HDIS Recenzje 

6968
•
Wynik TrustScore: 2 na 5

1,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I first called to inquire about product I was told they could send a sample AFTER insurance was verified, which I finally received. I liked the brand and seemed much better than what my mom had been g... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Need to return these. Leg elastic way too tight--cuts off circulation. Couldn't reach customer service representative on the phone. Need a return label. Tried only one pair with a clean pad insi... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Not overly impressed so far. Started using this company in February of 2024. First order seemed smooth enough. That being said, getting another order has been a nightmare!!!!! 12 times my doctor o... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Customer service is extremely rude and refuses to send my son's order. All we told them was he needed small instead of extra small. For a month it's been back and forth between HDIS and our Doctor wit... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z bielizną
  2. również w kategorii:
  3. Dostawca sprzętu dla osób z ograniczoną mobilnością
  4. Platforma sprzedażowa online
  5. Sklep z witaminami i suplementami

O HDIS

Informacje przekazane przez różne źródła zewnętrzne

HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging.

HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(6968)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

My aunt Bonnie Fields ordered over $100…

My aunt Bonnie Fields ordered over $100 worth of underwear and other products about a month ago for her and her sister Geraldine Harris. The lady who originally took the order was SO nice and helpful, told her that she was also sending out a box of samples of other products to try such as bed pads, wipes etc, which never came. My Aunt called back to ask about it and was treated rudely by a man that she spoke with, like he was annoyed that she was calling. First said we had already received the package on Aug 19, which we didnt, then said it was tracked somewhere in Oklahoma. Told her he would resend, but if we didnt get it this time they would not send again. So rude! You lost what would have been a great re-ordering customer.

3 września 2021
Opinia niezależna
Logo HDIS

Odpowiedź od HDIS

Hello Ms. Owens, I apologize for this experience, it is our goal to treat our customers as family and we offer a 100% Satisfaction Guarantee. I am going to have a member of our customer service team reach out to you and hopefully we can get this corrected! The orders that I'm seeing in our system do show as confirmed delivered by the carrier - and we want to make sure that you have the product and are taken care of. Thank you. -The HDIS Team

Oceniono na 1 z 5

So far I will give HDIS a ZERO or…

So far I will give HDIS a ZERO or below. I have been trying for over a MONTH to get supplies from them but they keep playing paper tag with my doctor's office. I am approved to get supplies thru medicaid however they keep saying that my Dr. Is not filling in icd code and I'd #. I personally watched my Dr. Fill the form out correctly during my last appt but HDIS still says that they didn't do it correctly. I then spoke to my dr.s nurse the second and third time and she even read the icd codes and I'd # off to me that she put on the form. HDIS STILL refuses! Not a reliable company, I can see already. If not taken care of this week I will find a company that knows what they are doing. Ps, I am not the other Tony listed that gave HDIS a positive review. I am Tony Sprouse and I will give HDIS a below zero. They have beyond ticked me off!

29 lipca 2021
Opinia niezależna
Logo HDIS

Odpowiedź od HDIS

Hello Tony, I am sorry for your experience and frustration. We try to make the eligibility process hassle free and it's clearly not the case here. I am forwarding your review to our Medicaid team management, and hope that they will be able to get this straightened out and expedited for you. Thank you for making us aware of this issue and I hope that we can make it right for you. Sincerely, the HDIS team

Oceniono na 1 z 5

This is a great service

This is a great service, it helps thousands , who couldn't do it on their own. However to use "shame of buying " these products to get more business is disgusting to me! Such a great service , seems you could find a way to advertise without shaming people ! Come on , how much do you pay these people, and you get shame?

30 czerwca 2021
Opinia niezależna
Logo HDIS

Odpowiedź od HDIS

We understand that incontinence is a sensitive issue for many, and we never intend to make any one feel ashamed regarding the condition. On the contrary, we hope to help people live life to its fullest, without having to feel any worry about an accident occurring. Many of our customers appreciate keeping their “private business private” and that is why we offer discreet delivery.
At the same time, we also sponsor various non-profit agencies and nurses associations to create more awareness around incontinence. People often suffer through their incontinence without seeking help. Many people are more willing to talk to us about their incontinence than they would their doctors, or their own family.
We appreciate your feedback and it is valued. We apologize that the commercial struck the wrong chord with you. Our goal as a company is to treat our customers as family, and give them the dignity they deserve to enjoy each day without worry.

Oceniono na 4 z 5

On time when they send you a tracking…

On time when they send you a tracking number to your email account accept Medicare or State insurance also had help by my daughters case manager get the rest of her medical supplies my daughter is completely disability.

18 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Super fast delivery

Super fast delivery. Products are the best with a wide variety of choices and prices. . Always money back guarantee, I've never had to return anything. Samples are always available if in doubt. I'll definitely continue to order from HDIS

15 czerwca 2021
Oceniono na 1 z 5

I have been trying to order 3xL…

I have been trying to order 3xL Reassure over night underware but you do not carry them any longer. I need them so I am looking at some other places Sorry business lost.

16 maja 2021
Logo HDIS

Odpowiedź od HDIS

Hello, We think we can help with information, and possibly a replacement product. We do still carry the Reassure 3XL Overnight Underwear in stock, but it is not currently in stock due to delays in the present supply chain conditions. You can give us a call at 1-800-269-4663 and a friendly customer service expert would be glad to help answer any questions you may have and help find a replacement product. We do carry a 3XL in the TENA brand. The Reassure 3XL should be available again at the end of June 2021. We are sorry for this inconvenience and hope to be back in stock sooner if possible. Thank you.

Oceniono na 1 z 5

Incontinent underpants I bought are…

The incontinent underpants I bought are no way a large. They come up maybe half way over the belly......IF I'M LUCKY. Extremely disappointed. Will not buy anything again.

15 maja 2021
Logo HDIS

Odpowiedź od HDIS

Hello, at HDIS we do have a Satisfaction Guarantee and we'll have a customer service representative reach out to see if we can help find a better fitting product. Thank you for your feedback and we hope we can make it right for you.

Oceniono na 5 z 5

Pleased customer review

HDIS carries a broad selection of products including what we need. Ordering is easy with product descriptions accurate. Shipment is prompt. Prices are reasonable. We're very satisfied working with HDIS.

27 kwietnia 2021
Oceniono na 5 z 5

THANK-YOU HDIS!!!! 👌BEST CUSTOMERSERVICE IVE HAD IN 20 YEARS!!!!

I was impressed with your product. I wasvrecently diagnosed with Epilepsy and seizure disorder. My Seizures are mostly Gran Mal & “come on” without warning and quite had been happening in bed while sleeping. Thus we all know the end to the end or shall we say beginning to my life changer with Reassure! They are comfortable, fit nice you’d never even know you had panties or these the whole time wearing them! Thank-you HDISAT 55 years age old I’m not at all one bit embarrassed to half a pair on either! 😀👍

25 lutego 2021
Opinia niezależna
Oceniono na 2 z 5

I received a order for REDUMLS…

I received a order for REDUMLS underwear. They don't look anything like the ones in the book and are two dam large and fit light a g string. Very little coverage in front and back, I will not be buying from this jip joint . I dumped your product in the trash. Mike M.

9 lutego 2021
Opinia niezależna
Logo HDIS

Odpowiedź od HDIS

Reassure products are backed by a 100% satisfaction guarantee. Our customer service team would be glad to help you find a product that does fit just right and work for you. You can reach the HDIS Customer Experts by calling 1-800-269-4663 during regular business hours. We could even send you some free samples of various types and sizes to make sure you are getting proper coverage. https://www.hdis.com/satisfaction-guaranteed

Oceniono na 5 z 5

Unmarked Box

My mom likes your products. I like how you conceal everything in an unmarked box. It makes buying so much easier than going into a grocery store and getting a young man staring at me at the checkout table.

4 lutego 2021
Oceniono na 5 z 5

Great Customer Service

My first experience with your Customer Service people was wonderful! All my questions were answered clearly and with genuine concern. She was even humorous... so nice these days!

12 grudnia 2020
Oceniono na 5 z 5

Superb Company!!

I've been with HDIS for many years. Superb customer service & delivery. Quality products! I will continue to refer anyone in need of their business.

10 listopada 2020

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