Hertz deceptive booking practices
I booked a car for 7 days, but picked it up a day late, after being told my reservation would be held for 24 hours. I was told when I picked it up at BZN airport that the total charges would be reduced by one day when I dropped it off. When I dropped it off it wasn’t automatically updated as initially told, but the agent assured me that it would be adjusted down within hours to reflect the actual number of days. I noticed that my credit card was charged the full amount so I called Hertz and they said they would correct this within 24-48 hours, but nothing changed. I called Hertz again and they said this particular location was a separate franchise and it would be handled directly by them. I called a direct line to BZN Hertz and was told the manager was off for Labor Day and it would be looked into. Four days passed and no response, so I called them again. I was informed this time that I had booked a weekly rate ( not transparent to me ) and that the total stands as is. This is blatant deception when I followed the instructions online it asked me how many days with NO mention of a weekly special rate. I was also misinformed by Hertz representatives that this WOULD be adjusted down by 1 day. This isn’t the first frustrating experience that I’ve had booking with Hertz, but it is the LAST for sure. They do NOT know how to treat their customers.