Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Zobacz więcej
Reakcja na opinię
Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... Zobacz więcej
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... Zobacz więcej
Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... Zobacz więcej
Napisane przez firmę
Napisane przez firmę

23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 34% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Went to collect ordered item. No tills open and 1person serving on customer services. This is at 5pm on a Saturday with a queue of rather angry people. Poor customer experience. More about profits than any customer service.
Used Rayleigh Homebase to buy a complete bathroom. On installation we discovered a part was missing so we went back to the store who told us they didn’t realise it wasn’t included and they could not order as they don’t even make the part (in black) even though the whole bathroom design was black that we was sold and designed with them. I was told I would have to find the part elsewhere.
Not good when you have the bathroom fitter at your house waiting for the part.
Secondly went to the store recently brought a trim which was the wrong size. Went back to return 30 minutes later and was told they are unable to refund or exchange due to administration. There was no signs on entry or around the store only just after the till. Which is to late once you’ve paid. Asked for a manager who was then rude and argumentative. Now stuck with a trim I don’t need.
Went to wicks to get the right one
It took a little while. Quite a long queue. Due to closing down sale staff were extremely busy. But we were served with a happy attitude and smile.
Picked up a lovely Christmas tree. Reasonable price and excellent service. Shame they are in administration.
Bought a Christmas tree online on 10th November from Rayleigh store, fixed the delivery date for 16th, which was confirmed. Waited in all day, no delivery, tried to track, but all it said was out for delivery, then got an email from Yodel to say my parcel will be with me soon??. Never arrived on Saturday, but came Sunday when I was out. No communication.
.
,
I can only thank Ian Samuels for his impeccable service and a terrific plan.
He listened carefully to my requirements and delivered.
Very friendly staff in a lovely store. Helpful and polite. Such a pity they may close.
The click and collect was quick and the staff member that served me was super efficient. I will definitely be coming back again to Homebase.
Super quick and easy - saves having to wander around looking for items in the store.
I was served by Angie today who was a wonderfully polite lady who helped me sort out a paint issue. She was very helpful with retuning and exchanging some paint and helped me to get another tin half price which was very helpful and appreciated. Thank you Angie!
Helpful lady put my click & collect in my trolley without being asked to.
Staff were very helpful, especially Jessica on the till, please thank her again on my behalf she saved me a return trip. Operator No 128104
Wonderful customer service experience.
Thank you.
Ordered on line to collect in store. Got a text within 15 minutes to collect.
Mark was very helpful and helped us to load the car, thank you. The table and bench were very easy to assemble
We needed some indoor and outdoor plants.We asked KIMBO a member of staff for her advice .She was very helpful and informative.. we think the Rayleigh homebase is a great local store..
Jessica at Rayleigh Weir always most knowledgeable and helpful
What a joy to be served by “Kimbo” this afternoon. She brightened my day!
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.