I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Zobacz więcej
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Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Zobacz więcej
Reakcja na opinię
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Zobacz więcej
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Zobacz więcej
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Zobacz więcej
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Napisane przez firmę
Napisane przez firmę

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very polite member of staff excellent customer service
We find the staff very helpful and friendly.
Also Homebase have some great deals …
Absolute service with a smile 😃
Kerry was amazing and made our experience a great one.
Staff very friendly and helpful. Found what i needed with little bother. I was served by Tanveer and she was very polite and nothing was too much trouble.
Asked a gentleman sweeping outside a question he happily went to find the answer, even brought us a trolley to use.
Sam on the till was also very helpful and polite.
Kerry in the Oldbury branch was very friendly and efficient, worth going back just to chat with her. Excellent service!
Customer Service was excellent even though order was not completely fulfilled. Staff very pleasant and helpful.
Great service very friendly and helpful staff. Great experience
Had a good range of items i was loooking for, happy and helpful staff, thanks to tanveer for the speedy service!
Wayne at Homebase, Oldbury in kitchens/Bathrooms was absolutely brilliant; affable, professional and attentive. Great customer service. Thank you. Wayne.
Shopped at homebase Oldbury and was served by Kerry. I made a mistake on a click and collect order and Kerry sorted it out no problem. She went and found me a trolley without me asking as the items were bulky and even loaded it. I thought I'd have hassle explaining my mistake and trying to get what I needed, but she made the experience hassle free. Very friendly and helpful, thank you
I brought a bag of wood logs for my patio fire, it was so easy to look up on Homebase’s site to see what I wanted & check they were in stock, I paid online which is secure on their site as I have done so many times, then they send an Email to confirm the goods & later on send a text so you can go pick it up . It’s so easy & safe, I feel 100/% happy using my card .
Lady at the customer service desk was extremely rude! She would benefit from customer service training,

Odpowiedź od Homebase - Oldbury
I went to oldbury homebase today to return a faulty karcher k3 which had decided to stop working after the 4th wash,I spoke to a very hard working lady at customer services who was trying her best to sort out about two or three other customers at the same time,called kerry ,who couldn't help enough with my problem.everything was sorted within minutes of my arrival,god bless kerry because if it wasn't for her the shop would go under to be honest because no one else seemed interested in anyone's complaints,
I was served by Kerry she was very polite an cheerful an the service was fantastic,if it wasn’t for her I wouldn’t use oldbury homebase
Bought a beautiful rug in the sale, Theresa who served me at the Oldbury store was very pleasant and polite.
Theresa and Kerry Helped me with my purchases and they was very helpful and kind. Great staff at the Oldbury branch. Look forward to going there again.
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