Hays Travel - Website Recenzje 

383
Wynik TrustScore: 4.5 na 5

4,6

High Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Zobacz więcej

Oceniono na 5 z 5

Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.

Oceniono na 5 z 5

Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Zobacz więcej

Oceniono na 5 z 5

The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Zobacz więcej


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Zjednoczone Królestwo

  • 03330339985

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

383 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(383)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 122 494

Napisz recenzję
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Oceniono na 5 z 5

All good, what's not to like?

Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company. I'm a repeat customer and I have always found Hayes to be very helpful and easy to deal with. They basically do what hey say they will when they say they will. Their staff are courteous and genuinely seem happy to assist you. What's not to like!

30 lipca 2026
Oceniono na 3 z 5

I couldn't fault the ladies in the…

I couldn't fault the ladies in the travel agency but the holiday we were looking at was £200 cheaper online than it was in the shop. Doesn't really encourage people to come in to the shop. I used the Hucknall branch

11 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Justin,

Thank you for your review and for your kind words about the team in our Hucknall branch. I'm sorry to hear there was a price difference between the holiday in-store and online. Prices can sometimes vary due to supplier updates and live availability, but I completely understand your frustration. We value all of our customers, regardless of how they choose to book, and appreciate you taking the time to share your feedback.

Many thanks,

Rebekah

Oceniono na 5 z 5

Easy to use the app

13 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Lisa,

Thank you for your feedback - it's great to hear your find our app easy to use!

Many thanks,

Rebekah

Oceniono na 3 z 5

Easy process with a better price than…

Easy process with a better price than virgin directly

I've still not received my confirmation and had no indication when this will be received which I find poor. I have rang up and asked and the lady wasn't very helpful and didn't give a time scale and I've also emailed

26 lipca 2026
Oceniono na 5 z 5

So far so good

So far so good, first time, you want the balance a bit early though, more interest for you

25 lipca 2026
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Odpowiedź od Hays Travel - Website

Hi Dean,

Thank you for your 5 star review. I'm happy that your first experience with us has been a positive one so far. I appreciate your comments regarding the balance payment date. We ask for final balances when we do to ensure our suppliers are paid on time and everything is in place well before departure, helping your holiday arrangements run as smoothly as possible.

Have a brilliant trip when the time comes :)

Thanks,

Rebekah

Oceniono na 5 z 5

France

Nice and simple
A d reasnoble priced

15 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Sean,

I'm pleased you found finding and booking your holiday nice and simple, and you are happy with the price! Have a great time in France!

Thanks,

Rebekah

Oceniono na 5 z 5

Its the first time that I have used…

Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question plus a very friendly person 😀

12 lipca 2026
Oceniono na 4 z 5

Paid via app, but no booking shown

Everything looks good, but I couldn't pay for the cruise on the website and had to use the mobile app. I paid for it there, yet even after receiving both payment and booking confirmations by email, the app still can't find my booking.

15 lipca 2026
Oceniono na 5 z 5

Painless booking experience

Painless booking experience
I made the original booking online but forgot to add in the discount code when I made the payment - 1 quick phone call later and discount was applied and paid - very pleased

2 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Michael,

I'm so pleased your discount code was applied easily. It's great to hear that everything was resolved smootly. Thank you for your review!

Many thanks,

Rebekah

Oceniono na 5 z 5

I booked my holiday online everything…

I booked my holiday online everything was easy to understand, form was straightforward no problems at all.

13 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Susan,

Thanks so much for your kind words. It's great to know everything went smoothly for your when booking and I hope you have a brilliant holiday :)

Thanks,

Bekah

Oceniono na 4 z 5

Recommend Hayes Travel

I looked at reviews before booking with Hayes Travel for our first cruise, it was easy to search for what I was looking for, easy enough to book. Staff I have spoken too have been very helpful and friendly, would recommend Hayes Travel, I would and will definitely book with them again.

6 lipca 2026
Oceniono na 5 z 5

Simple no fuss straight forward booking…

Simple no fuss straight forward booking if the trip is like that fantastic

13 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Thank you for your review, Alan - I hope your trip is every bit as hassle-free as the booking experience! Have a fantastic time away :)

Thanks,

Rebekah

Oceniono na 4 z 5

Reasonably priced

Reasonably priced , although the website was a slight struggle when it came to booking , I wanted to pay a deposit but the button for the whole amount stayed highlighted and I couldn’t resolve it .

12 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Claire,

Thank you for your kind words. I do apologise for the difficulty you experienced the deposit option on our website. I will feed this back to ensure a smoother booking process in future.

Many thanks,

Rebekah

Oceniono na 3 z 5

Easy to search holidays and easy to…

Easy to search holidays and easy to book
I think the bookings page could have more info on as not much on there
But overall good

9 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Good Afternoon,

Thank you for your feedback!

We’re really pleased you found it easy to search for holidays and complete your booking. We appreciate your suggestion about the booking page and will certainly take this on board.

Thanks again for your comments—we hope to help you plan your next trip soon.

Many Thanks
Megan

Oceniono na 5 z 5

Easy process

Easy process, quick to complete.

7 lipca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Suzanne,

I'm happy that you found the booking process quick and easy to complete. We appreciate your feedback :)

Many thanks,

Rebekah

Oceniono na 5 z 5

Very good,cant wait

27 czerwca 2026
Logo Hays Travel - Website

Odpowiedź od Hays Travel - Website

Hi Amanda,

Thank you for your 5 star review! Great to hear you have been happy with your experience using our website. I hope you have an amazing holiday! 😊✈️

Many thanks,

Rebekah

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