Een goede service! Helaas was mijn horloge al kort na aanschaf kapot. In overleg met Holland Watch Group heb ik het horloge ter reparatie opgestuurd, op hun kosten. Na de afronding van het de inspecti... Zobacz więcej
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Ordered a swatch strap and pin tool. Followed the on line tracking which showed the strap had gone all over the place, sent out on the wrong delivery schedule etc. Unsurprisingly I never received... Zobacz więcej
Salve,volevo spendere delle ottime parole per questo sito dove ho acquistato ieri 02/06/2025 il mio orologio Orient M-Force RA-AC0L06B00B a tiratura limitata.Iniziamo col dire che dal momento del mio... Zobacz więcej
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Il migliore negozio on-line (garantito e sicuro) di Swatch e loro accessori, ho trovato un cinturino dopo tantissimo tempo e che neanche la Compagnia Swatch Italiana era riuscita a trovare!!! Gra... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Dane kontaktowe
Willebrordusstraat 16, 3037 TR, Rotterdam, Holandia
- https://www.hollandwatchgroup.com/contact/contact-form/
- www.hollandwatchgroup.com
4,0
Dobra
162 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Goede service bij een kapot horloge
Een goede service! Helaas was mijn horloge al kort na aanschaf kapot. In overleg met Holland Watch Group heb ik het horloge ter reparatie opgestuurd, op hun kosten. Na de afronding van het de inspectie na een aantal weken ben ik keurig op de hoogte gesteld dat het horloge niet meer (economisch) te repareren valt en dat ik een ander horloge mag uitzoeken voor de oorspronkelijke aanschafprijs. Een aan te bevelen bedrijf.
26 lutego 2026
Opinia niezależna
Odpowiedź od Holland Watch Group
Beste Remon,
Hartelijk dank voor uw mooie beoordeling! We vinden het fijn om te horen dat u tevreden bent met onze service en dat we u goed hebben kunnen helpen, ook in het geval van een reparatie.
We waarderen uw vertrouwen en hopen dat u veel plezier zult hebben van uw nieuwe horloge.
Met vriendelijke groet, Team Holland Watch Group
DO NOT touch this company
DO NOT touch this company.
First time I have ever been totally unashamedly scammed.
Watch no1 didn’t run on time. I returned it and received a replacement. 3 months in the second hand just falls off. I pay to send it back (with insurance which was £25) and get the below email back - total BS.
A few weeks ago we received your watch in our workshop for repair, because the seconds hand was fallen off. Our watchmaker has inspected the watch, and stated that there is much more going on. When we opened up the watch, first we noticed that the caseback is scratched badly and that it wasn't all the way closed. Then we saw that the battery has been changed by a third party, the battery clamp is bent down under the battery, which should be over the battery to hold it down. Also the battery is from a brand that we don't use in our own company. The seconds hand is also deformed at the point where it attaches to the movement.
They sent me this watch as my replacement. Either it’s BS and the watch is ok except the second hand or they scammed me with this watch. What a joke
Total madness. Please avoid like the plague.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Holland Watch Group
We’re very sorry to hear about your experience and understand your frustration. To help us investigate this situation internally and properly, please contact us directly via our contact form on the website. (https://www.hollandwatchgroup.com/contact/contact-form/)
Once we receive your message there, we can review all details and work towards a suitable solution.
Kind regards,
Team Hollandwatchgroup.com
I got an OEM part...
I got an OEM part and the fit was perfect. I first tried a Chinese AliExpress part but of course it was garbage like usual. Then I found this real part. Thank you!!
9 grudnia 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you very much for your enthusiastic review. We’re delighted to hear that you received an original OEM part and that the fit was perfect. Finding the real, high-quality part can truly make all the difference, especially when it comes to comfort and longevity. We’re glad we could help you get your watch back to how it should be. If you ever look for another original part or accessory in the future, we’ll be happy to help.
Best Regards, Team Holland Watch Group
Alpina Bracelet Replacement
The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or refer them to anyone seeking to purchase a watch or high-quality accessories.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you so much for taking the time to share your experience. It’s wonderful to hear that the bracelet replacement, delivery, and updates all met your expectations. We’re especially glad that Wendy was able to support you so promptly when your order wasn’t yet visible in the system and kept you informed throughout the process. We'll make sure to pass the compliment. Knowing you would order again and recommend us truly means a lot and is the biggest compliment we could receive.
Best regards, Team Holland Watch Group.
Ik hebbmij post nog niet gekregen
3 grudnia 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Beste Goran,
Het spijt ons te horen dat u uw bestelling nog niet heeft ontvangen. Volgens de laatste informatie ligt het pakket klaar bij het PostNL-afhaalpunt. U heeft hiervoor ook de track-en-tracecode per e-mail ontvangen, zodat u het pakket kunt volgen.
Mocht het niet lukken of heeft u verdere hulp nodig, neem dan gerust contact met ons op via het contactformulier op onze website. We helpen u graag verder.
Met vriendelijke groet,
Team hollandwatchgroup.com
Very disappointed with the customer…
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I emailed customer service immediately and waited 4 days for a response. I was told the watch is now out of stock and they cannot confirm I will get a replacement before Christmas. I have had to return the watch at a cost to myself to print return labels. I was not offered any alternative watch. If you email the customer service you have to wait 24 hours before they reply.
27 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Dear Susan,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Please note that we provided a shipping label so the faulty watch could be returned and we have sent a replacement watch today to ensure it reaches you as quickly as possible. We truly appreciate your patience during this process and hope the replacement watch arrives in time for Christmas.
Thank you for your feedback, and we will use it to improve our service.
Kind regards,
Team Watch.co.uk
Excellent service
Excellent service! Quick response and fast delivery. I can only give 5 stars for my full satisfaction and highly recommend this company.
Danish Cusomer
18 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you so much for your wonderful review. It is great to hear that you experienced both quick responses and fast delivery, as we always aim to make the whole process feel smooth, reliable, and welcoming.
We appreciate your recommendation and your five star rating. Reviews like yours motivate us! We hope your new watch brings you daily joy and accompanies you for many years to come. Should you ever need anything in the future, you are always welcome to reach out.
Best regards, Team Holland Watch Group
Very happy with the products and…
Very happy with the products and service by the Holland Watch Group! Thanks to them I managed to find an original after market strap for my Longines which I couldn’t find anywhere else.
20 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you so much for your kind review! We’re thrilled to hear that you were able to find the original strap for your Longines and that you’re happy with our service.
We really appreciate your support and hope you enjoy your watch and new strap!
Kind regards,
Team hollandwatchgroup.com
Excellent service
19 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you so much for your 5-star rating! It truly means a lot to know that you’re happy with your experience. We hope your new watch or strap brings you plenty of joy every time you wear it. Your support is greatly appreciated, and we’d love to have you back again soon.
Best regards,
Team Holland Watch Group
Odpowiedź od Holland Watch Group
Thank you so much for taking the time to share your experience with us. It genuinely makes us happy to hear that everything went smoothly, from ordering to delivery, and that the product arrived just as you expected. We appreciate your trust, and it means a lot that you chose us. If you ever need anything in the future, we’re always here and happy to help.
Best regards,
Team Holland Watch Group.
Havde glemt jeg havde skrevet mig op til en urrem.
Havde skrevet mig op til en ekstra Nato strap til mit ur for noget tid siden og har intet modtaget fra Hollandwatchgroup, så da den tikkede ind stod der at nu har vi remmen på lager!
Ingen spam, ingen du kan også købe, intet, på nær de giver besked på det som de lovede. Fedt!
12 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Tusind tak for din virkelig hyggelige anmeldelse. Det gør os oprigtigt glade at høre, at vores back-in-stock besked kom præcis som lovet og uden alt det ekstra, man ikke har brug for. Vi forsøger altid kun at kontakte dig med det, der faktisk hjælper dig videre, så det betyder meget for os, at du lagde mærke til det. Vi håber, at du får masser af glæde af din nye NATO-rem, og du er altid velkommen hos os igen, hvis du får brug for noget til dit ur.
Med venlig hilsen
Team Holland Watch Group
TOP DOLLAR
En af de få, som kunne levere den ønskede urrem, og så var der hurtig betjening og levering. TOP DOLLAR
7 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you so much for your kind words! We’re thrilled to hear that you were satisfied with the service and delivery. We truly appreciate your support and hope you enjoy your watch strap!
Best regards, Team Holland Watch Group.com
Odpowiedź od Holland Watch Group
Thank you so much for your kind review! We’re really happy to hear that everything went smoothly from start to finish. It’s always great to know that our customers had an easy and pleasant experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Best regards,
Team Holland Watch Group
Exellent..!!!
4 listopada 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you very much for your positive review! We truly appreciate that you took the time to share your experience with us. It’s wonderful to hear that everything went so well and that you’re happy with your purchase. We hope you’ll enjoy it for a long time and look forward to welcoming you back again soon.
Best regards,
Team Holland Watch Group
Quick service
Quick service, received item ahead of expected arrival. Item was as promised. Very happy.
24 października 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Hi Max,
Thank you so much for your great feedback! 😊
We’re really happy to hear that your order arrived even earlier than expected and that everything was just as promised.
Enjoy your purchase, and we hope to see you again soon at HWG.com!
Kind regards,
The Holland Watch Group Team
Service was good
Service was good. I had trouble finding the right strap for my watch case. They recommended one, and it fit. Shipping was very slow.
18 października 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you for your feedback!
We’re glad to hear that our team could help you find the right strap and that it fits well — that’s great news! We're sorry to hear that the shipping took longer than expected. We understand how important timely delivery is and will use your feedback to improve where we can.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!
Kind regards,
Team HollandWatchGroup.com
Estou bastante satisfeito
Estou bastante satisfeito, ótima comunicação, e rapidez no envio , muito obrigado
1 października 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Muito obrigado pela sua excelente avaliação! Ficamos muito felizes em saber que ficou satisfeito com a nossa comunicação e com a rapidez da entrega. Esperamos vê-lo novamente em breve na nossa loja online.
Best regards,
Team Holland Watch Group
Verdeelde mening over dit bedrijf
Helaas al tweemaal een horloge gekregen waar duidelijk defecten zaten op de wijzerplaat. Laatst een Hamilton Khaki Quartz besteld in het blauw met een NATO strap, lang over getwijfeld en uiteindelijk toch besteld. Al snel kreeg ik een mailtje dat de bestelling gecontroleerd was op kwaliteit door een medewerker en dat deze verzonden wordt. Bij ontvangst duidelijk stof en vuil te zien op de wijzerplaat tussen 1 en 2, een blauwe verfspat of iets dergelijks naast het logo en minimale krassen op de gesp. Uiteraard retour gemeld, maar ondertussen al een week geen terugkoppeling of iets dergelijks. Ze hebben veel keuze, goede prijzen en snelle levering, echter ben ik voor de tweede keer niet te spreken over de aftersales.
11 października 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Goedemorgen, Allereerst onze excuses voor het ongemak dat u heeft ervaren. We vinden het erg vervelend om te horen dat u opnieuw een horloge met defecten heeft ontvangen.
We hebben in ons systeem gezocht naar een melding of e-mail over uw retour, maar kunnen hier helaas niets terugvinden. Om u zo goed mogelijk te kunnen helpen, willen we u vragen contact op te nemen via info@horloge.be
. Op die manier kunnen we uw situatie sneller en persoonlijker behandelen.
We hopen dit samen snel op te lossen en danken u voor uw begrip.
Met vriendelijke groet, Team Hollandwatchgroup.com
Seiko OEM Bracelet
I purchased a new bracelet for my Seiko. It was hard to find it online as it was not one of those popular options. But they have wide variety of OEM bracelets for all kinds of watches. Everything I got was brand new, original and at expected quality.
The only slightly negative experience was that when I added the bracelet to the basket it recommended me to get pushpins along with it and I got it as a backup. However, even though the pushpins length was correct, their diameter was too thick for the bracelet I bought. Its not a big deal for me, however it felt weird as those pins were recommended to me specifically for that bracelet after I added the bracelet to the basket. So I recommend to double check the diameter of the pushpins before getting them. I should also add that I ordered a simple strap changing tool but instead they sent me an even better one which is a plus.
Whole experience was fast, easy and as expected. Definitely recommend it.
8 października 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Thank you for your detailed review and for choosing us for your Seiko bracelet! We're glad to hear you found the OEM bracelet you were looking for and that everything arrived in brand new, original condition. It's great to know the upgraded strap tool was a welcome surprise!
We really appreciate your feedback regarding the pushpin recommendation. You're absolutely right — suggestions should be more precise, and we’re looking into improving our compatibility checks to prevent this kind of mismatch in the future. Thank you for highlighting it and for your understanding.
We're happy your overall experience was smooth and satisfying, and we truly appreciate your recommendation! Kind Regards, Team HollandWatchGroup.com
Fine selection of Maurice LaCroix straps, but one thing was not provided.
What did I enjoy about my experience with Holland Watch Group? Simply that I could get a high quality watch band to fit my Maurice LaCroix 25 year old watch with the distinctive M on the strap. I was disappointed that you don't supply a clasp with any of your range, that I could see. It makes no sense that I would spend almost $200 U.S. and not receive a clasp. You are the premium provider...like getting a high end steak, but no plate.
27 września 2025
Opinia niezależna
Odpowiedź od Holland Watch Group
Hi Allan,
Thank you very much for your review and for choosing us for your Maurice Lacroix strap — we’re delighted to hear it fits your 25-year-old watch so well.
Regarding the clasp: Maurice Lacroix does not supply their replacement straps with a buckle or clasp, as you can also see in the product photos. The idea is that the clasp from the original strap can be reused, which avoids unnecessary cost and is more sustainable, since the hardware can always be re-fitted.
We truly appreciate your feedback and will make sure it’s passed along internally. Thank you again for your trust — we look forward to welcoming you back in the future!
Best regards,
The Holland Watch Group Team
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