Once again staff always helpful and efficient. Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Po... Zobacz więcej
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Lokalizacja
Zmień lokalizację244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle. There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many... Zobacz więcej
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The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.
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Quick hassle free experience, with the help of staff to find what I wanted. I find the vinyl section hard to navigate, I think artists names could be better highlighted.
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Portsmouth
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Zjednoczone Królestwo
4,6
Doskonała
262 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
HMV Portsmouth
The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.
3 maja 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Fay,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff good, Phone charges not so good.
Ordering the purchase was easy and staff very helpful, but when I phoned for an update on delivery I was in a queue and disappointed to get a text after the call to say calls were being charged at 45p a minute so, I’m glad I only waited 3 minutes.
3 maja 2026
Odpowiedź od hmv (UK) - Portsmouth
Dear customer,
Thank you for your review.
We were sorry to learn of your disappointment with the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that help us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason, we do highlight the additional potential cost to our customers at the beginning of each call, stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you further with any queries. Alternatively, if your query is not urgent, you can email us at website.service@hmv.co.uk, and we'll respond to your enquiry as soon as possible.
Odpowiedź od hmv (UK) - Portsmouth
Hi Tim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease in choosing LP wanted
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.
26 kwietnia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good service at Portsmouth store
Once again staff always helpful and efficient.
Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Portsmouth store Willy T served me.
I enjoy visiting the store and looking at the music and films when I'm in town and the store is well frequented by all ages.
28 kwietnia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Jackie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The shop assistant was very helpful and…
The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.
25 kwietnia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Mat,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick hassle free experience
Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.
23 kwietnia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I often go into HMV as I'm an oldie who…
I often go into HMV as I'm an oldie who loves old films etc always find them or order one
15 kwietnia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Maggie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Portsmouth
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Portsmouth
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Portsmouth
Hi tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and friendly
16 marca 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Susie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cd purchase
Great service was very happy with product in excellent condition and delivery was also excellent as always.
8 marca 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always polite and friendly
Always polite and friendly, helpful and efficient, always a pleasant experience for me to visit there.
7 marca 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stranger things
The girl was so help polite,, even ordered something that wasn't in the shop online for me there an then
She was so helpful.
28 lutego 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Caroline,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young assistants
Was seen by another young assistant, Alexander, and like the previous assistants was met by the same polite helpful attitude. This is the main reason still shopping at HMV. Over several years always treated with the respect due an older customer.
25 lutego 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Maria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service.
Free delivery & arrived before the in store release date.
25 lutego 2026
Odpowiedź od hmv (UK) - Portsmouth
Hi Hayley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Portsmouth
Hi Benjamin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exceptional Customer Service
I bought a vinyl in-store and when i removed the outer plastic the cover was in very poor condition, the sleeve was separating at the seams and there was the shape, the outline of the vinyl itself indented on the sleeve. When I called I was advised of the process to return instore or to a po, however when I explained mobility issues i was having after an op, they arranged the collection from my home of the vinyl, it was then refunded and i was able to reorder the same vinyl (which was in new condition). I found the customer services team for HMV to be very sympathetic, empathetic and they went above and beyond to ensure I got the outcome I wanted. I would definitely be looking to expand my collection through HMV. Thank you
16 stycznia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Caroline
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
Easy to order and quick dispatch time
Easy to order and quick dispatch time. I get it delivered to store and staff are friendly and helpful
30 stycznia 2026
Odpowiedź od hmv (UK) - Portsmouth
Hello Susan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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