heylo Recenzje 

1407
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

It might be wise to look into what is happening with Heylo at a structural, financial level. Parts of the larger company have gone into administration. Do check for yourself before buying a shared own... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Saba Gul was such a great help in getting the flat sale over the line - without her it simply wouldn't have happened! Her calmness and ability to work constructively with other parties really made the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept o... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma zarządzająca nieruchomościami
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  3. Siedziba firmy

Napisane przez firmę

heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,1

Wszystkie recenzje

(1407)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 34

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Accounts Department - Abysmal!

Speaking to someone in accounts is nothing but impossible. No response to emails or calls. Been trying to simply change my direct debit date. Paid additional payments which they did not lodge on my account. Should be in credit by a month but they are saying I am not. Proof of Bank statements given. Still unresolved! Awful customer services.

7 lutego 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Avril,

We are very sorry to hear about your experience trying to speak with a member of our Credit Control Team.

This is not the standard of service we aim to provide, and we take your concerns very seriously.

I understand that a member of our Customer Service Team has now reached out to you and that the issue has been resolved.

Thank you for bringing this matter to our attention.

If you have any further issues or queries, please do not hesitate to contact us again.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Thank you Natasha

I’ve just started the resale process with Heylo and have needed some paperwork generated with urgency. Natasha has been absolutely fantastic this week and pulled out all the stops to help ensure that my buyer was approved quickly. Natasha helped me to obtain the required information from my buyer and her communication with me has been fantastic. Thank you so much, I really am very grateful!

6 lutego 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Reviewer,

Thank you for your kind words!

We're so pleased to hear that Natasha provided fantastic support and ensured a smooth process for you. We'll be sure to pass on your appreciation.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Fantastic experience with Heylo Housing!


I had a fantastic experience with Heylo Housing! The shared ownership process was smooth, transparent, and well-explained at every stage. The team was professional, supportive, and always available to answer my questions. They made the journey to homeownership so much easier and more affordable. I would highly recommend Heylo to anyone looking for a reliable and efficient shared ownership provider.

18 stycznia 2025
Logo heylo

Odpowiedź od heylo

Dear Bil,

Thank you for your wonderful feedback!

We're so pleased to hear that your shared ownership journey was smooth and well-supported.

Our team strives to make homeownership as easy and accessible as possible.

Warm Regards,
The Heylo Team

Oceniono na 1 z 5

Heylo attend to emails after 1 day or…

Heylo attend to emails after 1 day or 2. But their solicitors take forever getting things done. They also raise the prices to way above the ongoing rate. My house is going for around £1100/month but Heylo is trying to charge us £1700/month for this house. This is delaying our buy back process which has now been ongoing for around 3 months.

Until then they will keep getting the higher rates so it's almost like they're doing this on purpose. I'm not sure about doing business with them in future.

29 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Yasin,

Thank you for your feedback.

We’re sorry to hear about your concerns. At Heylo, we take all feedback seriously and are committed to providing clarity and support to our customers.

We have reached out to you directly to explain how your rent is calculated and to address any additional concerns you may have. We are now actively looking into the issues you've raised and will be in touch shortly with further updates.

If you have any further questions in the meantime, please don’t hesitate to contact us at resales.staircasing@heylohousing.com or by calling 020 3744 0415.

Our offices are open Monday – Thursday 9am – 6pm and Friday 9am-5pm.

Best Regards
The Heylo Team

Oceniono na 5 z 5

Fast and efficient

Fast and efficient . Pleasure to deal with.

24 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Agnese,

Thank you for your feedback!

We're delighted to hear you found the process fast and efficient.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Heylo-Ewan

Ewan helped me massively with my experience with Heylo. I couldn’t fault anything from him whatsoever. He was very efficient and quick with his replies which was a massive help. If it wasn’t for his help I wouldn’t be in the position I am now having been successful in getting myself on the property ladder. Thanks again for all of your help and assistance!

27 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Nathan,

Thank you for your wonderful feedback!

We're delighted to hear Ewan made such a positive impact on your journey with Heylo. We'll be sure to pass along your kind words to him.

Congratulations on getting onto the property ladder!

Warm Regards,
The Heylo Team

Oceniono na 4 z 5

Ewan @ Heylo did a professional job but…

Ewan @ Heylo did a professional job but unfortunately we didn’t proceed through the process due to other reasons not related to Heylo .

21 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Peter,

Thank you for your feedback!

We're glad to hear that Ewan provided professional service, even though you didn't proceed with the process.

Warm Regards,
They Heylo Team

Oceniono na 5 z 5

We are very happy :)

We encountered a few hiccups during the process, which were no fault of Heylo but rather due to other companies involved.

However, Rachel and Joshua were outstanding in resolving these issues quickly and efficiently. Joshua consistently delivered on his promises, ensuring everything was done as and when he said it would be. Rachel truly went above and beyond, helping us secure the property of our dreams.

We are incredibly grateful for their support and dedication throughout the journey.

17 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Karl,

Thank you for sharing your experience!

We're sorry to hear about the hiccups you encountered, but we're thrilled that Rachel and Joshua could resolve them quickly and efficiently.

Your kind words about their dedication and support mean a lot to us.

Warm Regards,
They Heylo Team

Oceniono na 5 z 5

Reliable Rachel…

I’ve recently just helped my disabled brother complete on a new flat with Heylo. The experience has been incredibly stressful ( due to other parties), but dealing with Rachel has been like a breathe of fresh air. I call her reliable Rachel because she always answers her phone, always responds quickly to emails and when she says she’s going to do something, she does it. I know she put a huge amount of time and effort into the process, constantly chasing people to get things done and I honestly don’t think it would have happened without her input. Thank you so much Rachel

10 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Elaine,

Thank you for sharing your experience!

We're so glad to hear that Rachel was able to make such a positive impact during this time.

Your kind words about her dedication and reliability mean a lot to us.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Excellent Heylo!!!

The partnership with Heylo was wonderful. The most surprising and beautiful was the gift we received shortly after we moved to our new home.

We would like to take this opportunity to thank you very much to all of the team from Heylo for everything you have done for us and we appreciate it in you.

Additionally, it is worth mentioning that you have an excellent and very organized team. Thank you so much!!!

Kind Regards,
Iwona and Marcin.

25 grudnia 2024
Logo heylo

Odpowiedź od heylo

Dear Iwona and Marcin,

Thank you for your lovely message!

We're delighted to hear that you had a wonderful experience with Heylo.

Your kind words about our team mean a lot to us.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Brilliant throughout

Heylo contributed massively to the completion of our first home going smoothly, we completed on time which is rare with new builds and in the lead up to Christmas as well. We recieved a lovely hamper from them as well, nice touch!

25 grudnia 2024
Logo heylo

Odpowiedź od heylo

Dear Josh,

Thank you for your kind words!

We're delighted to hear that Heylo played a significant role in ensuring your first home completion went smoothly and on time.

We're glad you enjoyed the hamper too.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

A heartfelt thank you to Ewan Keenan…

A heartfelt thank you to Ewan Keenan and the Home Reach team for turning my dream into reality! The service was exceptional from start to finish, exceeding all my expectations. I’m truly grateful and highly recommend their expertise to anyone.

2 stycznia 2025
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Eranga,

Thank you for your wonderful review!

We're delighted to hear that Ewan and the Home Reach team provided exceptional service.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Very happy with services

Very happy with services

20 grudnia 2024
Logo heylo

Odpowiedź od heylo

Dear Ramune,

Thank you!

We're so pleased to hear you're happy with our services.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Very helpful

Very helpful. Moved the completion along smoothly.

23 grudnia 2024
Logo heylo

Odpowiedź od heylo

Dear Ben,

Thank you for your feedback!

We’re so glad we could help ensure a smooth completion process for you.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

A great experience from start to…

A great experience from start to finish. Would thoroughly recommend Heylo

18 grudnia 2024
Logo heylo

Odpowiedź od heylo

Dear Reviewer,

Thank you for your kind words!

We're delighted to hear you had a great experience with Heylo.

Your recommendation means a lot to us!

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

Life Changing

To Rachel Baker @Heylo:

I wanted to say how grateful I am for you facilitating the shared ownership of our new house. We are over the moon and without sounding soppy, it is truly life changing for us – to have the security of partial ownership vs the last 15 years of renting, is amazing and very much thanks to you. The house is great, the neighbourhood is great, and we’ve had a really good Christmas so far.

I also wanted to say that your recommendations of Simon at the Mortgage Brain and Charlotte at Trethowans were spot on – two really good people who pulled out all the stops to get us in by Christmas.

27 grudnia 2024
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Jonathan,

Thank you for your lovely review!

We're thrilled to hear that Rachel could facilitate such a life-changing experience for you.

It's wonderful to know that you're enjoying your new home.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

First time buyer

First time buyer, everything was made easy and simple to do. Kept in contact the whole way and helped with anything needed

20 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great experience

We were very impressed with speed and quality of service by Heylo. It was ours first journey and level of help we received was simply brilliant. We would highly recommend to anyone that wants to get on the property ladder.
Also thank you for hamper gift it was unexpected and very nice.
Marcin, Iwona

20 grudnia 2024
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Marcin,

Thank you for your lovely review!

We're thrilled to hear that your first journey with Heylo was brilliant and that you appreciated the hamper gift.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Oceniono na 5 z 5

We’ve recently moved into our first…

We’ve recently moved into our first home with Gleeson and heylo, our experience was extremely stress free. As a joiner I’ve been very impressed with the workmanship and can’t fault it, wouldn’t hesitate to use them again if we were to ever move

20 grudnia 2024
Opinia niezależna
Logo heylo

Odpowiedź od heylo

Dear Reviewer,

Thank you for your fantastic review!

We're delighted to hear that your experience with Gleeson and Heylo was stress-free.

We appreciate your kind words!

Warm Regards,
The Heylo Team

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