On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Zobacz więcej
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Lokalizacja
Zmień lokalizację11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
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HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Zobacz więcej
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manager very helpful and knowledgeable about product we were buying. .good price .
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Gateshead
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Zjednoczone Królestwo
4,8
Doskonała
269 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Matty, great shop assistant!
Matty, the shop assistant who dealt with my order was friendly and very helpful. My record was delivered on the release date and was a joy to listen to :-)
19 lutego 2026
Odpowiedź od hmv (UK) - Gateshead
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Odpowiedź od hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Odpowiedź od hmv (UK) - Gateshead
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended for a signing really great…
Attended for a signing really great service throughout and the whole team was really helpful
22 lutego 2026
Odpowiedź od hmv (UK) - Gateshead
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store to order and…
Great service in store to order and arrived quickly
18 lutego 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Product and experience.…
Bought my stereo unit from HMV store Gateshead, assistant was knowledgeable and very helpful, unit came 3 days later really pleased with my purchase.
15 lutego 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great price with fast availability for…
Great price with fast availability for pickup from store.
23 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hello Les
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vinyl player
Bought a vinyl player, purchase was straightforward and quick delivery
25 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Gareth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bought this DVD box set for my son
Bought this DVD box set for my son, he’s very happy with his gift! Good price compared to other places selling this box set. We love shopping in HMV and the collection of the order was a breeze in store.
12 grudnia 2025
Odpowiedź od hmv (UK) - Gateshead
Hi EC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good experience
Assistants in shop very helpful in advising me what was available, nothing too much trouble.
19 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff
I returned an item for an exchange & the member of staff who served me & the manager were brilliant!
12 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Gateshead
Hi tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service friendly helpful staff
14 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
14 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
12 stycznia 2026
Opinia niezależna
Odpowiedź od hmv (UK) - Gateshead
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
7 stycznia 2026
Odpowiedź od hmv (UK) - Gateshead
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
28 grudnia 2025
Odpowiedź od hmv (UK) - Gateshead
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
21 grudnia 2025
Odpowiedź od hmv (UK) - Gateshead
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
Doświadczenie Trustpilot
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