Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Reakcja na opinię
Lokalizacja
Zmień lokalizację1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... Zobacz więcej
Reakcja na opinię
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Zobacz więcej
Reakcja na opinię
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Fopp Covent Garden
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
1 Earlham Street, Covent Garden, WC2H 9LL, London, Zjednoczone Królestwo
4,6
Doskonała
181 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
Found what I wanted, at a good price. Was able to pre order and collect on the day of release.
Super easy and a really pleasant experience
2 grudnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hello Barbara
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Doctor Who the Collection Series 25
I have really enjoyed my Blu Ray copy of Doctor Who Original series 25. The picture quality was amazing and the extras
29 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick & Collect
The colleague was able to order the item and it arrived for me to pickup at the store within 5 days. Very efficient and expedient.
30 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Faster Transport of Product
I ordered 3 items from HMV, 2 of them were dispatched together and the one a few hours later. I was able to pick up the 2, but the one I couldn't. Why is this important? I am from outside the UK, yet I travel frequently. I wasn't able to pick up the third piece during my 4 day visit.
28 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hello there,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Great assortment of music on a vinyl
Great assortment of music on a vinyl. Damn expensive though.
24 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Askhat,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a movie and it didn’t take…
I ordered a movie and it didn’t take long to arrive and the employee was very helpful, the process was smooth and the updates were great form the emails were sent it’s making the store a trustworthy place for the customers .
14 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Nasser
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love the FOPP store in Covent Garden
Love the FOPP store in Covent Garden. The knowledgeable and helpful assistant downstairs in the film section was an absolute joy to chat with the last couple of times I've been in.
12 października 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi john
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
William and staff member at both stores…
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that information and also handling it upon arrival. Lovely day 😊
30 sierpnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Joan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The sales assistant was very helpful
21 sierpnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Denington
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Panagiotis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Items were ready to collect very…
Items were ready to collect very quickly.Shop assistant had no bother finding my order in the storeroom.
14 sierpnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I would have given 5 Stars but some of…
I would have given 5 Stars but some of the CDs are scratched.
Not your fault. The factory.
When will they ever learn that CDs get scratched when put into cardboard wallets!!!
17 lipca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Sheldon
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Bad experience with a male staff
The male cashier’s (seems like manager?) attitude was very bad
22 czerwca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hello Sanny
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
HMV forever
I'll always continue to buy physical media so to have HMV as one of the last bastions for it is very important to me
5 kwietnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Steve
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast delivery undermined by admin error
Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to go back to Fopp in Covent Garden another day to collect the other item. Staff were not apologetic and offered no explanation.
14 kwietnia 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Richard
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your recent order, apologies for any inconvenience caused. It looks like the items arrived separately on different days.
Kind regards
The member if staff was very helpful
The member if staff was very helpful, the product came through within days, and I received feedback on the progress of the order.
27 marca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I have always found the staff very…
I have always found the staff very helpful. And k8nd.
19 marca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ability to preorder and then pick up…
Ability to preorder and then pick up from a designated store, which all happened without any issues 😊
13 marca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Matt
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My HMV Purchase
Knowing where and when I would receive my purchase. Also, fantastic staff!
12 marca 2024
Odpowiedź od hmv (UK) - Fopp Covent Garden
Hi Patrick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.