Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Zobacz więcej
Lokalizacja
Zmień lokalizacjęHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Zobacz więcej
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Zobacz więcej
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Zjednoczone Królestwo
- 03330339985
4,6
Doskonała
384 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
On line versus store booking
I find it strange that when you book online, when you go into a store, they cant help with queries, because they cant access the information.
This was unhelpful
19 lutego 2026
Really user friendly website
We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!
26 lutego 2026
Both girls a pleasure to speak too!!
The girls on both calls I had to make were amazing! So helpful ,I swapped my hotel twice and nothing was too much trouble .they were friendly ,we were laughing and joking through the whole call while also being professional .both lovely girls
14 lutego 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Pleased with the booking, but an avoidable error.
Having seen a holiday in a shop window, I looked it up the next day online and was delighted to be able to book it.
On the downside my first attempt at the booking was not completed and I was instructed to either’ try again, contact us or wait to be contacted’ which was a little confusing. I chose to ‘try again’ and was successful, however, my payment for the first attempt had successfully been taken so I ended up making two, full cost payments. Staff from Hays Travel contacted me immediately and put a refund in train but this felt an avoidable error with confusing instructions.
21 lutego 2026
Odpowiedź od Hays Travel - Website
Good morning Mr Lloyd,
We appreciate you bringing this to our attention. I apologise that your web booking was confusing and resulted in duplicate payments. I have noted your comments about the unclear instructions and we will review our processes to improve the booking experience.
Thank you for your feedback,
Rebekah
Don't use Ryanair
Don't use Ryanair. Hays itself excellent service from Joe at Warrington branch,and no problems previously booking here.The person I dealt with at call centre needs a medal for his professionalism and patience.
9 lutego 2026
Odpowiedź od Hays Travel - Website
Good Afternoon Raymond,
Thank you for your review.
We are sorry to hear you had issues regarding the Ryanair flight system and we can understand this may have caused you frustration.
However, we are very thankful for the comments you have made for the members of staff you had encountered.
We take all feedback on board from our customers and we thank you again for taking the time to provide comments on your experience.
Kindest Regards
Megan
Customer Services
Fantastic staff!!!!
From start to finish, Hays staff was so helpful and friendly. From staying in touch about any changes that happened. To helping with any questions I had.. will definitely book with Hays again in the future
7 czerwca 2025
I would not recommend Hays at all
I would not recommend Hays at all!
Booked a cruise via them went to cancel my booking after 36hrs. I’ve lost my deposit, you get no cooling off period!!
When I spoke to customer service it’s in the small print of t&c… so my fault as I didn’t read it!!!
9 lutego 2026
Odpowiedź od Hays Travel - Website
Good Afternoon,
We’re sorry to hear that you’re unhappy following the cancellation of your recent booking with us.
As stated in the terms and conditions accepted at the time of booking, cancellation charges apply from the point a reservation is confirmed. Therefore, there is no cooling-off period during which these fees can be waived. We understand this may be frustrating and appreciate the opportunity to explain how the charges are applied.
We truly value customer feedback, as it enables us to review and enhance our services. Thank you for taking the time to share your experience with Hays Travel.
Kind regards,
Megan
Customer Services
I have been looking for a short city break
I have been looking for a short city break away and came onto hays travel’s website and found so many great deals my jaw dropped and I knew I had to book with you guys! My booking process was so easy everything was so simple and got it done with no hassle!
15 lutego 2026
Booked this holiday online at a great…
Booked this holiday online at a great price. When I visited my local Branch they were unable to find the holiday on their search sites. I went on a live chat online and again they could not find the Hotel. The representative even phoned me and had tried to search all sites without success. I am very pleased with the Holiday I booked but don't understand why your Office could not find it.
8 lutego 2026
Booked online which is easy
Booked online which is easy, had a query and called customer service. They were very helpful and rectified my problem straight away.
14 lutego 2026
Great travel company.Highly recommended.
6 lutego 2026
Doświadczenie Trustpilot
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