hifiheadphones.co.uk Recenzje 

1523
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I contacted HiFi Headphones through their live chat while looking at the new Audeze Maxwell 2 ANC, and the service was excellent. The person I spoke to was friendly, helpful and went out of their... Zobacz więcej

Oceniono na 5 z 5

Superb Audio Quality. The box includes four sizes of silicone ear tips, for a noise isolating seal. Hi-res playback with USB - C Dac for wired headphone. Fast delivery service from Hifi headphones. I... Zobacz więcej

Oceniono na 5 z 5

Headphones really well packaged, would survive being at the bottom of a stack of parcels in a delivery depot. Fast turnaround from order to arrival. Headphones themselves, Audeze isine 20's beautiful... Zobacz więcej

Oceniono na 5 z 5

Have bought headphones from hifiheadphones.co.uk for several years. Tend to go for AudioFly or Sound Magic, mostly cheaper end of those ranges, and they're always good, plus much better selection than... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV

Informacje przekazane przez różne źródła zewnętrzne

The UK headphone store that's serious about headphones, HiFi Headphones specialises in bringing innovative products to the UK market and providing a World class service to our customers. Offering a huge selection of headphones, earphones and related products as well as buyer’s guides, reviews, and headphone news blog, the HiFi Headphones website is the place to make an informed headphone purchase. More importantly we’re also really into enjoying music with headphones. Listening with headphones is our preferred choice while kicking back to enjoy our favourite musicians and we’re here to help you make the best headphone choice.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1523)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quality Earphones for an Excellent price

I've purchased 3 lots of earphones now with this company and grabbed an absolute bargain on each occasion, every pair were refurbished ones that really are brand new and packed and sealed like they are. And the best thing was that each pair had so much knocked off the price from the brand new ones that it was a steal, in the fact you think they're brand new. Will continue to keep looking all the time even when I don't need anymore earphones at the moment, just in case I miss out on a new bargain.

13 września 2025
Opinia niezależna
Oceniono na 1 z 5

Ripped a 16yr old off!!!

I have sent the requested details to yourself. I await your response. Thjs is the correct company.

My son ordered 2 pairs of headphones at a cost of £90 or £95 each. Realising what he had done, he sent a pair back. Never opened the packet. Just sent them back. He's 16. Saves his money for everything he wants and this pitiful company haven't refunded him. I (his mum) was the person who took them to the post office to send back. I (his mum) lost the receipt. We have been in touch with the company, several times, through their chat and website, but nothing back. Thus was most of May and June. Then we gave up. I Just feel like they've ripped him off!!!

30 czerwca 2025
Opinia niezależna
Logo hifiheadphones.co.uk

Odpowiedź od hifiheadphones.co.uk

Thank you for taking the time to leave a review. We’re truly sorry to hear about the trouble you've had with your return, and we completely understand how disappointing this must be.

We’ve looked into this thoroughly and, unfortunately, the item has not been received at our warehouse. As the return was arranged independently and we haven’t been provided with a tracking number or proof of postage, we’re unable to confirm the return or issue a refund.

In cases like this, Royal Mail requires the sender to raise a claim directly for lost parcels, and we encourage you to contact them as soon as possible to recover your costs.

If you need any information from us to support your claim with Royal Mail, please don’t hesitate to get in touch directly. We’ll be happy to help however we can.

Oceniono na 5 z 5

Superb Customer Service

I ordered some headphones rather late, hoping to receive them in time for Christmas. Unfortunately there was a problem when I placed the order which meant that I couldn’t request express delivery. I contacted the company by email and they replied straight away and Ben was extremely helpful and proactive and sorted everything out so that I received the headphones in good time.

20 grudnia 2024
Opinia niezależna
Oceniono na 3 z 5

Eh, started out cheap but got pricey after checkout

Hifiheadphones site doesnt know how to fill out customs form causing massive unessecary fees to recieve item at postal office and after 1 week of no changes to fee or attempts to rectify the problem with Posten.no i i just returned it and got a refund :)

3 października 2024
Opinia niezależna
Logo hifiheadphones.co.uk

Odpowiedź od hifiheadphones.co.uk

Hi Robin,

We are sorry that you have had a bad experience with your purchase and there has been a slight delay with keeping you in the loop while we were working to provide a solution for you. As your ticket is still open with us and we have been in touch in the meantime, we will follow up with you directly with your most recent request.

Thank you for your feedback and we appreciate your custom.

Kind regards,

Hifiheadphones

Oceniono na 5 z 5

I am addicted to this website..

I am addicted to this website... Open Box Sale... 👀... I stalk it daily... Your going to be the reason I can't cover my daughter's university fees 🤣.
On a serious note, great website, really good deals and I have got some great headphones from them!
Bookmark the website and cop a bargain!!

3 października 2024
Opinia niezależna
Logo hifiheadphones.co.uk

Odpowiedź od hifiheadphones.co.uk

Hi Lewis,

Thanks for your feedback and we are glad to have you as a customer.

Take care!

Hifiheadphones

Oceniono na 1 z 5

Faulty items, no refund, return at own cost - AVOID

Ordered headphones from them.
Arrived damaged. Contacted them, they sent a non-paid label for return.
I had to pay £12 out of my pocket to return the faulty item. I asked for them to refund this, which they declined claiming that they'd have sent a prepaid label. They DID NOT do this.

After returning the item, providing tracking, there is still no refund to be fund for the £300+ item or my return costs.

Luckily purchased through amazon, so reported them and filed a claim. Avoid at all cost, dishonest vendor.

21 maja 2024
Opinia niezależna
Logo hifiheadphones.co.uk

Odpowiedź od hifiheadphones.co.uk

Hi Ben, thanks for your review. I would just like to point out that you never reached out to us before sending your item back to us today. The reason that you have not received a refund yet is that your item was only dropped off at the post office this morning on the 7th June 2024 and we expect to receive this on/around Monday 10th June. Within our terms and conditions we ask for up to 5 working days after receiving the goods in order to inspect them before processing any refund.

You reached out to Amazon customer service who provided an unpaid returns label. Had you read the information that came with this label which says :"If you can't use the label or carrier provided by Hifiheadphones, you can send your return package using a carrier of your choice. You'll need to pay for return postage costs." you would have realised that you could have reached out to us to receive a pre-paid returns label. If you had reached out to us and explained what was wrong with your item, it may have even been the case that we could have resolved the issue by troubleshooting it. Perhaps only the firmware needs updating? Without contacting us prior, how can we possibly help?

We would have happily provided a pre-paid label for returning the goods if they were faulty. However, it is wrong to just assume you will be paid the return postage costs without even attempting to contact us beforehand.

Your Amazon claim has been put on hold by them until we receive the goods back at our warehouse and have taken a look.

Next time, please reach out to us directly if you have any issues or require assistance with a product you have purchased from us. We strive to provide an excellent service and would love to be given the opportunity to do just that.

Have a great weekend and we will follow up with you via Amazon next week once we have taken a look at your return.

Take care!
Hifiheadphones

Oceniono na 5 z 5

Noble Audio Sultan

Noble Audio Sultan. Great price, fantastic communication, and fast delivery. exactly as described, was an open box item, bit condition was as new!. Highly recommended 5☆

2 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Good customer support

I bought some Lypertek Pureplay Z7 headphones, in a reconditioned state. One bud would not pair. They replaced them without any quibble. The second pair also had an issue. Turns out the manufacturer "reset" info wasn't right and Hifiheadphones support member was able to give me the right info. Very happy now - thank you for good customer support and patience.

22 lutego 2024
Opinia niezależna
Oceniono na 2 z 5

Poor customer service.

Purchased an item, messaged on the day asking to cancel as I had purchased the wrong one. Message saying they were closed and called and got same message. When they returned 2 weeks later, they have refunded but refused to refund shipping as I apparently did not try hard enough to contact them before it was shipped. Will not use again, awful customer service.

10 stycznia 2024
Opinia niezależna
Logo hifiheadphones.co.uk

Odpowiedź od hifiheadphones.co.uk

Hi SImon, I'm sorry that you are dissatisfied. We were not closed as your order was sent out. I am happy to check for any prior contact, but there is no record of a call from your mobile number. I have asked you for any other details which may assist but you have not responded.

Oceniono na 5 z 5

10/10 Customer Service

I've recently had some issues with a headset that I bought, through no fault of hifi.

The return/warranty process has been second to none. Prepaid labels sent to me and same day helpful responses. It's rare to find a company with such incredible customer service nowadays, but these guys are completely nailing it!

2 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great open box purchase

Great product. Open box with decent discount. Came as new with no marks. Very pleased. Quick delivery. Good packaging and email updates along the way. I would order again from them definitely.

24 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic audio shop

Great audio shop with really fair prices and great selection. Their discounts during their seasonal sales are consistently good and well worth looking out for. Lightning fast delivery too, everything well packaged.

6 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

4th order from this firm.

Just had my 4th purchase from this firm. Etymotic EVO’s and had them delivered in less than 24 hours. Well packed. Kept up to date with order process and delivery. Highly recommend.

5 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Quick efficient return

Although things didn't work out with my order and I needed to return it, this company was a pleasure to deal with. Efficient and clear communication throughout, and you can tell they place importance on customer service. The Maoam sweets in the box are a nice touch as well!

29 czerwca 2022
Opinia niezależna

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