As always our experience was great,just tell them what you require and it is done .We always book with Corinne at the Swansea branch and she is more than helpful,printing everything for us too.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... Zobacz więcej
Reakcja na opinię
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... Zobacz więcej
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
20a Whitewalls, SA1 3AA, Swansea, Zjednoczone Królestwo
- 01792823741
4,9
Doskonała
615 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hays Travel - Swansea
Thank you for my review and I see you after I have checked you in. Caroline
Corinne always knows my requirements so…
Corinne always knows my requirements so makes booking my cruises easy and fast.
10 sierpnia 2025
Odpowiedź od Hays Travel - Swansea
Thank you for booking another cruise with me. Corinne
Friendly and helpful service.…
Staff were friendly, helpful and efficient in attending to my requirements with a nice personal touch!
7 sierpnia 2025
Odpowiedź od Hays Travel - Swansea
Thank you for a lovely review. It was great to book you your family trip to Italy. Steph
Friendly
Friendly, helpful service. Knowledgeable about holiday, looking for recommendations
10 sierpnia 2025
Odpowiedź od Hays Travel - Swansea
Thank you for my lovely review. Corinne
Happy customers
Staff at the swansea store are always help full and amazing and help with all concerns with our holiday booking and have made us as customers to want to book more holidays and did book another while in store. Corrine and Caroline are amazing
3 sierpnia 2025
Odpowiedź od Hays Travel - Swansea
Thank you Rebbecca-always to see you and the family and to help you in any way we can. Corinne and Caroline x
Odpowiedź od Hays Travel - Swansea
Thank you Mike for your review and for booking with us again. Caroline
Very nice rep she was extremely…
Very nice rep she was extremely helpful. Very happy with service. Will deffo use again.
29 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you for my lovely review and the lovely chat about horses. Caroline
They sorted everything for me
29 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you for my review. See you soon Jeff. Corinne
The agent was very patient and took a…
The agent was very patient and took a long time with me to get the holiday that suited me
24 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you for my lovely review Andrew and it was lovely chatting with you. See you for check in. Caroline
Corrine is so helpful,patient ,and…
Corrine is so helpful,patient ,and efficient,and she does all this with a smile and a sense of humour
22 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you Nancy for my review and kind words. Corinne
Caroline was so helpful and made the…
Caroline was so helpful and made the whole booking experience easy.Will certainly always use Hays for future bookings
18 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you so much for the review and recommendation. It was a pleasure to be able to book the cruise you wanted and look forward to seeing you for check in. Caroline
They are very helpful and friendly…
They are very helpful and friendly they helped me a lot got the best flight
2 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you Eileen it always a pleasure to see you and thank you for the welsh cakes. Caroline x
Satisfied customer
Dealt with Corine at Swansea branch. She was very helpful and went above and beyond to get what we wanted.
2 lipca 2025
Odpowiedź od Hays Travel - Swansea
Thank you for my lovely review. Corinne
Firstly when we booked our holiday we…
Firstly when we booked our holiday we were told the hotel had everything apart from WiFi.
Which was a complete lie, after doing some research we found out the hotel doesn’t have any aircon. We booked the holiday 3 weeks ago and we only found out last week about the air con. We contacted hays travel to change our hotel as we wasn’t prepared to pay what we did for the holiday without aircon. They told us there is nothing they can do as it’s 2 weeks before leaving. They said we could cancel the holiday but they would charge us 100% of what we paid. Absolutely disgusting! We feel we were miss sold the holiday completely and when we asked to speak with management they never returned our call.
I mean who doesn’t have air con when you go on holiday specially with it being 30°+ on some days.
Our holiday has been the holiday from hell, the food is not edible, we’ve found cockroaches in our apartment. The bathroom stinks of sewage. The cocktails are not drinkable. Overall been completely robbed by hays and ereza hotel
5 czerwca 2025
Odpowiedź od Hays Travel - Swansea
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take all concerns seriously and would like to look into this further. Could you email us at swansea@hays-travel.co.uk with your booking reference and any relevant details and evidence?
The staff at swansea are brilliant
The staff at swansea are brilliant. Always finds me a great holiday
21 czerwca 2025
Odpowiedź od Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Odpowiedź od Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Staff brilliant at Hays travel Swansea
We always go to Hays travel and the staff are great no problems with booking a holiday
17 czerwca 2025
Odpowiedź od Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Odpowiedź od Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Olivia was friendly and helpful
Olivia was friendly and helpful. Took her time to make sure that we understood everything, very knowledgeable. It was a pleasure to deal with her and based on this we intend to bring our future repeat business from Tui to Hayes Travel.
3 czerwca 2025
Odpowiedź od Hays Travel - Swansea
Thank you so much for my amazing review. It was a pleasure to book your holiday too and we look forward to seeing you again. Olivia and Corinne
Holiday booking.
Very pleased with how easy it was to book our holiday, just over the phone amazing.
25 maja 2025
Odpowiedź od Hays Travel - Swansea
Thank you for choosing to book your holiday with us. Olivia
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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