Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Zobacz więcej
Reakcja na opinię
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Zobacz więcej
Reakcja na opinię
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Sunderland
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Zjednoczone Królestwo
4,7
Doskonała
236 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered a cd and was informed when it…
I ordered a cd and was informed when it had arrived in store. The staff were all pleasant and helpful.
4 stycznia 2026
Odpowiedź od hmv (UK) - Sunderland
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served by the sexy and…
I was served by the sexy and knowledgeable, David. His blue eyes, bulging biceps, and tight shorts made my purchase so much easier. I even bought a few extra things just to stand in his presence for a little longer. What a bald dreamboat!
5 stycznia 2026
Odpowiedź od hmv (UK) - Sunderland
Hi Stevie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering vinyls
Needed to order 2 vinyls. Staff were helpful and friendly. Explained the process of contact and delivery
31 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good old fashioned service,good rapport…
Good old fashioned service,good rapport with the sales staff and staff knowledge of products available on sale.
31 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Leonard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fantastic store
Fantastic store, make most of my purchases through them. Excellent value, delivery and packaging 👍
1 stycznia 2026
Odpowiedź od hmv (UK) - Sunderland
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Postage took to long
Took far to long to be deliverd well over a week insted of a few days though i wasent sure I'd get it for Christmas
23 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi ivan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Item waiting in store as promised
Item waiting in store as promised. Friendly and helpful staff.
17 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were friendly
Staff were friendly, very helpful and gave advice on products we were looking for.
11 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Les
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Kathryn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pick up was swift and easy
14 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff
15 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Benda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told when I would receive updates…
I was told when I would receive updates by email and that was exactly what happened and order was available to collect as soon as I received final email. Encountered no issues at all.
10 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How good is HMV?
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up.
When arriving at the store, I was third in the queue, but seen by a very helpful member of staff. She located my item within seconds and was very profesdional in how she dealt with me.
6 grudnia 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
I like hmv they always have what you want easy to order and delivered on time
25 listopada 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Carole,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
A member of staff was very helpful and suggested a similar item to the one I was looking for. They then ordered the item, which arrived in less than a week.
When I picked the item up another member of staff served me and they were also extremely polite and pleasant.
22 listopada 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order in store
Easy to order in store, was notified when it was ready for pick-up
12 listopada 2025
Odpowiedź od hmv (UK) - Sunderland
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.