The delivery went well, once the driver found the correct address, by telephoning me for directions. The YouTube video stated 45 mins. to complete - absolute rubbish! It took five hours, 2 people... Zobacz więcej
Reakcja na opinię
Collingwood Retail Park, Newgate Lane, PO14 1AN Fareham, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The delivery went well, once the driver found the correct address, by telephoning me for directions. The YouTube video stated 45 mins. to complete - absolute rubbish! It took five hours, 2 people... Zobacz więcej
Reakcja na opinię
Website much improved, smoother and works better and faster than some of Homebase's major competitors. Also impressed by wealth of information about products and user-friendly checking of stock at m... Zobacz więcej
Faith was exceptionally caring during our kitchen design. Ensuring she met my financial needs whilst delivering a design that exceeded my expectations. She had some brilliant ideas and insight which h... Zobacz więcej
We decided to go to Homebase to enquire about a brand new bathroom and glad that we did. From start to completion the expertise and professionalism has been second to none. Thank you to Faith - the de... Zobacz więcej
Napisane przez firmę
Napisane przez firmę

Collingwood Retail Park, Newgate Lane, PO14 1AN, Fareham, Hampshire, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 13% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I went to the Range in Antelope Park just to make and inquiry about Kitchens and spoke to Gaz. He arranged a free home consultation and within a few days my kitchen was ordered. Everything was smoothly dealt with. A few minor hiccups but Gaz dealt with these straight away. I am over the moon with my new kitchen and would highly recommend Gaz to get you your dream kitchen.
We brought a New kitchen in September which cost alot of money.Yesterday we have kitchen fitters in the measurements where wrong that the woman did for us from homebase and we have two doors missing.I rang the store and told them about the doors missing and they said they cannot order the doors because they have gone into administration I'm sure they could order them because some stores are still open
Using click & collect for heavy items means everything is on a trolley when you collect it which is so much easier & also you know the items are in stock before you go.
Cindy really wanted to be certain I was fully informed of the suitability and features of the product I was purchasing. Such a shame this well managed store with such friendly and professional staff will be closing soon.
Cubes I ordered were wrong size (my fault) tried to return them to Fareham store but they no longer accept refunds. No mention of this online. There's no other store within 30 miles of me so it's a bit of a pain to return elsewhere.

Odpowiedź od Homebase - Fareham
The Customer Service from Claire was above and beyond. She couldn't have been more helpful. You can't afford to lose employees like her.
An excellent service provided by Chris at Homebase fareham today.
He gladly helped me lift a sofa bed into my car and when it wouldn’t fit he happily removed the sofa bed legs in order to make it fit in the car. Thank you Chris
Quick and easy. Staff friendly. Select an item on the website and collect in minutes from the store. Too easy. The only issue being once in store I had to browse and ended up buying more items.
Fantastic service today by Claire and Gemma, store manager.
Compared to the Chichester branch, they have great customer service skills.
I originally went in to purchase a Franklin 2 pro BBQ, which they had none in stock. However, Chichester showed 2 in stock yesterday and again today (so still not updated stock report), which led to me driving over to Chichester to pick up a BBQ. Cut a story short, no stock, poor customer service and attitude from staff (Chichester) went back to Fareham and found a Franklin 2 BBQ got great service and some discount for the inconvenience. Shame it's going and wish the staff all the best.
Needed a blue emulsion paint to match our 247 vertical blinds, found “Into the blue “ Elle by Crown at Homebase. Was not sure when we could get there so had it delivered. All went well.
Faith was exceptionally caring during our kitchen design. Ensuring she met my financial needs whilst delivering a design that exceeded my expectations. She had some brilliant ideas and insight which helped me look past barriers and see the full potential our space had. Can’t recommend her enough. Thanks Faith!
I ordered some paint online from Homebase and received immediate confirmation of my order followed by a text that it would be available to collect later that day. Couldn’t have asked for better service.
First class no hassle, ready when I arrived . Will defo use again.
I was helped by a man called Mike in the Fareham store who couldn't have been more helpful, I am a dithery old lady but he had time and patience for me. A big thank you to him and the rest of the staff who are always helpful to me.
Highly recommend faith draper from the fareham homebase store, very polite and helpful in every way from the start of finding my new kitchen to completion. Couldn’t have asked for a nicer person to help me. Thank you Faith
We chose a kitchen and Faith was so helpful, she was always very friendly and made our experience with Homebase a very pleasant experience.
Collected our order at customer service desk - served by a very polite and efficient young man who was under pressure as he had a queue! Another equally friendly, helpful man offered to take our purchase to the car and loaded it in for us. Really excellent service, thank you
Ready very promptly after my arrival. Wonderful chap brought 2 trestles from storeroom on trolley & brought to my car and packed into car boot. Excellent service.
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.