HMV are and always be Absolutely Amazing. I have purchased from HMV for Decades, and will purchase from them for Decades more. Brilliant service, Second to none. Thank you so very very much H... Zobacz więcej
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Lokalizacja
Zmień lokalizację11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Zobacz więcej
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HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Zobacz więcej
Reakcja na opinię
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Gateshead
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Zjednoczone Królestwo
4,8
Doskonała
275 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic staff and great advice
Ease of purchase, great price and fantastic discount. Having exclusive offers that suited my taste.
28 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked into my local HMV just to look…
I walked into my local HMV just to look and what caught my eye were 2 Hank Williams CDs that I did not have saw a member of staff and she looked up the info about a third album that was not in stock and within 3 days a message caame through that it was ready for collection (that was quick)pleased to bits. I have not given them a spin up to nowbut will enjoy them when I get around tho them.
27 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Mr Poyzer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect.
Everything came perfectly packaged and easily accessible. Delivery was amazing , would recommend to others .
27 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect
I ordered this item (cd wallet) on click and collect but it was not available for collection soon enough - not on the same day or the day after. Therefore no longer needed as it was intended as travel storage for the 16th May. Notification email attached after flight departure.
If not in stock then site should state that.
22 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Heather
Thank you for taking the time to leave us a review. Please be advised, Click & Collect orders are dispatched from our warehouse and sent to the store, usual delivery time is 2-5 working days. We can see you order was delivered two days after the order was placed. We do have a Ring & Reserve service who can check stock located in stores, they can be reached on 03333 230 667.
Kind regards.
Good service didn't have size in stock…
Good service didn't have size in stock so ordered one online and my purchase arrived quick.
19 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Odpowiedź od hmv (UK) - Gateshead
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not happy with customer service
Firstly I would have given 5 stars for the lady who served me when placing my order in store but when I popped into the store to see if my order had arrived the guy wasn't nice at all. I asked him if he could check to see if my order was in and he said abruptly NO, if I hadn't had an email to say it was in store then it wont be, so I asked him if he could just have a look for me he said point blank NO, I was shocked by this attitude as the lady previously was wonderful, so very disappointed and I still have not received my order as yet.
11 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hello Sharon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I love HMV
I love HMV, what a fantastic service they still provide, being able to have such a huge variety of physical media at your fingertips with reasonable prices in 2024 is astounding.
One of the few high street stores left where you can walk in and get that rare blu-ray/dvd/cd and it’s yours forever.
The staff are very friendly, knowledgeable and the service they provide is excellent.
Thank you so much!
30 kwietnia 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Gav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in-store colleague…
Extremely helpful in-store colleague (Ellen?) when items not in stock and ordered them for me. Received within a few days of ordering (home delivery)
3 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Choice
Choice, ease of ordering and prompt delivery.
One slight nick would be the lack of interpersonal skills of the assistant in store where I picked up the delivery, he wasn’t offhand but wasn’t overtly friendly either.
2 maja 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to do better next time ;-)
Have a great day!
Very helpful staff at the store in the…
Very helpful staff at the store in the metro centre. Delivered on time on the release date.
25 kwietnia 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept up to date
I was kept up to date, on my order being despatched, and being ready for collection.
17 kwietnia 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD pre ordered arrived when stated…pre order for Dave from HMV
DVD pre ordered arrived when stated great service would use hmv pre order option again
16 kwietnia 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Odpowiedź od hmv (UK) - Gateshead
Hi Mr Clark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi Myra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CD ordered instore
The assistant was very helpful, looking for availability in store.
Then ordered online for me to pick up in store.
23 marca 2024
Odpowiedź od hmv (UK) - Gateshead
Hello Keith.
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Bought Mark knopfler theme from going…
Bought Mark knopfler theme from going home, arrived on time and well packaged
23 marca 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
the person how served me was very…
the person how served me was very friendly and knew exactly what I needed she took time to listen to what I needed and even offered to order the dvd in for me then informed me of the ability to deliver strait to me door which I was unaware off
her polite and friendly manner made my shopping experiance a very pleasant one
a big thank you to her I regret I do not know her name
19 marca 2024
Odpowiedź od hmv (UK) - Gateshead
Hi Terry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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