The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s you... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days bef... Zobacz więcej
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Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... Zobacz więcej
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I was gifted a special edition vinyl for Christmas that was scratched. The staff processed my return swiftly and when there wasn't another copy in stock had it delivered first class to my house instea... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Kingston
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, Zjednoczone Królestwo
4,6
Doskonała
125 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely server poor delivery service
The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s your job to tell me where my order is ?
3 maja 2026
Odpowiedź od hmv (UK) - Kingston
Hi laura
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service and product
15 kwietnia 2026
Odpowiedź od hmv (UK) - Kingston
Hi BRIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
came a day too late
3 kwietnia 2026
Odpowiedź od hmv (UK) - Kingston
Hi Lucas,
We're sorry to hear that your item did not arrive when expected.
We certainly appreciate your feedback and do hope that you enjoy your purchase.
My go to place when looking for DVD’s
My go to place when looking for DVD’s
Very friendly staff, nice place to shop.
4 kwietnia 2026
Odpowiedź od hmv (UK) - Kingston
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Absolutely adore this store
Absolutely adore this store. Highlight of my day. Especially love the staff, they're tuff and are always happy to help
4 kwietnia 2026
Odpowiedź od hmv (UK) - Kingston
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lost my item instore
Lost my item instore. Very disappointed as they didn't sell that instore.
1 star for the staff who was going back and forth trying to locate my order.
28 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and the parcel has now been found. Regards
Odpowiedź od hmv (UK) - Kingston
Hi Sarah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Top Job.
Rapid arrival at the store in Kingston and excellent service in store with a member of staff who was genuinely interested in my purchase. Top job.
30 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellenr service
Excellenr service, quick delivery, convenient and painless return policy.
31 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great stuff!!!
Quick delivery for pick up in store and very pleasant service 😀
Would love more Fallout merch, even more related to "HOLY 13" 🙏🙏🙏
28 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kingston click and collect
Yeah went to the counter greeted by two lovely members of staff, followed procedures such as ID checks, and gave me my parcel with no hassel nor damage! Cheers!
24 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Kingston
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
There were constant updates on the…
There were constant updates on the order, which was really handy and the staff were very friendly and helpful!
11 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Duncan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Kingston
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff in the Kingston…
Very helpful staff in the Kingston store and equally good online
2 marca 2026
Odpowiedź od hmv (UK) - Kingston
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I shop in hmv quite frequently and the…
I shop in hmv quite frequently and the staff are always polite and helpful.
8 lutego 2026
Odpowiedź od hmv (UK) - Kingston
Hi Conor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
title literate assistant…
The assistant found the film title even though I gave a sumwhat incorrect title
6 lutego 2026
Odpowiedź od hmv (UK) - Kingston
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order arrived quickly
Order arrived quickly. Very friendly and efficient staff at HMV Bentalls’ Centre Kingston
5 lutego 2026
Odpowiedź od hmv (UK) - Kingston
Hi SJP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly store staff
The delivery to the store took a couple of days longer than I was expecting (I'm too used to next day delivery!), but I was kept well informed, and I prefer to buy from an actual shop.
The staff were very friendly and personable when I collected the DVD.
29 stycznia 2026
Odpowiedź od hmv (UK) - Kingston
Hello Rachel,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Fantastic Product and Service
We purchased the retro record player and it arrived very quickly and safely delivered by a courier. Works as described and looks great and sounds great. It was a birthday present and my daughter is chuffed to bits.
21 stycznia 2026
Odpowiedź od hmv (UK) - Kingston
Hi HPY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.