Homebase - Frome Recenzje 

246
Wynik TrustScore: 4.5 na 5

4,6

Wessex Fields, BA11 4DH Frome, Somerset, GB


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Zobacz więcej

Oceniono na 5 z 5

Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Zobacz więcej

Oceniono na 5 z 5

Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z artykułami domowymi
  2. Wyposażenie łazienek
  3. Sklep dla majsterkowiczów
  4. Sklep meblowy
  5. Sklep ogrodniczy
  6. Sklep z meblami kuchennymi

Homebase

Napisane przez firmę

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Dane kontaktowe

  • Wessex Fields, BA11 4DH, Frome, Somerset, Zjednoczone Królestwo

  • 0345 640 7591

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

246 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 46% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(246)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 743

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very helpful staff

Kate at the till was very helpful. Terry also was extremely helpful in helping me find things and taking products to the till and car for me. Wonderful service. Thank you

11 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Paint shop help.

I visited your store in Frome Somerset this morning to purchase several items on my list. I happen to look over the reduced paint shelves and found a can that suited my requirements but was unsure if it was reduced as it had no price on it. I took it to the paint mixing station in store and asked a member of staff if he could check the price for me, he pointed out to me that someone must had put it the and it wasn’t a reduced item. He very kindly showed me to a shelf were the same paint in a larger can was better value, I thanked him and mentioned that he had helped me before in the store, he has worked in store for a long time and has excellent customer service. His name is Peter.

9 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

You say you do wood cutting on your…

You say you do wood cutting on your website, but actually can't cut anything but sheet timber. The only reason I bought the wood from you was so I could cut it as well. Now I have a load of wood I have to take somewhere else to get cut

9 lipca 2024
Opinia niezależna
Logo Homebase - Frome

Odpowiedź od Homebase - Frome

Hi Giles,

We have had confirmation through that it is a board cutting service offered in stores with the machine, however is used to support customers with cutting down boards to get in the car and not for specific cuts. I am truly sorry for the disappointment that this has caused. If you would like to discuss this further please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref: 2011423” in the subject line, and we’ll get back to you as quickly as possible.

Many Thanks
Team Homebase

Oceniono na 5 z 5

Excellent service from Peter as always!

Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready with a cheerful greeting and excellent customer service.

6 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

pete mixed paints for me

pete mixed paints for me, and let me help as well. he was very nice and told me exactly what to do, which is extremely helpful since i find it hard to do things without specific instructions. i actually really enjoyed mixing paints, which i didn’t think i ever would.

6 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Jason @ homebase frome kitchens…

Jason @ homebase frome kitchen department.
A well laid out design. We have had the kitchen for 9 months now and everything is still working and looking great. We had a issue with a base unit well fitting a leg and this was resolved immediately at no cost to ourselves. And last week a hinge broke on a corner larder unit. This was also resolved with a new hinge delivered within 3 days. The service has been amazing. The kitchen was really reasonably priced compared to others we looked at and others I have purchased from before. But I would say the quality is easily as good if not better from homebase.
Many thanks
Lee & Claire Taylor

15 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Peter is great 👍

Peter at Homebase in Frome was a great help with our paint. He provided sound advice on paint selection and although the colour we wanted was out of stock, he quickly mixed our required colour. He was also a very friendly and humorous guy. Will definitely look for him to assist next time.

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service.

Great service did my shopping online click and collect. When I arrived gave the order number to a polite and friendly member of staff and he wheeled the whole order out to my car and even loaded it for me.
What a good job done.
Thank you very much.

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Role Model Customer Service

I tend to order via click & collect because it is less hassle for me. On two consecutive days I used. On the second occasion, with no stock in the store Becky, who had picked both orders, substituted another product which was a better solution. Polite, courteous and very helpful.

1 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Incomplete & pre used item sold as new

Bought a festival trolly in Froom for Glastonbury, got to the festival, opened the box up, and half the pieces were missing and I could see that the item had been pre used. Absolutely livid!

24 czerwca 2024
Opinia niezależna
Logo Homebase - Frome

Odpowiedź od Homebase - Frome

Hi Dean,

We're sorry that there are parts missing, if you are able to return this to store they will be able to help with an exchange or a refund,

Kind Regards

Team Homebase

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