Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
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Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Zobacz więcej
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Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Bluewater
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Zjednoczone Królestwo
4,8
Doskonała
305 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Punctual and polite
The Dvd arrived, as promised,within a few days. All very straightforward.
The in - store experience was also very good. Polite and friendly
3 grudnia 2025
Odpowiedź od hmv (UK) - Bluewater
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a set of dvds costing £99
I ordered a set of dvds costing £99 . I was in bluewater 2 days before collection and it was available on the shelf. Staff would not let me have that one then replace it when my order came in
Only wanting me to pay another £99 which i didn't have. There was no actual delivery date . It came in the next day and had to make another journey on a busy Saturday
So not happy with service
1 grudnia 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Debbie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can advise you further.
Odpowiedź od hmv (UK) - Bluewater
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Another satisfied customer
Delivery to store was quick, staff were friendly and polite, I received the beautiful album I wanted
16 listopada 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Maxine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I collected my DVD's today
I collected my DVD's today. No waiting, Elaine was quick & dealt with my purchase in a friendly manner.
7 listopada 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Bluewater
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everthing went like clockwork with my order
From going into store and ordering my dvd right through to delivery everthing went like clockwork. Thank you HMV.
4 listopada 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Bluewater
Hi Patrick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great sales assistance in store and…
great sales assistance in store and speedy delivery via mail
28 października 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
hmv Customer Service Team
Odpowiedź od hmv (UK) - Bluewater
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order was kept informed throughout.…
So easy to order was informed instantly my C Ds were out of stock and was kept informed when they were due to arrive.A sincere thank you.
12 października 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are friendly and helpful I…
The staff are friendly and helpful I can find most items I need I also like hmvs delivery service as guaranteed to get items when stated
27 września 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Bluewater
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant staff member
Brilliant staff member . Young lady , very helpful and didn't mind passing the time of day as I bought my sparks cd. 5 stars
22 września 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Stuart,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Didn't know they did delivery, the store assistant let me know and it arrived to my home quickly.
5 września 2025
Odpowiedź od hmv (UK) - Bluewater
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop in there very often and haven’t…
Shop in there very often and haven’t had an issue before and staff have been very helpful
3 września 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Molly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I wanted to speak to customer service…
I wanted to speak to customer service about a broken item but no one has gotten back to me and this was a week ago it’s like they can’t be asked
10 sierpnia 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Ellie
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. We can see you have been in touch and we have sent you a reply, please reach out to us again if you have not received this.
A pretty young female assistant polite …
A pretty young female assistant polite with a sense of humour . Now 92 a winning combination.
8 sierpnia 2025
Odpowiedź od hmv (UK) - Bluewater
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful & approachable staff
Helpful & approachable staff. Very speedy service from initial order of product to the receipt of the order.
30 lipca 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Belinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ideal choice and efficient service.
26 lipca 2025
Odpowiedź od hmv (UK) - Bluewater
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.