Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... Zobacz więcej
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... Zobacz więcej
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The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Westfield London
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, Zjednoczone Królestwo
4,5
Doskonała
210 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The shop is massive
The shop is massive. It needs some sort of map. I had to ask just to find out where to go.
9 kwietnia 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Ron,
Thank you for your feedback.
We can confirm this is one of our biggest stores, and we hold a lot of items!
We're glad to hear that staff were able to assist you, but will certainly pass your suggestion onto the relevant department for review.
Satisfaction guarantee
Because I can't get our and you've made it easier for me to shop
23 marca 2026
Odpowiedź od hmv (UK) - Westfield London
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
quick delivery and clear updates
Super quick delivery and really good updates the whole time.
14 marca 2026
Odpowiedź od hmv (UK) - Westfield London
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and knowledgeable staff
Helpful and knowledgeable staff, order came on time as promised. Leep up the good work guys!!
Best wishes,
Nesha
21 marca 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Nebojsa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Horrible experience today
Horrible experience today, first the employees were all standing at the till talking, we went to ask a question about where an item is, and they all stopped and showed us attitude whilst asking, later I asked an employee if there was a bin, she looked at me and told me to go outside the store and throw it away. That was fine I just continued to look around, but then she stopped talking to her colleague and followed me around the store until I went to pay? I go to hmv all the time for a peaceful shopping experience, but the employees in this branch made that impossible, I felt like I was being watched and profiled consistently
12 marca 2026
Opinia niezależna
Odpowiedź od hmv (UK) - Westfield London
Hi Aleesha
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Polite friendly staff
Polite friendly staff. Efficient service. Good selection of products
8 marca 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Ron,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
I had a click and collect order and came in when the store had a stock recount but I was was able to collect my order easily and it arrived to the store very quickly,additionally the staff were very helpful and polite.
5 marca 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Katie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are very helpful
The staff are very helpful, polite and go out of their way to help you nothing is to much for them.
D. Humphreys
19 lutego 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Doug
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Odpowiedź od hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Westfield London
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
Went to meet Jessie J
Staff were all really helpful and polite.
Great store with plenty to see
1 grudnia 2025
Odpowiedź od hmv (UK) - Westfield London
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service with friendly…
Great customer service with friendly approach from the staff. Quick delivery.
3 stycznia 2026
Odpowiedź od hmv (UK) - Westfield London
Hi Georgios,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Westfield London
Hi Gina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Westfield London
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great Staff
I went to an in store event and the staff were all incredibly helpful. I explained I’m autistic and they immediately assisted me and made the whole event feel as stress free as possible for me. I really appreciated it!
1 grudnia 2025
Odpowiedź od hmv (UK) - Westfield London
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A lot easier doing click n collect
A lot easier doing click n collect. They advise when items have been despatched and again when the item is ready to collect. Always works so thank you HMV !!
3 grudnia 2025
Odpowiedź od hmv (UK) - Westfield London
Hi Manoj,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I loved the album In general!
I loved the album In general!! I was just a bit upset rhey didnt have it in store(Obviousky not ur fault!!) but overall it was amazing !!
3 grudnia 2025
Odpowiedź od hmv (UK) - Westfield London
Hi Tiana,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered online for in store delivery.
I ordered online for in store delivery.
Collection was easy and staff were very polite and welcoming.
Goods were exactly as ordered.
26 listopada 2025
Odpowiedź od hmv (UK) - Westfield London
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy experience
17 listopada 2025
Odpowiedź od hmv (UK) - Westfield London
Hello Sophie,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
As always HMV came through for us
As always HMV came through for us. First time I’ve pre- ordered a new release vinyl from them and it was ready to collect two days before the release date. Really impressed. Plus the staff are AMAZING. All of them. We go in regularly now because the staff are so approachable, knowledgeable, patient and as expected passionate about music. We try to support indie stores but sometimes the staff are a bit aloof and seemingly judgemental. Not so at HMV. Thanks very much! I think the only genuinely nice people left in retail in London have been snapped up by HMV. If anyone needs to know how to do customer service go check them out. They’re brilliant.
6 listopada 2025
Odpowiedź od hmv (UK) - Westfield London
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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