Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Zobacz więcej
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It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Zobacz więcej
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Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Swansea
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Zjednoczone Królestwo
4,8
Doskonała
292 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
In store very helpful in placing the…
In store very helpful in placing the order, delivered in the time stated, so top marks
15 maja 2024
Odpowiedź od hmv (UK) - Swansea
Hi Keith,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Swansea
Hello Gaynor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very quick delivery on the dvd
2 maja 2024
Odpowiedź od hmv (UK) - Swansea
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
AMAZINGGG,Just EVERYTHING IS GREAT
28 kwietnia 2024
Odpowiedź od hmv (UK) - Swansea
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not helpful online or in store
For years i have vought at HMV, wont be goung in there again.
Not helpful online although just advised to return or go into store.
In store the woman was not helpful and rude, other staff members I dealt with were pleasant. She informed me a staff member made a pricing error and now given an item away cheap like it was my fault and stood there accusing them infront of me. There wasn't a pricing error when item was scanned.
Wouldn't honour a sale for something my friend bought and when I tried do same day they said it had been a mistake on price and I can return items i bought online. Sent pictures, etc of waht was bought and price and still told no.
There is a postage cost to return as can't get refund instore if bought online. The return is not really an issue as it states clearly on the website but its when they made a mistake on an item they sold with pricing and then won't honour it for me when given to one person already that's where the problem is.
21 kwietnia 2024
Odpowiedź od hmv (UK) - Swansea
Hi Samantha
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you on the returns procedure.
Kind regards
Great service and fast delivery and…
Great service and fast delivery and amazing products 😁😁😁😁
10 kwietnia 2024
Odpowiedź od hmv (UK) - Swansea
Hi Frano
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi melita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I loved HMV for so long now and the…
I loved HMV for so long now and the workers are friendly, stuff there is great, it’s just amazing.
6 kwietnia 2024
Odpowiedź od hmv (UK) - Swansea
Hi Millie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi Thelma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in your Swansea store are…
The staff in your Swansea store are very attentive get me what I want very polite amazing team all very helpful full of information can’t fault them
23 marca 2024
Odpowiedź od hmv (UK) - Swansea
Hello Sandra
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi Calvin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
"PICK-UP AN ONLINE ORDER"
Came into the store to pick up an online order, I spoke with Tim who dealt with my request.
17 marca 2024
Odpowiedź od hmv (UK) - Swansea
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi Rhys
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable service from a good company, and one of my favourite stores to browse and buy movies and music.
Very pleased with the service I received overall, the cost of post and packaging is much cheaper than some other companies, and the dvd I ordered was well wrapped and protected. The quality of the dvd was also very good!
2 marca 2024
Odpowiedź od hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi Alyson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hello Sian,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swansea store.
Thanks for shopping with hmv, we look forwrad to seeing you in-store or online again soon :)
Easy, simple, prompt, excellent
The website was easy to navigate, payment was simple to process, the order arrived on time, and the items were in perfect condition.
11 lutego 2024
Odpowiedź od hmv (UK) - Swansea
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic well informed polite helpful…
Fantastic well informed polite helpful staff in swansea!
Thank you x
4 lutego 2024
Odpowiedź od hmv (UK) - Swansea
Hi Maria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
27 stycznia 2024
Odpowiedź od hmv (UK) - Swansea
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.