HIRESTREET Recenzje 

785
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Feel confident and look confident! My experience with Hirestreet has been amazing! Firstly, I always feel beautiful in the pieces that I rent. When I really like an item, I am usually able to purch... Zobacz więcej

Oceniono na 5 z 5

Just love hire street as I have to do a few events each week having the outfits to change for photos is amazing! I love that they do casual and evening gowns it’s so good. Fast delivery and an amazing... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

It's a good service *if* you can find something worth ordering - which is near impossible to do. Most of the items are at least 10 years out of fashion (i.e. crap they've purchased in the sale that yo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

785 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(785)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

I've hired dresses from Hire Street for various black tie events and more recently a wedding. They deliver on time and the customer service team are super prompt and helpful on emails when I've needed to amend an order. I highly recommend!

12 października 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Thembe,

Lovely to read your review and thanks for recommending us - see you back renting with us soon!

Lots of love,
Hirestreet xx

Oceniono na 5 z 5

Overall very helpful and friendly!

Overall very helpful and friendly, even when something went wrong with my order (through no fault of their own) they quickly rectified the situation in a friendly manner! Thank you!

27 września 2023
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Odpowiedź od HIRESTREET

Hi Ceira,

You're so welcome!

Thanks for your kind words, it means a lot!

Love,
Hirestreet xx

Oceniono na 5 z 5

Loads of helpful reminders about the…

Loads of helpful reminders about the delivery and return dates, really clear instructions. Everyone was asking about my birthday outfits!

27 września 2023
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Odpowiedź od HIRESTREET

Hi Tiffany,

Love this review, we are so glad you find our reminders and instructions clear and easy to follow.

Looking forward to seeing what you rent for your next occasion!

Love,
Hirestreet xx

Oceniono na 1 z 5

Would not buy again - customer service is good

I ordered four months in advance for a dress and then received an email a few months later saying it wasn’t available, so I chose an alternative dress. One day before delivery I received another email (for the same order) saying my dress wasn’t available again and I needed to chose a new one again… I don’t feel like 24 hours is enough time, especially as I couldn’t find a dress I then liked from the short notice and what was left in stock. Customer service was good and gave me a full refund, but based on security of knowing if you’ll have the product on time for your event, I wouldn’t order from them again. The stress is not worth it!

27 września 2023
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Odpowiedź od HIRESTREET

Hi Olivia,

We are gutted to hear this issue happened - twice on your order.

The nature of rental means we are allowing outfits the chance to be worn multiple times, but sometimes this means outfits arrive back with us in a state we're not comfortable renting out again to the next customer so need to remove from circulation.

We hate to disappoint and always try to offer a replacement where we can with as much notice as possible but sometimes with dresses booked back to back the timeframe for notice is quite close to the next order and we're sorry this was the case on this occasion.

So grateful that you found the service good, our team work hard to check orders due for delivery to ensure they can be sent.

Thanks again,
Love,

Hirestreet xx

Oceniono na 4 z 5

Really easy experience so far using…

Really easy experience so far using HireStreet, dresses arrived ahead of time and are as pictured. Only problem is there is a slight snag/fuzzy patch on one dress which is noticeable so I won't be choosing to wear that one, and dresses arrived in one paper bag all together, not individually wrapped - better for the planet but felt a bit like a jumble sale when I opened the paper bag. Still great though and will definitely use HireStreet again.

27 września 2023
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Odpowiedź od HIRESTREET

Hi Anna,

Thanks for your honest review

We are trying to make sustainable fashion more accessible by enabling our customers to rent amazing outfits for a fraction of the retail cost.

Due to the nature of rental, items may display minor damages, but these should not affect the wearability, we want to increase the number of wears an outfit can have to prevent so much from being sent to landfill.

Not every outfit can be brand new as they will be worn by other renters like yourself, but be assured that each garment goes through our specialised sustainable washing technology to make sure it’s in the best condition for the next renter, including ozone chambers and ozone washing machines.

We hope you requested rental credit where eligible for the outfit which was unsuitable this time.

We also make an effort to reduce our use of one-use disposable packaging so use these mailer bags to be more environmentally conscious but appreciate your feedback.

Thanks again.

Love,
Hirestreet xx

Oceniono na 5 z 5

Beautiful high quality dresses at a fraction of the cost and better for the environment

I found Hirestreet because I was looking for a sustainable way to provide my bridesmaids with dresses. Weddings can cause a lot of waste and environmental damage and so I wanted to rent dresses instead of buying them for single use. Hirestreet offered a variety of beautiful dresses one of them in particular ( Asos Design Bridesmaid Cami Pleated Tulle Maxi Dress In Rose Pink ) was absolutely stunning. The dress was incredibly flattering on all of my bridesmaids. To buy the dress would’ve been £80 however I was able to rent it out a fraction of the cost without causing any waste. When I wanted to return the dresses, I was granted rental credits to re-order the correct sizes within 20 minutes of posting the package back. I will certainly be using Hirestreet again and recommending it to everyone whether for weddings or other formal occasions.

2 października 2023
Opinia niezależna
Oceniono na 5 z 5

The best rental experience

I’ve ordered a few times from Hirestreet and I love everything about the compan. The concept, outfits themselves and using photos of real people so you can see how the clothes will look before ordering. I’ve just placed an order ready for Christmas/NYE time as I can see they’ve changed the pricing for the better compared to my previous orders! This is going to make me order even more than, so simple to rent and return and always gorgeous clothes in great condition.

1 października 2023
Opinia niezależna
Oceniono na 1 z 5

Cancelled my order 2 days before my event

This was my first time hiring a dress and my first time using this company to do so. I got an email 2 days before my event telling me the dress was not available and to pick three other choices. I received an email the following day stating those dresses were now not available either leaving me with no time to buy a dress for my event. I’m frustrated because I thought this may be my new alternative to buying a dress for every occasion. I booked the hiring of the dress at the start of this month so I’m disappointed issues have cropped us so close to my date. I wouldn’t use this service again.

21 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Emma,

We are so sorry to read your disappointment in our services recently.

We try hard to keep our availability as accurate as possible, but cannot account for previous customers returning items late and/ or damaged close to future orders which is out of our control.

We are so sorry you feel this has dampened your enjoyment of rental, I know the team did the best they could to offer a replacement and instead provided full compensation when we could't find any alternatives this time.

We hope you give rental a second chance, we take your feedback on board and hope to improve in the future.

Love,
Hirestreet xx

Oceniono na 5 z 5

Easy process & friendly staff

The whole process with Hirestreet was very simple. They had a good selection of dresses, a perfect one for my occasion and the arrived no problem. When I wore the dress it got a little damaged but because I had accidental damage cover they fixed it no problem! All the staff I emailed were lovely and helpful, can’t wait to have an excuse to hire another dress!

9 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

HI there!

Thanks so much for your lovely review and feedback.

Lots of love,
Hirestreet xx

Oceniono na 3 z 5

£20 minimum order is an unnecessary pain

Lots of beautiful dresses to hire for £10 for 30 days. All great until you get to checkout to find there is a £20 minimum spend. By trying a second to try on your money is then lost to ‘credits’ meaning you have to go back at rehire at some point. Lost my purchase unfortunately 👎

20 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hello!

We are trying to offer a range of fantastic outfits for super value for money, and want our customers not to lose out on trying on a back up dress should their first option not fit by offering credit to use in future on our site.

We are sorry to hear this doesn't suit what you are looking for on this occasion and value your feedback and suggestions.

Thanks again.
Love,

Hirestreet x

Oceniono na 5 z 5

Hirestreet have sustainability down to…

Hirestreet have sustainability down to a fine art. The choice of rental clothes for all occasions is great. Saved me a fortune
Also the customer service is ⭐️ ⭐️ ⭐️⭐️⭐️

18 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Mollie,

Your review has made us so happy!

Thrilled to hear you love the choice and we are so grateful for your feedback on our customer service team which I have shared direct right away.

All the best
Hirestreet xx

Oceniono na 5 z 5

Amazing customer service

I will definitely be using HireStreet again! There was a problem with one of my selected hires and I was contacted immediately to select an alternative. The process was so slick and efficient. I couldn't recommend using this service more - I really appreciate how attentive the customer service was especially.

14 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Jess,

Thanks so much for your review and feedback on how our team handled the issue on your order recently.

We really appreciate hearing how your order was dealt with and glad this was well received!

Lots of love,
Hirestreet xx

Oceniono na 1 z 5

Beware of delays and having to get an emergency outfit

It would be a neat service if they did their deliveries better. They cost me a new dress because they couldn't deliver on time, even though I did warn them about the fact that I had a flight to catch.
Very disappointed with how they managed the situation. I ended up having to buy a dress at full price on the day before the wedding, before my flight. They offer credit for other dresses to compensate me, but that doesn't measure up to the money I had to pay for the emergency dress (which is the same model, brand and size as the one I rented).
I don't think I'll be using Hirestreet ever again, sorry.

8 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Carla,

We are so sorry to read your review with disappointment in our service.

We use Royal Mail to dispatch all orders on a 24hr delivery tracked delivery service and as a third party courier, we are not able to 100% guarantee delivery timings on every order but we try our best to send orders out ahead of schedule where possible though sadly delays can happen out of our control.

I've followed up with the team today to check a full refund and credit was issued as a goodwill gesture - even before the order has been sent back to us. We are unable to refund monetary compensation when credit has been used on an order and I understand the team have also offered free rentals in light of these issues.

We are apologise that you been unhappy with our resolution options, I know the team are gutted the delivery did not arrive in time for your event and this has caused extra stress to you.

We review our chosen courier delivery service carefully, and I've fed back your frustrations to the wider team today.

Thanks again.
Hirestreet xx

Oceniono na 5 z 5

I am happy to give a 5 star plus to this…

I am happy to give a 5 star to this amazing company, I am delighted by their service and I will certainly continue using it. Customer service is amazing, very quick and kind responses and solutions. Outfits are so beautiful and the info provided in terms of size, fitting and pictures are so reliable.

9 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Rita,

Thanks so much for your review and feedback, we are so thankful you've taken the time to share your views and we look forward to welcoming you back soon!

Love,
Hirestreet xx

Oceniono na 5 z 5

I’m a rental convert!

I’ve used HireStreet a few times now and it’s a game changer! I love their range of choices (I find some rental services have limited options), reasonable prices and just how easy it is to return. No fussy forms! The customer service is fantastic aswell - super speedy, personable & reliable. Can’t wait to use again! Thank you so much HS!

1 września 2023
Opinia niezależna
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Odpowiedź od HIRESTREET

Hi Georgia,

We really value our community's feedback and are thrilled to read your comments, it means so much!

Love hearing how you're thrilled with the choice, we're excited to see what you rent with us next!

Love,
Hirestreet xx

Oceniono na 4 z 5

Great experience.

31 sierpnia 2023
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Odpowiedź od HIRESTREET

Hi Allison,

Thanks for your reviewed, we'd love to get your experience up to 5 stars, please do share any further feedback so we can look to improve!

Love,
Hirestreet x

Oceniono na 5 z 5

No issues

I hired two dresses, they arrived in time and were as pictured.
The size reviews were helpful, as they told me to buy my actual size for one and to size down for the other, and they were absolutely right.

27 sierpnia 2023
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Odpowiedź od HIRESTREET

Hi Lisa,

Thanks so much for your review!

Lots of love,
Hirestreet xx

Oceniono na 3 z 5

Outfits weren’t suitable or fitted…

Outfits weren’t suitable or fitted correctly. Service however was great clothes arrived in good time and it’s easy to return.

27 sierpnia 2023
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Odpowiedź od HIRESTREET

Hi Maxine,

Thanks for your feedback, sorry to hear your outfits were unsuitable this time.

We offer rental credit or exchanges on items returned unworn, so even if they are not a great fit, just drop us a message and fill in a short form and we can either send a replacement or issue rental credit to spend on our site for up to 6 months in the future.

Our team have dropped you a message now so you don't miss out!

Love,
Hirestreet xx

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