staff are so welcoming, helpful and knowledgable. Whenever we visit we are greeted by lots of smiles and sales people ready to offer advice and... Zobacz więcej

Oceniono na 4 z 5

Mel was helpful with my customer service experience! After seeking advice from a colleague, Mel was able to price match the offer that was online and had appreciated why I had asked the question, as I... Zobacz więcej

Oceniono na 5 z 5

We went in to find a tap to match our sink. We had looked at different options elsewhere but couldn't find the right tap. Amy in the kitchen department was incredibly informative in helping us choos... Zobacz więcej

Oceniono na 2 z 5

Ordered an item for delivery to my local store (Tiverton) as it was not in stock. I was advised that it was available for collection but the assistant and another called in to help couldn’t find my or... Zobacz więcej

Reakcja na opinię


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  2. Wyposażenie łazienek
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  4. Sklep meblowy
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Homebase

Napisane przez firmę

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Dane kontaktowe

  • Lowman Way, EX16 6SR, Tiverton, Devon, Zjednoczone Królestwo

  • 0345 640 7226

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

153 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 47% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 766

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Adam

Adam
Proactively assisted me - went further to check which bbq is available and best suited to my needs.

12 maja 2024
Opinia niezależna
Oceniono na 5 z 5

excellent

In January . We purchased a kitchen from Homebase with the help of sales assistant Amy England . She helped us with stage and no question was trouble for her to answer We purchased the kitchen in the sale . But didn't start fitting it to now . Our kitchen fitter raised a few question and again Amy answered in friendly easy professional way . And has been more than helpful at every stage. An excellent wonderful service .

7 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Ordered 5 granite stepping stones

Ordered 5 granite stepping stones. When I went to collect they were clearly not what I ordered, despite the assistant claiming they were. Eventually discovered they were trying to fob me off with a completely different product. According to website they still have 58 in stock but store staff are claiming they don't have any.

29 kwietnia 2024
Opinia niezależna
Logo Homebase - Tiverton

Odpowiedź od Homebase - Tiverton

Hi Stephen,

Thank you for you review, we're sorry that you were disappointed by the service you received in store. We have passed this to the store manager for review.

Kind Regards

Team Homebase

Oceniono na 5 z 5

Iris was a huge help today

Iris was a huge help today! I’m terrible with DIY stuff and she helped me find everything I was looking for! Very attentive and helpful!

29 kwietnia 2024
Opinia niezależna
Oceniono na 3 z 5

I had a mixed experience

I had a mixed experience. There is a new girl, Iris, who I try to avoid if possible as I’ve witnessed her bad attitude towards her colleagues on several occasions and I don’t like that sort of thing. Anyway, I wanted a bit of advice on a DIY project but everyone was extremely busy, except Iris, who always seem to be standing around. I was pressed for time so I decided to go to her. She was pleasant enough but clearly had no idea what I was talking about. I gave up and asked her to just direct me to the products I wanted to look at but she had no idea about that either! I started walking up and down the aisles and I must have looked lost as a very nice young man called Jon asked if I needed help. I believe he is also new but he had good knowledge of what I was looking for and he discussed the best options with me and then showed me where everything was. He also helped me take the items to my car as some were quite heavy. He is always busy and rushing around doing things but still takes time to help. He’s an absolute gem

28 kwietnia 2024
Opinia niezależna
Logo Homebase - Tiverton

Odpowiedź od Homebase - Tiverton

Hello Emma,

Thank you for your review, we will raise this to the store manager to pick up with the team members involved. We're glad to hear that John was able to help!

Kind Regards

Team Homebase

Oceniono na 5 z 5

Tiverton branch

Amy England at the Tiverton branch.
I am severely sight impaired & Amy was very patient, professional & helped me to choose the right light bathroom mirror via the Homebase website. This would have taken me hours at home.
Thank you for providing a great experience in Homebase

27 kwietnia 2024
Opinia niezależna
Oceniono na 2 z 5

Ordered by click and collect

Ordered by click and collect, was given the incorrect downpipe and guttering size.
A worker came to assist and go collect the correct items, he ambled along and came back with 1 correct item and the other incorrect, so he ambled back again and came back with the correct item.
It would of been quicker for me to not do click and collect and go to store and pick it of the shelves myself.

24 kwietnia 2024
Opinia niezależna
Logo Homebase - Tiverton

Odpowiedź od Homebase - Tiverton

Hi Flower,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Oceniono na 5 z 5

A top quality kitchen and excellent service

We visited Homebase Tiverton on Wed 3rd January for a tin of paint and came out with ideas for a new kitchen! Chatted to a very helpful and knowledgeable lady called Rachael Harris who came out to measure our kitchen on Wed 10th. From my back-of-an -envelope sketch she produced a brilliant design for our chosen Whitstable kitchen which we were delighted with. She spent all afternoon with us and explained the costs and delivery procedures very carefully. Nothing was too much trouble and she was very patient. She recommended 2 fitters and we used one of them who fitted our kitchen in March and was fantastic. We are so pleased with our new kitchen and can't praise Rachael highly enough. We had to return a couple of items which were ordered in duplicate and she sorted out our refund straight away. A brilliant service and top quality kitchen.

10 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Had my order all ready and waiting

Had my order all ready and waiting.
I had forgotten my order number but the supervisor sorted it out in no time.
I collected 4 pots and had to change one.
Again it was sorted so politely and efficiently.
Everyone was very friendly.
Will definitely use Homebase click and collect again and next time will have a good scout around the shop too.
There’s always something here you didn’t think you needed!

21 kwietnia 2024
Opinia niezależna

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