The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Zobacz więcej
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Hanley
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Zjednoczone Królestwo
4,7
Doskonała
205 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All good in the hood
Good price
Quite niche records!
Easy to collect in store.
Good comms
👍
13 marca 2026
Odpowiedź od hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and the staff…
Great customer service and the staff are very helpful and friendly 10/10 experience
28 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV very helpful nothing was too much…
HMV very helpful nothing was too much trouble for them checked to see what I needed got one item but the other two were not in shop so offered to order them for me brilliant service excellent staff thank you
21 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The HMV in Hanley is disgusting.
The HMV in Hanley is absolutely revolting. Albums ripped, Scattered across the floor. It is ridiculous, absolutely ridiculous. Don't even get me started on the K-pop section. It agitates me, boils my blood when i see outdated K-pop albums from 2022. Where is ENHYPEN, Where is Stray Kids, Where is NMIXX, Where is Cortis? I should be able to be a happy customer that is able the find NEW albums when i go to HMV in Hanley. But no, I see stupid Seventeen albums no-one wants. If you're going to advertise K-pop albums at least don't lie to yourself and your buyers. Not only that, but the prices have unreasonably gone up. Why am i paying £3.50 for a K-pop blind bag with one photocard no-one even knows about. It is ridiculous and I'm very much surprised you have not got sued, Fix your game HMV and actually stock good ENHYPEN albums like Desire:Unleash or The Sin:Vanish.
7 lutego 2026
Opinia niezależna
Odpowiedź od hmv (UK) - Hanley
Hi Customer
Thanks for leaving us a review. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful and knowledgeable staff
14 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store lost my online order
Received email informing that my online order was ready to collect from my local HMV store.
On arrival showed the email to a female member of staff who looked for the vinyl album but was unable to locate it!
A male member of staff then looked for it with the same result.
Female staff member went to look in the stock room but was still unable to locate.
I then asked if they had a copy in store which I could take as I had made a special journey to collect my order.
I was initially told no they could not do that.
After around 30 minutes I was then told I could take the copy they had in store on display after all.
Staff were polite and apologetic but this was hardly a smooth transaction and a waste of my time.
4 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hi John
Thanks for leaving us a review. We're very sorry to hear of this matter occuring in store. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The staff are friendly and helpful.
6 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hello Stephanie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Really good service
Really good service
Plenty of choice in store
Have used the website
2 lutego 2026
Odpowiedź od hmv (UK) - Hanley
Hi Trentham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Odpowiedź od hmv (UK) - Hanley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We had excellent service
We had excellent service. Freindly helpful staff served with a smile. Not many staff at shops like this now.
20 stycznia 2026
Odpowiedź od hmv (UK) - Hanley
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Hanley
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Faulty item …
Bought a blue tooth speaker which unfortunately ended up faulty, took it back the staff were brilliant no moaning no complaints just arranged to have a new one delivered unless I wanted my money back.
16 stycznia 2026
Odpowiedź od hmv (UK) - Hanley
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic service from a great local…
Fantastic service from a great local team in Hanley
16 stycznia 2026
Odpowiedź od hmv (UK) - Hanley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent as always
Excellent as always. Staff at Hanley Stoke on Trent have always been helpful and find my daughter what she wants.
17 stycznia 2026
Odpowiedź od hmv (UK) - Hanley
Hi Barbara,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Odpowiedź od hmv (UK) - Hanley
Hi Andrew,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great helpful service
27 grudnia 2025
Odpowiedź od hmv (UK) - Hanley
Hello Conan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service and quality throughout
14 grudnia 2025
Odpowiedź od hmv (UK) - Hanley
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The agent that served us he was great…
The agent that served us he was great answered all our questions and help me find just what I needed thank you
6 grudnia 2025
Odpowiedź od hmv (UK) - Hanley
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
6 grudnia 2025
Odpowiedź od hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Hanley
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.