Hitchfields Recenzje 126

Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bought a lovely car today. Dealt with Jakub who was very helpful, professional and polite. Would highly recommend this company

Oceniono na 1 z 5

Extremely disappointing experience with the sales team. I travelled 84 miles, loved the look of the car, went out for a test drive with Will and I agreed we would have the X3. I specifically a... Zobacz więcej

Oceniono na 5 z 5

Looking for a new car can be daunting but Hitchfield Ltd made sure I was taken care of every step of the way and fully informed. The team who dealt with me were amazing especially Sam, who gave me a b... Zobacz więcej

Oceniono na 5 z 5

My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving... Zobacz więcej


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4,4

Doskonała

Wynik TrustScore: 4.5 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

I had a fantastic experience buying my…

I had a fantastic experience buying my car here! Kieran and Jo were friendly, professional, and made the whole process smooth and stress-free. I got a great price on my vehicle, and the customer service was excellent from start to finish. They really took the time to answer all my questions and made sure I felt comfortable with my purchase. Highly recommend this dealership to anyone looking for a car!

3 października 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic Car Buying Experience at Hitchfields!

I recently bought a car from Hitchfields and had an amazing experience from start to finish! The team was super friendly, helpful, and never pushy — they really took the time to make sure I found the right car for me.

The car was exactly as described, in great condition, and fairly priced. The whole process was quick, easy, and completely transparent — no stress or hidden extras.

It’s clear that Hitchfields genuinely cares about their customers and the quality of the cars they sell. I’m absolutely thrilled with my new car and wouldn’t hesitate to recommend them to anyone looking to buy!

3 października 2025
Oceniono na 5 z 5

Excellent Service

Bought my bmw 320i from Hitchfields and was looked after by Kane, who I must say is a tremendous guy all round very patient with us and answered all questions we had.
We will be back again soon for our next car.
Thank you.

28 sierpnia 2025
Oceniono na 1 z 5

After buying my vehicle

Before buying My vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away.
Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part.
Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly.
This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.

27 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic experience buying my new car…

Fantastic experience buying my new car from start to finish. Stephan assisted me the whole way through and was so helpful and professional. Nothing too much trouble and goes above and beyond. Would definitely recommend

22 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Neil

The staff are wonderful especially Neil, he has been welcoming from the start to finish with pictures along the way!

23 sierpnia 2025
Oceniono na 5 z 5

My wife and l recently bought an Audi…

My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving 196 miles to pick it up when we met Sam. The transaction was very professional and smooth and the car looked and felt like new. We drove home feeling very satisfied with our new purchase. Due to the the hot weather we have been experiencing we opened up the sunroof, only to find that it would not close again, after repositioning one of the side mechanisms l managed to close it up.
Phone call to Matt in after sales

22 sierpnia 2025
Oceniono na 5 z 5

Great experience at Hitchfields

Great experience at Hitchfields. Quick turnaround and no hassle on pickup. Kane was very helpful, answered all my questions and made the entire process stress free.

Definitely recommend checking out their stock!

13 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Unprofessional

I’ll keep this brief as I could go on at length regarding this unprofessional outfit.
Agreed a price through Mororway to sell my son’s Audi A4 Avant. I’ve sold cars previously on Mororway and the process was seamless. We gave a very honest appraisal of the vehicle online and frankly they were getting an even better deal as the vehicle still had 6 months of Audi used warranty left. Unfortunately this business employs a clown of a manager who tried to knock over £1,500 off the previously agreed price before coming back with higher offers but not up to the previously agreed price. This is NOT the way either me or my son do business and we sent them on their way to find some other mugs who will fall for their tactics.
I would use Mororway again based on previous good experience but suggest you AVOID Hitchfields Limited if they are the highest bidder for your vehicle as this was not a good experience at all.

11 sierpnia 2025
Opinia niezależna
Logo Hitchfields

Odpowiedź od Hitchfields

Hi Paul,

We are very disappointed to read your review as it doesn't tell the full story, funnily only your side of the story!

We turned up to buy your vehicle which wasn't accurately described. 1 of the keys wasn't working, 3 of the alloy wheels had damage and we were only told about 1, 2 of the tyres were badly cracked and perished. There was also some minor cosmetic issues on the car which weren't declared.

We make offers to purchase cars based on the descriptions that we are given. In this case the description had some inaccuracies hence why we made a revised offer for the car which you are well within your rights to decline.

The remedial work required to get the car to its original description that you told us would be in excess of £1500, with the replacement key alone costing £500!

As we couldn't agree on a figure the deal was cancelled. We wouldn't expect any customer to buy a car from our dealership that isn't accurately described, nor should we be expected to buy one that isn't accurately described.

Thanks,
Kristian (owner)

Oceniono na 5 z 5

Recently bought a car remotely from…

Recently bought a car remotely from Hitchfields and had it delivered. Everything went smoothly and the car www exactly as described. Sam was very helpful and responsive to my queries. Highly recommended.

10 lipca 2025
Opinia niezależna

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