I ordered dark brown panels from their website and they delivered the cheaper light brown panels they stock. There is no phone number for customer services so you need to complete a form online. I hav... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My favourite homebase store. As always, really helpful staff when shopping in store & for click & collect. My dog enjoys the garden centre & a fuss every time we visit too. I'd like management to comm... Zobacz więcej
BETH at Staines branch of Homebase gets my 5*. She went well beyond to satisfy. A great bubbly worker prepared to go that bit further to please. What a bright star. In complete contrast to the les... Zobacz więcej
Natasha from Staines Homebase was great from start to finish. With any big house project there are always problems that you don’t expect. During our obstacles that we encountered, Natasha was very hel... Zobacz więcej
Informacje dotyczące firmy
- Sklep z artykułami domowymi
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Sklep meblowy
- Sklep ogrodniczy
- Sklep z meblami kuchennymi
O Homebase - Staines
Napisane przez firmę
Homebase
Napisane przez firmę
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Dane kontaktowe
The Causeway, TW18 3AP, Staines, Middlesex, Zjednoczone Królestwo
- 0345 640 7069
4,2
Dobra
103 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Easy ordering and quick and easy pick up
4 marca 2024
Opinia niezależna
Kitchen & Bathroom Design - Homebase Staines
Natasha at Homebase Staines was brilliant from initial enquiry throughout the installation of our kitchen and bathroom. Natasha made our experience stress free and was super helpful throughout the whole process - including accommodating my constant indecisiveness! Every staff member was very helpful and attentive when Natasha was off.. i cant fault Homebase staines, I highly recommend them!
3 listopada 2023
Opinia niezależna
Always good prices and helpful staff
7 lutego 2024
Great service
I ordered a large item on line and went straight to the store (Staines) before I’d had the confirmation that it was ready to collect.
The staff got it ready for me immediately and I was all done within a few minutes.
Very helpful and friendly
25 stycznia 2024
Opinia niezależna
Homebase Staines - excellent customer service
I rang Homebase in Staines before ordering to check if they had the product in stock for me to click & collect.
Susie was very helpful and advised that they did have it in stock and would reserve it for me if I ordered it straight away online.
When I went to collect the product, Susie was there and met me with a friendly smile and manner. I was very impressed with her customer service. She's an asset to the company. Susie keep up the good work !!
19 stycznia 2024
Opinia niezależna
Bob on fire
The too young ladies who served my wife and myself were very helpful and friendly thank you very much what a pleasure
5 stycznia 2024
Opinia niezależna
Helpful staff
Nobody at the collection point but lady on the till immediately asked how she could help. Quickly retrieved my order and we were on our way.
2 stycznia 2024
Opinia niezależna
Product ready for delivery quickly
Product ready for delivery quickly. It was bulky and I was helped to load it into my car, friendly service
29 grudnia 2023
Opinia niezależna
Had exactly what I needed straight away
Had exactly what I needed, same tap as old one that was seizing up and it was immediately available in time for plumber to fit. Text saying ready to collect after 10 minutes, plenty of parking, and a very pleasant member of staff on reception when I got there.
23 grudnia 2023
Opinia niezależna
Odpowiedź od Homebase - Staines
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Only 1 star as less is not possible
Only 1 star as less is not possible. Purchased a tree online, when 2 in stock was presented online, made my way to the stock to be told no stock has been available for days, was identified prior to my arrival but no had the time to call me. No solutions were offered, except for a refund that will take days to process. Call to complain, stating that I wanted to raise a complaint from the outset to be told apprx 5 minutes later if I wanted compensation for inconvenience or additional money wasted coming to the store to collect nothing that I'd need to raise a complaint. Customer Service non-existent, stay clear don't waste your time or money either shop elsewhere or go to store first to avoid disappointment and being out of pocket to boot.
23 grudnia 2023
Opinia niezależna
Odpowiedź od Homebase - Staines
Hello Wayne,
Thank you for your review, we're sorry that there was a discrepancy between our registed online stock and our store stock. We do aim to keep this as up to date as possible but unfortunately there can be variances due to damages and theft.
Team Homebase
Staines upon Thames branch was so bad…
Staines upon Thames branch was so bad lots of empty shelves large empty spaces on the shop floor it was raining outside so things were getting soaked because there was no covers over anything. It looked like the shop was about to close down. I wouldn’t shop there again.
19 grudnia 2023
Opinia niezależna
Odpowiedź od Homebase - Staines
Hi there,
Thank you for taking your time to leave a review, we're sorry your trip to store was not a positive one. We have passed your feedback on to the store manager for further investigation.
Team Homebase
Really easy to order got to desk very…
Really easy to order got to desk very friendly and effucient
18 grudnia 2023
Opinia niezależna
Odpowiedź od Homebase - Staines
Hi Wayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Xmas lights were available
Needed to buy Xmas lights at short notice, no one local had any except Staines. Staff were friendly, loads of parking
15 grudnia 2023
Opinia niezależna
Odpowiedź od Homebase - Staines
Hi J,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Odpowiedź od Homebase - Staines
Hi Richard,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Ordered online ready to collect in an…
Ordered online ready to collect in an hour....easy.
3 grudnia 2023
Odpowiedź od Homebase - Staines
Hi KH,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
All I had ordered was waiting at the…
All I had ordered was waiting at the desk. Collected and took home. The customer service team have always been very helpful. The store always has a good variety of plants and other garden items.
4 grudnia 2023
Odpowiedź od Homebase - Staines
Hi Patricia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.