The Hertz Corporation Recenzje 

How about £53.72 for 3 hours and 42 miles. Last week paid £63.50 a day unlimited mileage for a larger van.
Only did rental as only way to get large purchases back from Homebase.
Guess what I've deleted the app. I'll only use Hertz again if I have no other option.

Do I have to give one star, or can I give minus points? Utterly awful company.

after moving address a year ago, my license and billing information had to be updated both physically and on the hertz system which is fair enough.. my account with hertz wouldn't allow me to book because of this and so after speaking with a customer service agent they advised me to create a new account with a new email as she had now wiped all the information hertz have for me on the system. I did this, sent a pic of licences, provided new billing information, everything matches, great! she advised to call back as they have to perform identity checks (even though they send you a booking confirmation giving the impression this is all handled..). I rang back and spoke with another agent who advised that everything was okay with my account, and i said the literal words 'so when i get to the van there will be no issues and I won't have a last minute cancellation?', to which the agent responded 'yes, everything will be fine'. I drove to the local hertz pickup point and promptly wait for a code to be sent to me, only to have a text saying that I've failed the identity check and i wouldn't be able to rent the van... even after double checking this wouldn't be a problem. at this point i've committed to helping someone move house so to be told at the very last minute i couldn't have the van has thrown my whole weekend into chaos. The agent i rang to deal with this advised me that it was 'the system' and there's nothing I/her could've done. no manual overwriting, no supervisor to talk to, nothing. At this point £120 has left my account for a van I'm not able to use and have to pay to rent another van which puts me further out of pocket. The amount of inconvenience this has caused is unbelievable. another agent advised that I would receive the money back within 3 days which I'm waiting to see if this was the case and has also advised that the agent who 'double checked' this wouldn't be a problem, actually didn't check properly and do their job correctly. shocking setup of a company, no real department to log this complaint with and the amount of hassle I've now had to go through to rent another van last minute has been very very stressful and put me further out of pocket. DO NOT USE THIS COMPANY.

Hert 24/7 van hire is terrible, I'm not sure what happened, I used to use them a lot and it was really useful. However, my license expired so I rang up to upload my updated one, I was asked to email it to the customer service email so it could be actioned, i did, a month later nothing, I've emailed multiple times and have no reply. im cancelling, its beyond terrible, ill be using a local van hire company instead.

Terrible, two days after I used it they suspended my account. The said my licence had expired, it has another two years to run! Went onto the website sent another photo of my driving licence clearly showing the expiry date. Still suspended. No response to my four emails. I will now cancel my membership, if I need a van I will go to a proper hire company who know how to treat their customers.
Just been on their website to cancel my membership, can’t do it, I have to contact customer services. There is no option on the message menu to talk to someone.
Absolutely disgusting service.

Worse service you can imagine. Paid own money at the petrol station where their fuel card has been refused. I have been advised to email the customer support but nothing happened. Hey, hertz, when I receive my money back or should I file a small claim to the court

Absolute rip off. I used hertz 24/7 van hire from my local B&Q got charged all manner of hidden extras. Hourly rate charge, Mileage charge, late drops off charge (13 minutes late) and couldn't use their fuel card at any garage other then esso or BP so I had to pay for it on my own card, hence the 13 minutes late drop off. All.in all be very aware they rip people off. Go to your local van hire and get it cheaper and probably for all day hire instead of my 2 hour hire. I'll never use this company again. They must earn a fortune doing this !!

If I could do a minus score I would. 15 minutes before hire due to start I received an email saying that my booking had been cancelled. Reason for this, which I found out after waiting 15 minutes on hold - my name and address don't match with their database!! I spelt my name/address out to the guy, he replied "yeah that's what we have and I can see it all matches your license but our security check said they don't"
Absolutely shocking service. Had to sort out another van as I was picking goods up at a prearranged time.
So not only do I have to wait 3 to 10 days to get my money back, I have the added expense to deal with.

Hertz by name, hurts by nature.
Booked a van for a 6AM start. Got there 5 mins before scheduled pick up. Van ready and waiting. Twenty mins later, still no access code received to unlock the vehicle.Returned home as no-one to call as their lines don't open till 7am.
On the way back I got several messages asking to complete forms to validate the booking (it was already validated).
Then got another message to say a new booking slot has been arranged and it would be ready at 07:15 along with the access code. Code came through at 7AM.
Obviously, went to pick it up but as it was now the start of rush hour, the 40 minute drive in the van turned out to be an hour, each way!
This left us no time to complete what we required the van for.
I should bill them for my fuel and time costs, but not that bothered as definitely wont be using these again,nor recommending them.

Avoid this company, better going with a reputable van hire company where costs are as advertised. I booked a van, arrived to collect only for pin not to work and unable to open it. Called to be told they would need to move location despite other vans being right there on site. Inconvenienced by having to drive further out to finally get a van, only to find more damage on the van than on the damage sheet for a start - took photos at the start of the booking. Had to refuel as it was low from the start, only 1/4 tank when I’ve already driven even further out from my destination thanks to Hertz! So no shell garage nearby so filled it up opposite pickup location & called hertz to be told to email a receipt to get a refund. Yet still waiting a week later despite being told 3 working days for a response. Almost £100 (£94.66) for 2hr 11min use?! Absolute Rip off !

Rented a 24.7 van.
Worst condition van I've ever seen. Previous user left it in a horrid condition, even a tissue with blood on it. Still waiting for Hertz customer service to respond for over 1 month.
Horrendous customer service

Hertz corporation, the most incompetent business I have come across in 30 years of doing business.

On three occasions, have attempted to use the 24/7 service. Both of which failed miserably due to lack of guidance and communication from the 'service'.

They do not update the customer with hire details, which in the most recent case resulted in my booking was cancelled as they did not send the pin to unlock the van. Trying to contact a human at the contact centre to understand what is going on is almost impossible. Yes, automation is great for costing, however not with a new service/model (24/7) which is renowned to fail.

Additionally, what kind of corporation does not have a complaints department? It is an absolute shambles of a business and I will be sure to share my experience across my articles, Instagram and Twitter and the market.

Dreadful service. Complex to set up an account which says "join for free" on every page but charges a £3 membership fee which you have to remember to cancel or it will automatically renew. It says if you cancel within 14 days contact customer service and you can get it refunded but customer service do not respond to emails.

Van had loads of damage not on the check sheet, message received via the app was someone will call, it's been 2 weeks and they haven't.

Worst of all, the load capacity was smaller than advertised so the stuff I was trying to move didn't fit. Again, no response from customer service.

Will never use them again, better to pay a bit more and use a regular van rental company.

Useless please stay away... customer service experience is the worst i have ever seen

I booked a van 3 weeks in advance and provided all the necessary photos. My booking was confirmed. 10 minutes before the pick-up time, when I was already at the pick-up location I got a text message saying that my booking was pending as my selfie photo was not accepted. It looked like they were sleeping for 3 weeks and they realised this issue only 10 mins before pick up time. As time was crucial, this message messed up my day. After I resent the photo, I tried to call them to speed up the process. They needed 12 minutes to pick the phone and they needed more than 30 mins to approve the selfie photo, confirm my booking and send the code to open the door. Of course this delayed everything, and therefore I returned the van later than the original drop off time. After I returned the van, I got the invoice which shows that I was charged for overtime. Absolute rubbish and careless service. I will never book with Hertz 24/7 again.

Avoid this company. Simple. Its much easier to rent using other companies for peace of mind and for the level of service you pay for.

In summary, during my booking the van locking mechanism stopped working and left me and my wife stranded for several hours at the services. Due to this we had incurred extreme inconvenience and cost which Hertz were made aware of.

These things happen, but I never expected the unacceptable service which I face in getting this matter resolved.

I had no response to my complaint regarding the above for a whole month at which point I got an automated email stating they have logged the case - just a way to buy time really. I'll probably get another automated email following this review stating they will look into it - a load of nonsense!

To make matters worse, I received a parking fine from the service station due to overstaying the car park time limit as a result of the van breaking down. I called Hertz to discuss this and was told it would be dealt with and I would be updated. Hertz are 100% liable for this as we would not have overstayed if the van did not break down. I have now been charged an admin fee from Hertz of £42 to deal with this fine despite it not being my fault as Hertz own system failed. How can a customer be charged from the company to deal with a consequence of their own Hertz van failing!!?? They were quick to take this payment but not to help me.

I have made several phone calls on this issue with the call handler stating they will escalate to the ‘relevant team’ and no one has updated or got back in touch. See timeline below:

05/03/2022 – this was to get the matter resolved on the day of the booking.
30/03/2022 – this was to understand why I had not received any responses to my complaint or emails asking for updates. I also raised the issue that I had received a parking fine. The call handler could not see that previous emails had been linked to my case and stated she would escalate to her manager, and they would respond to me the same day or the next day via phone call.
04/04/2022 – I am still awaiting to hear back but no update. 40 minutes later I receive an email stating that my complaint has been received an allocated.
13/04/2022 – I receive an email stating I face an admin fee and £42 is withdrawn from my account. This is despite not having received no updates on the parking fine from this ‘team’ that are dealing with my case but are happy to take money out of my account. Again, the call handler states they do not know who is dealing with my case and are escalating to the ‘team’. I also requested to be contacted and updated on this matter via phone call as previous call handlers have stated this, but nothing has occurred from it.

So as you can see, almost 2 months after my booking I am left feeling frustrated and out of pocket. Looks like I will be taking them to trading standards soon as they clearly don't care about the customer.

Back to my original statement and what other reviewers are stating, just avoid them as its not worth it and go with a alternative instead who offer the same product at competitive prices but with the customer service we all have the right to expect when paying our money to use this service.

Hertz - don't respond with a generic response that you will deal with it because I have had enough of this merry-go-round.

I hope this review helps!

I registered for the service, downloaded the app and booked a van. Took a long time, but job done I thought... But then I later got an email saying my application to join had been rejected (reason not specified - just a brief reference to an identity check) and that Hertz had cancelled my booking. I have been a Hertz Gold customer for over a decade. I have a clean UK licence (>20years, no points), good credit history. Nonetheless, the email said I had to write to them (not email, not call, WRITE!! As was popular last century). The email didn’t say what I was supposed to put in my letter, and they wouldn’t disclose any details on the customer service phone line either. Perhaps a lock of hair? A tooth? Needless to say I won’t be able to hire a van this week as planned. Joined Enterprise car club instead (they have vans and more convenient locations).

Beware ! No fuel card in the van and under the quarter of a tank when I picked it up! Called in and was asked to top up myself and send the receipt over for a refund! And to make sure it’s over quarter of a tank when I return…..Numerous emails to them with the receipt attached and no reply will not speak to you on the phone as everything is via emails that they just ignore……shocking service, vans serve the purpose however they are not looked after. I’ll not be using them again and will hire a van elsewhere in the future. What I thought was a convenient way to hire a van for a couple of hours has turned out to be expensive (as I’ve seen no refund of the extra fuel I put due to no fuel card being present.

Hired a van unfit to be on the road, more hits than the Beatles struggled to close the back door. Then went to fuel it and was told it had been involved in a fuel drive off, called t the helpline to be told to pay for the fuel and claim it back. Complained and have heard nothing back. AVOID!!!

Paid £15 for 1 hour, great right?
Wrong, returned the vehicle 8 mins late (as it kept locking me out). So got charged ANOTHER £15.
Vehicle was returned at 10pm so noone waiting.
Took 2 months to get a response.
Very petty, for the sake of £15 I will never use them again.