Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... Zobacz więcej
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Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
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As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
27 The Hundred, SO51 8GD, Romsey, Zjednoczone Królestwo
- 01794 517700
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Successful problem solving.
Ava listened to my questions and solved the problem I had experienced on line. She was friendly and supportive. I was greeted cordially and did not have to wait for attention.
12 lutego 2026
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure it is passed onto Ava. - Tasha, Branch Manager.
Main reason I book through Hayes are…great people
Main reason I book through Hayes are the excellent personal support provided. Emma Godwin excellent. Very friendly. Very flexible and a pleasure to do business with.
As a customer service trainer for many years I applaud the great customer service in the Romsey branch
11 lutego 2026
Odpowiedź od Hays Travel - Romsey
Thank you so much for your kinds words and it is always a pleasure helping you get your holidays booked - Emma
Informative,friendly,helpful
Informative,friendly,helpful
Tasha has sorted my dream holiday to the Maldives in December this year , I’m so excited , she took all the stress of searching away for us , Thankyou Tasha (romsey)
24 stycznia 2026
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it is much appreciated! - Tasha, Branch Manager.
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback. - Tasha, Branch Manager.
Excellent service from Emma
Excellent service from Emma, went out of her way to find a solution for our holiday.
8 lutego 2026
Odpowiedź od Hays Travel - Romsey
Thank you so much for your lovely review. It was a pleasure helping you book your holiday! - Emma
Friendly avd helpful service
Friendly avd helpful service. Booked a city break very easily. Will definitely book through the Romsey office again.
5 lutego 2026
Odpowiedź od Hays Travel - Romsey
We're happy to hear that you found our service helpful and friendly! Thank you - Emma
Always competent
The staff made the booking experience straight forward and all aspects were explained clearly. Have used Hays many times over the years for various types of holiday booking.
5 lutego 2026
Odpowiedź od Hays Travel - Romsey
It was a pleasure helping you book your holiday, and thank you for leaving a nice review. Thank you, Caitlin
Very very helpful staff
Very very helpful staff. Answered all of my questions and I never felt rushed
5 lutego 2026
Odpowiedź od Hays Travel - Romsey
We appreciate you taking the time to share your experience. We're so happy to hear our staff was helpful and thorough!
Booked a family cruise holiday thanks…
Booked a family cruise holiday thanks to your help.
28 stycznia 2026
Odpowiedź od Hays Travel - Romsey
It was a pleasure helping you all out, and thank you for leaving a nice review. Many thanks, Jamie :)
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I hope you and your husband are okay. - Tasha, Branch Manager
Brilliant service
The lady who dealt with our booking request for a cruise was brilliant and very professional. We were not too sure which cabin to book but using Google she guided us around the cabin layout to make sure we got the one. The whole booking experience was brilliant and we would recommend Hays Travel, Romsey
3 lutego 2026
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, and for your kind words. I will make sure this is passed onto Emma! - Tasha, Branch Manager.
Enjoyable experience
Enjoyable experience. Felt able to take our time, consultant was very patient. Also very helpful
1 lutego 2026
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure this is passed onto Ava! - Tasha, Branch Manager.
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, it was a pleasure to assist with booking your trip. - Tasha, Branch Manager.
Quick and easy short break accomplished
The associate, Charlotte, was most helpful and listened carefully and accurately to my needs.
She swiftly found a short break that fitted in with my wishes and searched dates that gave the best value and opportunity to see the city for our budget, finding extra discounts and facilities.
There was no undue pressure or hard sell which makes a return to Hays Travel very likely.
Excellent all around and much appreciated.
31 stycznia 2026
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to complete this feedback and for your kind words, I'll make sure this is passed onto Charlotte. - Tasha, Branch Manager.
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will ensure it is passed onto Jamie. - Tasha, Branch Manager.
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words. It was a pleasure to assist with your holiday booking. - Tasha, Branch Manager.
My Hays travel consultant was so…
My Hays travel consultant was so helpful and patient.
29 stycznia 2026
Odpowiedź od Hays Travel - Romsey
Thank you for taking the time to respond to the feedback. I am so glad we got something sorted for you and I hope you have an amazing time - Charlotte
Welcoming and friendly service
We were made to feel very welcome. Caitlin listened to our holiday requirements and arranged flights, accommodation and guided tour, nothing was too much trouble.
It is nice to be able to relax and know that everything has been arranged.
21 stycznia 2026
Odpowiedź od Hays Travel - Romsey
Thank you very much, it is always a pleasure helping you book your trip. Many thanks, Caitlin:)
Went and booked holiday we had seen on…
Went and booked holiday we had seen on line ,looked it up for us no problem and very helpful too
28 stycznia 2026
Odpowiedź od Hays Travel - Romsey
Thank you for your lovely review - Caitlin :)
Odpowiedź od Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will ensure it is passed onto Ava. - Tasha, Branch Manager.
Doświadczenie Trustpilot
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